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COVID-19 Assistance Request Form
Customers may use this form to request for a refund, make changes to their bookings (with rebooking fees waived), or submit a Covid-19 related query on their flights.
For travel information on Covid-19, please click here.
News alerts
05 Sep 2022
Commencement of Singapore Changi Airport Terminal 2 departure operations from 11 October 202224 Aug 2022
Update on mask-wearing policy on Singapore Airlines flights08 Jul 2022
SIA Group transit flights through Singapore22 Mar 2022
High Volume of Customers at SIA Service Centre in ION Orchard26 Jan 2022
Advisory on emails, text messages, phone calls and phishing websites