Scoot
For your Singapore Airlines operated flight, you can manage your booking on Singapore Airlines website or SingaporeAir mobile app. This includes selecting seats, meals and changing your booking.
For your Scoot-operated flight, you can select seats and meals on flyscoot.com, with the Scoot booking reference found on your e-ticket.
For other services required, please contact each airline’s respective contact centre:
Yes, you will earn KrisFlyer miles when you fly on Scoot on SIA - Scoot codeshare flights.
The KrisFlyer miles you earn is based on a percentage of the actual miles flown and booking class. Note that selected promotional fares may not be eligible for earning KrisFlyer miles.
If you mix miles and cash to pay for your ticket, only the cash portion paid will be accounted for in the calculation of miles earned. If the full fare is paid with KrisFlyer miles, no KrisFlyer miles will be earned.
The KrisFlyer miles you earn is based on a percentage of the actual miles flown and booking class. Note that selected promotional fares may not be eligible for earning KrisFlyer miles.
If you mix miles and cash to pay for your ticket, only the cash portion paid will be accounted for in the calculation of miles earned. If the full fare is paid with KrisFlyer miles, no KrisFlyer miles will be earned.
When searching for flights, you can identify Scoot-operated flights by its logo in the search results listing on the Singapore Airlines website or SingaporeAir mobile app.
When you select a flight operated by Scoot, more information about the Scoot flight and the services offered will appear.
In addition to the above identifiers, Scoot-operated flights are differentiated by its 4-digit SQ code (e.g. SQ 8534). Flights operated by Singapore Airlines have a 3-digit flight code (e.g. SQ 212).
Flights operated by Scoot means that you will experience Scoot’s own aircraft and services that makes Scoot the best low-cost carrier in the world.
To purchase additional baggage for either your Singapore Airlines or Scoot flight segment, contact Singapore Airlines at least 24 hours from your flight departure. You can enjoy discounted rates when you purchase early.
Your purchased additional baggage will apply for both your Singapore Airlines and Scoot flight segments.
Your purchased additional baggage will apply for both your Singapore Airlines and Scoot flight segments.
Yes, your checked-in baggage will reach your final destination when you fly on SIA - Scoot codeshare flights.
You do not need to collect your baggage during transit in Singapore. Enjoy a seamless experience on your SIA - Scoot codeshare flight.
You do not need to collect your baggage during transit in Singapore. Enjoy a seamless experience on your SIA - Scoot codeshare flight.
There are several differences in services when flying on Singapore Airlines and on Scoot.
For flights operated by Singapore Airlines, you will experience Singapore Airlines’ aircraft and services, including its in-flight entertainment options and in-flight menu.
For flights operated by Scoot, you will experience Scoot’s aircraft and services, including its in-flight menu from Scoot Café.
You can refer to the table for the full listing of the services you can expect on both your SIA and Scoot flights here. This is applicable for SIA-Scoot codeshare flights.
Singapore Airlines: Cabin upgrade only
For your Singapore Airlines flight segment, you can purchase cabin upgrade, depending on the conditions of your fare ticket type. Please contact Singapore Airlines to purchase a cabin upgrade.
Scoot: Seat upgrade only
4 hours before departure: Purchase a seat upgrade for your Scoot flight by contacting Singapore Airlines.
Less than 4 hours before departure: Purchase a seat upgrade for your Scoot flight at Scoot’s check-in counter at the airport.
Connecting flights: If Scoot is a connecting flight, you can purchase the upgrade at the Scoot transit counter or onboard your Scoot flight.
As a KrisFlyer Elite Silver member, you can enjoy the following benefits on your Scoot flight segment:
- Elite miles: Earn 2.5 times more Elite miles for your Scoot flight segment
- Baggage allowance: Additional 5kg
- Seats: Best available standard seat assigned
- BoardMeFirst: Priority check-in and boarding at selected airports
To enjoy the above benefits, please include your KrisFlyer membership number when you make your booking or when you manage your booking on flyscoot.com at least 24 hours before the flight.
As a KrisFlyer Elite Gold member, you can enjoy the following benefits on your Scoot flight segment:
- Elite: Earn 2.5 times more Elite miles for your Scoot flight segment
- Baggage allowance: Additional 5kg
- Seats: Best available standard seat assigned
- BoardMeFirst: Priority check-in and boarding at selected airports
To enjoy the above benefits, please include your KrisFlyer membership number when you make your booking or when you manage your booking on flyscoot.com at least 24 hours before the flight.
As a PPS Club member, you can enjoy the following benefits on your Scoot flight segment:
- Baggage allowance: Additional 5kg
- Seats: Best available standard seat assigned
- BoardMeFirst: Priority check-in and boarding at selected airports
- BookFlex: One-time fee waiver for date and/or time change per booking. Please note that top-up for fare differences may apply accordingly.
To enjoy the above benefits, please include your KrisFlyer membership number when you make your booking or when you manage your booking on flyscoot.com at least 24 hours before the flight.
As a KrisFlyer member, you can enjoy 2.5 times more Elite miles for your Scoot flight segment.
