COVID-19 Assistance Request Form
Customers may use this form to request for a refund, make changes to their bookings (with rebooking fees waived), or submit a Covid-19 related query on their flights.
For travel information on Covid-19, please click here.
21 Mar 2023PPS Connect and SMS services undergo scheduled maintenance
22 Nov 2022SIA Group transit flights through Singapore
12 Nov 2022Restrictions on carriage of duty-free alcohol, liquids, aerosols, and gels from Singapore to European Union destinations
03 Nov 2022Advisory on phishing scams and good cybersecurity practices
24 Aug 2022Update on mask-wearing policy on Singapore Airlines flights
22 Mar 2022High Volume of Customers at SIA Service Centre at ION Orchard