Singapore Airlines

General FAQs

1. The campaign period for the KrisFlyer Bonus Miles Conversion Campaign 2021 is from 26 October to 22 November 2021. When do I have to convert my bank reward points by to enjoy up to 20% bonus miles on eligible bank reward points conversions?
   
   Subject to the minimum conversion threshold being met and terms and conditions governing the KrisFlyer Bonus Miles Conversion Campaign 2021, all eligible bank reward points conversions must be successfully converted to KrisFlyer miles during the campaign period, between 26 October 2021, 0000hrs (GMT+8) and 22 November 2021, 2359hrs (GMT+8), in order to qualify for the bonus miles.
2. What are the channels for conversion of bank reward points to KrisFlyer miles? Can I convert my bank reward points to KrisFlyer miles via the Kris+ app to enjoy bonus miles?
   
   You may convert bank reward points to KrisFlyer miles from your bank rewards platform.  In addition, Citibank Singapore, DBS Singapore and UOB Singapore reward points can also be converted via the Kris+ mobile app.
3. Is there a maximum number of bonus miles I can earn from the KrisFlyer Bonus Miles Conversion Campaign 2021?
   
   For the KrisFlyer Bonus Miles Conversion Campaign 2021, there is no cap to the bonus miles you can earn from eligible bank conversion transactions.
4. How do I qualify to earn bonus miles for the KrisFlyer Bonus Miles Conversion Campaign 2021?
   
   All KrisFlyer members are eligible to participate in the KrisFlyer Bonus Miles Conversion Campaign 2021. Simply convert your bank reward points from one of KrisFlyer's participating bank partners to KrisFlyer or KrisPay miles during the campaign period. Please refer to the participating bank's rewards terms and conditions on:
   
   Bank Reward Points to KrisFlyer Miles
   
   

   You will earn bonus miles for bank reward points converted to KrisFlyer miles at the following earn rate:

    

   Base KrisFlyer Miles Converted from Bank Reward Points (Per Transaction)	Bonus Miles Earned
   10,000 to 49,999 KrisFlyer miles	12%
   50,000 and above KrisFlyer miles	15%

   *KrisFlyer members will earn 17% or 20% bonus KrisFlyer miles for eligible bank point conversions with selected banks in Hong Kong and Indonesia. Please refer to the list of participating banks for the percentage of bonus miles.

    

    

   Bank Reward Points to KrisFlyer Miles via Kris+*

    

   15% bonus KrisFlyer miles will be awarded for every eligible conversion transaction with your Citibank, DBS and UOB rewards points via Kris+ mobile app. Kris+ users will have to convert the KrisPay miles (including 15% bonus miles earned) in the wallet to KrisFlyer miles within 7 days. Do note that there is a minimum number of bank points required for every conversion transaction on the Kris+ mobile app:

    

   Banks	Bank reward points	Min. points Requirement	Bonus Miles Earned
   Citibank (Singapore)	Citi Miles Citi Thank You Points	4,000 10,000	15%
   DBS (Singapore)	DBS Points	100
   UOB (Singapore)	UNI$	1,000

   *Available to members in Singapore only.

5. I am a KrisFlyer co-brand credit/debit cardholder and KrisFlyer miles earned from my card spend is automatically credited to my KrisFlyer account on a monthly basis. Do I qualify for this campaign?
   
   The KrisFlyer bonus miles conversion campaign is only applicable to the conversion of participating bank reward points to KrisFlyer miles.
6. I am new to the KrisFlyer programme. Can I still participate in this campaign?
   
   All KrisFlyer members are eligible to participate in the campaign. Simply sign up for a KrisFlyer membership account and convert your bank reward points to KrisFlyer miles between 26 October 2021, 0000hrs (GMT+8) and 22 November 2021, 2359hrs (GMT+8) to enjoy the bonus miles on eligible bank conversions to KrisFlyer miles. Click here to sign up for KrisFlyer and start earning miles today.

Conversion to KrisFlyer Miles via Bank Rewards Platform

7. Do I have to convert my bank reward points to KrisFlyer miles in the same transaction to qualify? Will I be able to combine multiple bank partner reward points conversions to make up blocks of 10,000 KrisFlyer miles to qualify for this campaign?
   
   To be eligible for the bonus miles, you must convert a minimum of at least 10,000 Base KrisFlyer miles in a single qualifying bank conversion transaction. Combining multiple conversion transactions of bank reward points from the same or different bank partners to meet the 10,000 Base KrisFlyer miles minimum requirement will not be eligible to earn bonus miles for this campaign.
   
   Converting multiple transactions of 10,000 to 49,999 miles each will earn you 12% bonus miles for every qualifying transaction.
   
