Singapore Airlines

Contact us

Contact us

Here are the contact details that you need to know for your travel insurance policy:

Emergency Medical Assistance

Please call our 24-hour Emergency Assistance Number (+852) 3516 8699 if you need medical assistance while traveling.


This service is provided by Travel Guard’s very own emergency assistance center.


Dedicated Customer Service

For insurance-related enquiries, changes to your policy or questions about your claims, please e-mail us at travelguard.hk@aig.com or call our Customer Service Hotline at (+852) 3666 7022 (Office hours: (Mon-Fri) 9am-6pm).


For a list of frequently asked questions, please visit our extensive FAQ Page


How to File a Claim

Detailed procedures for filing a claim are included in our Notice of Claims Form


Please e-mail us at travelguard.hk@aig.com or call our Customer Service Hotline at (+852) 3666 7022 (Office hours: (Mon-Fri) 9am-6pm) for any claims-related enquiries.


Travel insurance

Travel insurance

*This travel insurance product is underwritten by AIG Insurance Hong Kong Limited (AIGHK). AIGHK is a licensed insurer authorized to carry on general insurance business in Hong Kong. Singapore Airlines Limited is a travel insurance agent appointed by AIGHK.