Singapore Airlines

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Advisory on emails, text messages, phone calls and phishing websites

It has come to our attention that there are emails, text messages and phone calls that claim to be from Singapore Airlines, which inform recipients that they have been selected for a draw, have won air tickets or other prizes, or are eligible for a refund or contest, before proceeding to request for their personal data. To appear more authentic, such callers are also able to modify their caller ID to imitate our official telephone numbers.

Singapore Airlines advises recipients to exercise discretion when revealing personal data to unverified sources. Recipients should verify such emails, text messages and phone calls if they have any doubts, as well as lodge a police report.

Singapore Airlines also wishes to advise customers to be cautious of phishing websites that appear similar to the official Singapore Airlines website and to exercise caution in sharing their personal details online.

Should recipients wish to verify such calls, text messages or emails, or report a fake Singapore Airlines website, please send us the details via the following link and we will get back to you as soon as possible. Customers may visit this link to find out more about the latest phishing websites and emails that we are aware of.

For queries relating to your KrisFlyer account, please visit click on the following link  and select "Question" followed by "Your PPS Club/KrisFlyer membership" to contact KrisFlyer Membership Services.

For more information on scams in Singapore, please visit

Updated on 26 July 2019, 1930hrs (GMT+8)