Contact us

Travel Insurance Customer Service & Claims

24/7 Emergency Assistance Hotline

For 24/7 Emergency Assistance during your trip, please call +65 6995 1111. 


For customer service

For insurance-related enquiries, or changes to your policy, please email Allianz Travel at or call Allianz Travel at +65 6245 4059 (Mon - Fri 9:30 - 17:30 Singapore Time).


For claims enquiries

For claims-related enquiries, please email or call Allianz Travel at +65 6327 2215. 


How to file an insurance claim
Visit  to file a claim and check the relevant supporting documents required for your claim.


For Covid-19 related claims, please prepare the following documents:

Medical Expenses Incurred Overseas & Medical Evacuation & Repatriation / Out-of-country Covid-19 Diagnosis Quarantine Allowance

  • Original medical bills and receipts
  • Doctor’s memo / medical report / inpatient discharge summary

Reimbursement of Travel Cancellation / Travel Postponement / Travel Curtailment
  • Booking confirmation / original invoice
  • Letter of refund
  • Medical report / memo from the doctor advising the fitness to travel
  • Proof of relationship to insured

If You’re Looking to Enquire or Make a Claim For Disrupted Trips Due To Covid-19

Should you have any enquiry regarding claim for trip cancellations or curtailments due to Covid-19, please proceed to reach out to your respective airline or travel agency for any alternative options such as obtaining vouchers, opening ticket/booking postponements options or reimbursement etc.

We’ve outlined some examples of the process for Singapore Airlines as per below:
Customers with tickets purchased directly from Singapore Airlines are advised to submit all requests for Covid-19 related assistance using the form below to:
1. Retain the value of their ticket and extend their ticket validity
2. Change their travel plans
3. Submit other Covid-19 related queries (

If you cannot find any of alternative options like above, please reach out to us at for assistance. 

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Travel insurance

This policy is underwritten by Allianz Insurance Singapore Pte. Ltd., as the insurer and AWP Services Singapore Pte. Ltd. (operating under the consumer-facing branding of Allianz Travel) has been appointed by Allianz Insurance Singapore Pte. Ltd. to act as agent to arrange the policy and provide general advice and as service provider to provide other services on behalf of the insurer.