Singapore Airlines

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Covid-19: Singapore Airlines Services to Europe

The Singapore authorities have taken the following steps to limit the risk of community spread of Covid-19 in the country.

• From 2359 hours on 15 March 2020, all new visitors who have travelled to France, Germany, Italy and Spain within the last 14 days will not be allowed to enter or transit through Singapore.
• Returning citizens, residents and long-term visit pass holders (including work passes and permits, student pass, dependent’s pass) who have travelled to France, Germany, Italy and Spain within the last 14 days will be allowed entry into Singapore. However, they will be issued with a 14-day Stay-At-Home Notice (SHN).
• Long-term passholders will also require a letter from Singapore’s Ministry of Manpower (MOM), applied for by their employer, before being allowed entry. Employers can apply here for the MOM letter.

From 25 March 2020, all SIA flights from Manchester will depart and arrive at Terminal 1 of Manchester Airport. Passengers are advised to proceed to Terminal 1 for check-in.

Singapore Airlines has made adjustments to its services to Europe. Details of affected flights can be found here.


Travel Waiver Policy

Information on the Singapore Airlines travel waiver policies may be found here. We will continue to provide updates as the situation evolves.

Customers who booked their tickets through travel agencies are advised to contact their agents for assistance. Customers who booked their tickets directly through Singapore Airlines may contact their local Singapore Airlines reservations office.

Passengers in Europe who booked their tickets on the Singapore Airlines website can contact the customer service agents in their respective countries:

Denmark - cph_reservations@singaporeair.com.sg 
Italy – it_feedback@singaporeair.com.sg 
Germany – de_feedback@singaporeair.com.sg 
France – par_reservations@singaporeair.com.sg 
Spain – es_feedback@singaporeair.com.sg 
Turkey – tr_feedback@singaporeair.com.sg
Russia – reservations@singaporeair.ru

Customers may also contact our Singapore reservations team through our online form. Due to the high volume of requests, we seek your understanding as it may take longer than usual for our customer service agents to respond to you. We apologise for any inconvenience caused.

Travel agents who require assistance may wish to contact SIA’s local sales offices.

Customers are advised to check on their insurance policy coverage with their insurers.

First posted on 13 March 2020 at 2130hrs (GMT +8)
Last updated on 23 March 2020 at 1445hrs (GMT +8)