Advisory on phishing scams and good cybersecurity practices

Singapore Airlines (SIA) wishes to advise customers to be cautious of phishing websites, emails, text messages, and phone calls that claim to be from SIA.

There are scams where:

• Fake hotline numbers are posted on the Internet. For example, fraudulent contact details listed on Google maps, wiki pages and community forums. Customers who require assistance are advised to only contact the hotline numbers found on the official SIA website.
• Individuals impersonate SIA on messaging apps and approach the public with fraudulent job offers. Do note that all available job vacancies at Singapore Airlines are advertised at our official Careers portal, as well as on LinkedIn.

To appear more authentic, such callers are able to modify their caller ID to imitate our official telephone numbers or modify their email addresses to imitate our official SIA email accounts.

To protect our customers from fraudulent text messages, SIA has registered our SenderIDs with Singapore’s SMS Sender ID Registry. Customers with a Singapore country code (+65) contact number will be able to verify if the text messages they receive are from the airline as potential scam text messages from unauthorised senders will be marked as ‘Likely-SCAM’.

Singapore Airlines also strongly advises recipients to exercise discretion, especially when revealing personal data to unverified sources. Recipients should verify emails, text messages, phone calls, and websites if they have any doubts, as well as lodge a police report. Should recipients wish to verify such calls, text messages or emails, or report a fake SIA website, please send us the details via this link and we will get back to you as soon as possible.

The protection of our customers’ personal data is of utmost importance to SIA. We would like to advise customers to take guidance from the tips provided by the Cyber Security Agency of Singapore. This includes using different passwords for different websites, which helps to prevent third parties from using credentials that were previously compromised on non-Singapore Airlines Group websites to access their Singapore Airlines accounts.

Customers may visit this link to find out more about how they can keep their personal data safe. For more information on scams in Singapore, please visit https://www.scamalert.sg/.

Updated on 16 August 2023, 1000hrs (GMT+8)
First posted on 18 July 2017, 1930hrs (GMT+8)