Singapore Airlines

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COVID-19 Assistance Request Form

Customers may use this form to retain the value of their tickets for future travel, make changes to their bookings (with rebooking fees waived), or submit a Covid-19 related query on their flights.
For latest travel information on Covid-19, please click here.

News alerts

24 Feb 2021

PPS Connect service undergoes maintenance

23 Feb 2021

Covid-19: SIA and SilkAir transit flights through Singapore

22 Feb 2021

Singapore Airlines and SilkAir Flight Schedules - February to April 2021

22 Feb 2021

Travel advisory for passengers with travel history to South Africa in the last 14 days

22 Feb 2021

Travel Advisory for passengers with travel history to the United Kingdom​ in the last 14 days

12 Feb 2021

Suspension of SIA passenger flights from Singapore to Melbourne

02 Feb 2021

Relocation of check-in counter at Incheon Airport, Seoul

31 Jan 2021

Covid-19: Advisory for customers travelling under the Reciprocal Green Lane arrangements

21 Jan 2021

Covid-19: Entry Requirements for Travellers to New Zealand

30 Dec 2020

Covid-19: Entry Requirements for Travellers to China

18 Dec 2020

Singapore Airlines offers complimentary rebooking for new tickets

01 Dec 2020

Deferment of Air Travel Bubble Flights

26 Jul 2019

Advisory on emails, text messages, phone calls and phishing websites