Singapore Airlines

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Travel Insurance Customer Service & Claims

For non-travel insurance related matters, please contact Singapore Airlines.

Below are some useful contact details related to AIG Travel Insurance:

Emergency Medical Assistance Hotline

For emergency assistance, please call AIG 24-hour Emergency Assistance Hotline at +65 6733 2552.

Dedicated Customer Service Hotline

For insurance-related enquiries, or changes to your policy, please email AIG at or call AIG 24-hour Customer Service Hotline at +65 6735 7227.

For a list of frequently asked questions, please visit our FAQ Page

How to file an insurance claim

Visit to file a claim and check the relevant supporting documents required for your claim.

For COVID-19 related claims, please prepare the following documents:

Medical Expenses Incurred Overseas & Emergency Medical Evacuation & Repatriation / Out-of-country COVID=19 Diagnosis Quarantine Allowance
  • Original medical bills and receipts
  • Doctor’s memo / medical report / inpatient discharge summary

Reimbursement of Travel Cancellation / Travel Postponement / Travel Curtailment
  • Booking confirmation / original invoice
  • Letter of refund
  • Medical report / memo from the doctor advising the fitness to travel
  • Proof of relationship to insured

For claims related enquiry, please email AIG at or call our Customer Service Hotline at +65 6735 7227.


Travel insurance

Travel insurance

Travel Insurance by Travel Guard® is underwritten by AIG Asia Pacific Insurance Pte. Ltd. Co. Reg. No. 201009404M Copyright © 2020. All rights reserved.