COVID-19 Assistance Request Form
Customers may use this form to retain the value of their tickets for future travel, make changes to their bookings (with rebooking fees waived), or submit a Covid-19 related query on their flights.
For latest travel information on Covid-19, please click here.
24 Feb 2021PPS Connect service undergoes maintenance
23 Feb 2021Covid-19: SIA and SilkAir transit flights through Singapore
22 Feb 2021Singapore Airlines and SilkAir Flight Schedules - February to April 2021
22 Feb 2021Travel advisory for passengers with travel history to South Africa in the last 14 days
22 Feb 2021Travel Advisory for passengers with travel history to the United Kingdom in the last 14 days
12 Feb 2021Suspension of SIA passenger flights from Singapore to Melbourne
02 Feb 2021Relocation of check-in counter at Incheon Airport, Seoul
31 Jan 2021Covid-19: Advisory for customers travelling under the Reciprocal Green Lane arrangements
21 Jan 2021Covid-19: Entry Requirements for Travellers to New Zealand
30 Dec 2020Covid-19: Entry Requirements for Travellers to China
18 Dec 2020Singapore Airlines offers complimentary rebooking for new tickets
01 Dec 2020Deferment of Air Travel Bubble Flights
26 Jul 2019Advisory on emails, text messages, phone calls and phishing websites