COVID-19 Assistance Request Form
Customers may use this form to request for a refund, make changes to their bookings (with rebooking fees waived), or submit a Covid-19 related query on their flights.
For travel information on Covid-19, please click here.
05 Sep 2022Commencement of Singapore Changi Airport Terminal 2 departure operations from 11 October 2022
24 Aug 2022Update on mask-wearing policy on Singapore Airlines flights
08 Jul 2022SIA Group transit flights through Singapore
22 Mar 2022High Volume of Customers at SIA Service Centre in ION Orchard
26 Jan 2022Advisory on emails, text messages, phone calls and phishing websites