   Converting multiple transactions of at least 50,000 miles each will earn you 15% bonus miles for every qualifying transaction.
8. I converted 10,000 KrisFlyer miles from bank A reward points and 5,000 KrisFlyer miles from Bank B reward points. What is the total bonus I will get?
   
   Subject to eligibility of the bank conversion transactions, you will earn a 12% bonus from the block of 10,000 Base KrisFlyer miles converted from Bank A, i.e. 1,200 Bonus KrisFlyer miles. The block of 5,000 Base KrisFlyer miles converted from Bank B does not meet the minimum 10,000 Base KrisFlyer miles conversion threshold to qualify for bonus miles in this campaign.
9. I converted 10,000 KrisFlyer miles from bank A reward points and 50,000 KrisFlyer miles from Bank B reward points. What is the total bonus I will get?
   
   Subject to eligibility of the bank conversion transactions, you will earn a 12% bonus from the block of 10,000 Base KrisFlyer miles converted from Bank A i.e. 1,200 bonus KrisFlyer miles; and you will earn 15% bonus from the block of 50,000 Base KrisFlyer miles converted from Bank B i.e. 7,500 bonus KrisFlyer miles.
10. When will the bonus KrisFlyer miles be credited to my account?
    
    Crediting of bonus miles will follow the individual bank partners' schedules for crediting of miles.
11. Which are the participating banks in the different countries?
    
    The list of participating banks in the different countries is shown above. The list of participating banks and countries is subject to change without notice.
12. How long are the KrisFlyer miles valid for?
    
    For KrisFlyer members, KrisFlyer miles are valid for 3 years.
    
    For PPS Club members, all KrisFlyer miles awarded in accordance with this Campaign will not expire as long as you remain a PPS Club member. Please refer to KrisFlyer terms and conditions for more information.

Converting KrisFlyer Miles through Kris+ Mobile App

13. Which are the participating bank partners in the Kris+ App for the KrisFlyer bonus miles conversion campaign?
    
    The participating banks that have enabled the conversion of bank reward points to KrisFlyer miles through the Kris+ mobile app are Citibank (Singapore), DBS (Singapore) and UOB (Singapore). During the conversion via Kris+ mobile app, customer will first convert bank rewards points to KrisPay miles in the wallet, before transferring them to KrisFlyer miles within 7 days. During the campaign period, all eligible conversions of Citibank / DBS / UOB reward points via the Kris+ mobile app will also earn you bonus miles.
    
    For more information on conversion of bank reward points to KrisFlyer through the Kris+ mobile app, please click here.
14. How do I transfer the KrisPay miles converted from Bank Rewards Points through the Kris+ mobile app to my KrisFlyer account within 7 days?
    
    All miles converted via Kris+ mobile app are in the form of KrisPay miles. To transfer the KrisPay miles converted from bank reward points to your KrisFlyer account, simply tap on the "Transfer to KrisFlyer" button shown in the Transfer confirmation screen or transaction details screen.
    
    Bank Rewards Points can only be converted and transferred to your KrisFlyer account in their entirety. If you have already redeemed some of the KrisPay miles converted from Bank Rewards Points, you will not be able to transfer the remaining KrisPay miles to KrisFlyer miles.
15. Do I have to convert a minimum of 10,000 KrisPay miles to receive the bonus miles?
    
    No, you will receive bonus miles when you make a conversion meeting the existing minimum blocks of bank reward points for Kris+'s bank partners.
16. How many KrisPay miles can I get when converting my bank reward points through the Kris+ mobile app?
    
    During the campaign period, bank reward points can be converted to KrisPay miles as shown below: (Amounts stated are inclusive of the bonus 15% miles.)

     

    Bank (Singapore)	Reward Points	Reward Points Converted	Total KrisPay miles received (Base KrisPay miles + 15% Bonus KrisPay miles)
    Citibank	Citi Miles Citi Thank You Points	4,000 10,000	3,910 (3,400 Base KrisPay miles + 510 Bonus KrisPay miles)
    DBS (Singapore)	DBS Points	100	196 (170 Base KrisPay miles + 26 Bonus KrisPay miles)
    UOB (Singapore)	UNI$	1,000	1,955 (1,700 Base KrisPay miles + 255 Bonus KrisPay miles)

    KrisPay miles can also be transferred to your KrisFlyer account (1 KrisPay mile = 1 KrisFlyer mile) within 7 days of the conversion transaction

Earning PPS Value or Elite Miles

17. Are Bonus Miles earned under this Campaign eligible to accrue PPS Value or Elite miles under the KrisFlyer "Unlock Status Credits without Flying Campaign"?
    