Yes, you can earn Elite miles for your Scoot-operated flight. You will earn 2.5 Elite miles for every KrisFlyer mile earned from flying on Scoot.
To enjoy these miles, please include your KrisFlyer membership number when you book your flight or when you manage your booking on flyscoot.com, at least 24 hours before the flight.
For issues regarding the crediting of bonus KrisFlyer miles to your account (1,000 Bonus KrisFlyer miles on your next flight with Scoot), please contact Singapore Airlines.
For other Scoot-related KrisFlyer Milestone Rewards issues, please fill in a request on Scoot’s online form and provide screenshots of the errors (where applicable) so that our staff can help you better.
This includes:
- Unable to view voucher in your Scoot account page (‘Stash’)
- Unable to apply voucher during booking
To apply the voucher during booking, the name in your booking must match the name in your KrisFlyer account.
For issues on logging in to your KrisFlyer account on Scoot’s website or mobile app, please request for assistance on Scoot’s online form and provide screenshots of the errors (where applicable) so that our staff can help you better.
For issues on logging in to your Registered Customer account on Scoot’s website or mobile app, please request for assistance on Scoot’s online form and provide screenshots of the errors (where applicable) so that our staff can help you better.
Only service dogs for guests with visual or hearing impairment is allowed on board SIA - Scoot codeshare flights. Read more.
Emotional support dogs or pets are not allowed on board Singapore Airlines or Scoot operated flights. Read more.
There is a Scoot’s booking reference on your Singapore Airlines e-ticket/ booking confirmation as you have booked a flight operated by Scoot in your itinerary.
To manage your Scoot-operated flight, please key in your Scoot’s 6-character booking reference on flyscoot.com or the mobile app. This allows you to select your seats and meals before your flight.
To manage your Scoot-operated flight, please key in your Scoot’s 6-character booking reference on flyscoot.com or the mobile app. This allows you to select your seats and meals before your flight.
Please check with your travel agent who will be able to provide with the Scoot booking reference. Once you have your Scoot booking reference, you can then manage your Scoot flight.
Alternatively, you can go to Manage Booking on our website or mobile app with your SIA booking reference. On the page, you will be able to find your Scoot booking reference.
To manage your Scoot-operated flight, key in your Scoot’s 6-character booking reference on flyscoot.com or the mobile app. This allows you to select your seats and meals before your flight.
Alternatively, you can go to Manage Booking on our website or mobile app with your SIA booking reference. On the page, you will be able to find your Scoot booking reference.
To manage your Scoot-operated flight, key in your Scoot’s 6-character booking reference on flyscoot.com or the mobile app. This allows you to select your seats and meals before your flight.
Your baggage allowance for your Scoot flight segment will follow the baggage allowance listed in your Singapore Airlines fare ticket conditions.
If you are a KrisFlyer Elite Silver / Gold or PPS Club member, you will receive an extra 5kg baggage allowance.
If you are a KrisFlyer Elite Silver / Gold or PPS Club member, you will receive an extra 5kg baggage allowance.
Your baggage allowance privileges are according to your fare ticket conditions of your Singapore Airlines ticket.
Checked-in baggage allowance for students
Economy and Premium Economy Class:
Business Class:
This is applicable to both your Singapore Airlines and Scoot flights.
To purchase additional baggage for either your Singapore Airlines or Scoot flight segment, contact Singapore Airlines at least 24 hours from your flight departure.
Find out more about student privileges on Singapore Airlines here.
Checked-in baggage allowance for students
Economy and Premium Economy Class:
- United States or Canada: 3 pieces of baggage (23kg each)
- All other destinations: Up to 40kg
Business Class:
- United States or Canada: 3 pieces of baggage (32kg each)
- All other destinations: Up to 50kg
This is applicable to both your Singapore Airlines and Scoot flights.
To purchase additional baggage for either your Singapore Airlines or Scoot flight segment, contact Singapore Airlines at least 24 hours from your flight departure.
Find out more about student privileges on Singapore Airlines here.
Children under 12 years old
For all SIA - Scoot codeshare flights, children below 12 years old need to be accompanied by an adult. This is because Scoot does not allow unaccompanied travel for children under the age of 12 years old on its flights.
Children aged 12-17 years old
Children aged 12 to 17 years old is allowed to travel on SIA -Scoot codeshare flights unaccompanied by an adult.
Once your flight is booked, please download and complete the following forms, and present it during check-in: Unaccompanied Minors Waiver Form or Unaccompanied minor service waiver form.
Documentation or identification of the parent or legal guardian of the child may be requested at check-in for verifying the details reflected in the completed form.
As this is a codeshare flight with Scoot, it follows Scoot’s unaccompanied minors policy. Find out more about Unaccompanied minors on Scoot here.
If your first flight is operated by Scoot, you will only be able to collect your stroller at the final destination, and not during transit.
If your first flight is operated by Singapore Airlines, you are able to collect your stroller at your preferred pick-up point during transit or at the final destination. Please inform the ground staff at check-in if you would like to do this.
