COVID-19 Assistance Request Form
Customers may use this form to request for a refund, make changes to their bookings (with rebooking fees waived), or submit a Covid-19 related query on their flights.
For travel information on Covid-19, please click here.
News alerts
29 Jun 2022
Planned Strike at Paris Charles de Gaulle Airport from 30 June to 3 July 202222 Mar 2022
High Volume of Customers at SIA Service Centre in ION Orchard28 Feb 2022
Temporary suspension of flights between Singapore and Moscow from 28 February 202216 Feb 2022
SIA Group transit flights through Singapore26 Jan 2022
Advisory on emails, text messages, phone calls and phishing websites05 Jan 2022
Entry Requirements for Travellers to China