Contact us

Travel Insurance Customer Service & Claims

Below are some useful contact details for your information:


Customer Service

For insurance related enquiries or changes to your policy, please email or call 0208 603 9653 from Monday to Friday between 09:00 and 17:00.


Travel insurance

This insurance is underwritten by AWP P&C SA and administered in the UK by Allianz Partners, a trading name of AWP Assistance UK Ltd, Registered in England. Registration no. 1710361 Registered office: PO Box 74005, 60 Gracechurch Street, London, EC3P 3DS. AWP Assistance UK Ltd is authorised and regulated by the Financial Conduct Authority (FCA). AWP P&C SA is authorised and regulated by L’Autorité de Contrôle Prudentiel et de Résolution in France. Authorised by the Prudential Regulation Authority (PRA). Subject to regulation by the FCA and limited regulation by the PRA. Details about the extent of our regulation by the PRA are available from us on request.