If you are handing your stroller to our staff at the boarding gate and have a connecting flight, please collect your stroller at the aerobridge upon disembarkation during the transit. This is only if your first flight is operated by Singapore Airlines.
If your first flight is operated by Singapore Airlines, you are able to collect your stroller at your preferred pick-up point during transit or at the final destination. Please inform the ground staff at check-in if you would like to do this.
If you are handing your stroller to our staff at the boarding gate and have a connecting flight, please collect your stroller at the aerobridge upon disembarkation during the transit. This is only if your first flight is operated by Singapore Airlines.
Please contact Singapore Airlines if you require Meet-and-Assist service, for your SIA - Scoot codeshare flights.
Please note that meet-and-assist service is not available for request online.
Please note that meet-and-assist service is not available for request online.
Locate the 6-character booking reference for your Scoot flight in your booking confirmation email. Note that it differs from your SIA flight booking reference.
Then proceed to Manage Booking on flyscoot.com and enter the reference code and other required fields. You can then select your seats on the website.
Then proceed to Manage Booking on flyscoot.com and enter the reference code and other required fields. You can then select your seats on the website.
Locate the 6-character booking reference for your Scoot flight in your booking confirmation email. Note that it differs from your SIA flight booking reference.
Then proceed to Manage Booking on flyscoot.com and enter the reference code and other required fields. You can then select your meals on the website.
Then proceed to Manage Booking on flyscoot.com and enter the reference code and other required fields. You can then select your meals on the website.
If the first flight in your itinerary is operated by Scoot, you may be eligible for online/mobile check in via Singapore Airlines website or app. Find out if you are eligible for online/mobile check in here. If you do not meet the eligibility criteria, please proceed to the Scoot Airport Counter at the airport early to check-in and drop off your baggage.
If your first flight is operated by Singapore Airlines, you can check in online on our website or the SingaporeAir mobile app.
Alternatively, you can proceed to the Singapore Airlines check-in counter at the airport for manual check-in.
View airport counter opening hours
Alternatively, you can proceed to the Singapore Airlines check-in counter at the airport for manual check-in.
View airport counter opening hours
The airport terminal is indicated on your e-ticket and your Manage My Booking page on flyscoot.com.
You will enjoy the benefits of your new membership tier if you have been upgraded to Elite Silver / Gold at least 24 hours before your flight.
However, do note that previously paid products and services (e.g. baggage, seat selection) that overlap with Elite Silver / Gold benefits will not be refunded.
However, do note that previously paid products and services (e.g. baggage, seat selection) that overlap with Elite Silver / Gold benefits will not be refunded.
You will enjoy the benefits of your new membership tier if you have been upgraded to PPS Club at least 24 hours before your flight.
However, do note that previously paid products and services (e.g. baggage, seat selection) that overlap with PPS Club will not be refunded.
However, do note that previously paid products and services (e.g. baggage, seat selection) that overlap with PPS Club will not be refunded.
You can log in to your KrisFlyer dashboard and access your KrisFlyer statements in your profile.
To claim for missing miles, please follow these steps in the Claim missing miles page. Do note that retroactive mileage claims for flights are only valid if they are flown within the last six months.
Yes, you will receive a complimentary blanket for Scoot-operated flights that are more than 4 hours in duration. This is only applicable to SIA - Scoot codeshare flights and excludes flights to Macau, Guangzhou and Kunming, China.
If you are travelling to Jeddah on Scoot, you will receive a halal meal and dessert, a snack pack, free-flow water, coffee or tea, and an extra 5kg baggage allowance for Zamzam water.
We are sorry to hear that your flight was disrupted. Singapore Airlines will be contacting you to assist with your booking. For urgent assistance, contact Singapore Airlines.
For Scoot-operated flights, stretcher service is only available on Singapore-to-Jeddah and Jeddah-to-Singapore routes, and on Scoot 787 in Economy Class only.
Only one stretcher is accepted per eligible flight. Passengers using stretcher service must be accompanied by qualified medical personnel throughout the flight. Read more.
For SIA-operated flights, stretcher services are available for a fee on selected aircraft, and in Economy Class only. This service is reserved for passengers who must remain in a reclined position and must be accompanied by qualified personnel throughout the flight.
Only one stretcher is accepted per eligible flight. Passengers using stretcher service must be accompanied by qualified medical personnel throughout the flight. Read more.
For SIA-operated flights, stretcher services are available for a fee on selected aircraft, and in Economy Class only. This service is reserved for passengers who must remain in a reclined position and must be accompanied by qualified personnel throughout the flight.
Infants travelling on SIA - Scoot codeshare flights do not have checked and cabin baggage allowance. All other infant baggage must be included as part of the parent's or guardian's checked and cabin baggage allowance.
For Scoot-operated flights, in-seat power is only available on board Scoot Boeing 787 aircraft. ScootPlus passengers can enjoy complimentary power outlets and Scoot Economy passengers can access the power outlet with a small fee.
For SIA-operated flights, in-seat power is available on all aircraft except Boeing 787-NG.
For SIA-operated flights, in-seat power is available on all aircraft except Boeing 787-NG.