    Bonus KrisFlyer and KrisPay miles from conversion under this Campaign will be eligible to accrue PPS Value or Elite miles under the KrisFlyer "Unlock Status Credits without Flying" campaign. The earning of status credits will be subject to the Terms and Conditions of the KrisFlyer "Unlock Status Credits without Flying" campaign.
18. When will I receive the PPS Value or Elite miles in my account?
    
    The KrisFlyer miles and/or KrisPay miles must be converted successfully in accordance with the applicable conversion timeframe specified in the bank partner's terms and conditions.
    
    PPS Value / Elite miles will be credited into the recipient's KrisFlyer account in accordance with the following table:

     

    	Types of Status credits (PPS Value or Elite miles) as applicable	Lead time for crediting
    KrisFlyer miles	Earned on the Base KrisFlyer miles converted Earned on the Bonus KrisFlyer miles	7 (seven) working days after the Base KrisFlyer miles have been credited for the qualifying conversion transaction 3 weeks after the campaign period, i.e. by 14 December 2021 or such other date as SIA may prescribe from time to time 10,000

    Update: Due to additional processing time involved, the crediting of Status Credits (Elite miles or PPS Values) on bonus miles earned from this Campaign will take place progressively from 23 December 2021. We apologise for any inconvenience caused.

19. My KrisFlyer miles conversion transaction was reversed after the end of the campaign. Will my bonus miles be reversed?
    
    Any reversals made during or after the campaign period will also result in the reversal of the base and bonus miles as well as any status credits (PPS Value or Elite miles as applicable) originally awarded from the conversion transaction.
20. Will the PPS Value earned from the conversion campaign be eligible to qualify for the tracking of PPS Rewards?
    
    Yes, the PPS Value earned from this conversion campaign will be eligible to qualify for the tracking of PPS Rewards.
21. Will the Elite miles earned from the conversion campaign be eligible to qualify for the tracking of KrisFlyer Milestone Rewards?
    
    No, the Elite miles earned from this conversion campaign will NOT be eligible to qualify for the tracking of KrisFlyer Milestone Rewards.

These Terms and Conditions ("T&Cs") govern the campaign ("Campaign"), organised by Singapore Airlines Limited (“SIA”), enables KrisFlyer members to earn up to 20% bonus KrisFlyer miles (“Bonus KrisFlyer miles”) and Kris+ users to earn 15% bonus KrisPay miles (“Bonus KrisPay miles”) when they convert their bank reward points (“Bank Reward Points”) with any participating bank to KrisFlyer miles (“Base KrisFlyer miles”) or KrisPay miles (“Base KrisPay miles”), respectively as prescribed by SIA from time to time in its sole and absolute discretion. This Campaign commences on 26 October 2021, 0000hrs (GMT+8) and ends 22 November 2021, 2359hrs (GMT+8) (“Campaign Period”).

1. Bonus KrisFlyer miles
   1. This Campaign is open to all KrisFlyer members who are customers of participating banks in the prescribed participating countries and have Bank Reward Points.
   2. A KrisFlyer member will earn Bonus KrisFlyer miles if he or she converts his or her Bank Reward Points from a participating bank into at least 10,000 Base KrisFlyer miles in a single transaction ("Qualifying Transaction").
   3. A list of participating banks and the applicable Bonus KrisFlyer miles percentages is set forth in the Appendix to these T&Cs.
   4. There is no maximum number of Bonus KrisFlyer miles that a KrisFlyer member can earn by participating in this Campaign.
   5. The Bonus KrisFlyer miles will be calculated on a per Qualifying Transaction basis and not on the cumulative sum of Base KrisFlyer miles converted during the Campaign Period.
   6. Converted Base KrisFlyer miles and Bonus KrisFlyer miles will be credited to a KrisFlyer member’s KrisFlyer account as per the applicable participating bank’s conversion timeframes specified in such bank’s terms and conditions.
   7. The conversion of Bank Reward Points to Base KrisFlyer miles is subject to the terms and conditions set forth by the participating bank. KrisFlyer members will be responsible for any related fees for conversion of Bank Reward Points to KrisFlyer miles.
   8. Bonus KrisFlyer miles awarded under the Qualifying Transactions, via the Campaign will be eligible for the accrual of status credits (PPS Value or Elite miles as applicable) under the KrisFlyer “Unlock Status Credits without Flying” campaign, which can be found here and subject to the campaign’s terms and conditions as set out therein. Notwithstanding anything contained in the aforementioned campaign’s terms and conditions to the contrary, the status credits (PPS Value or Elite miles as applicable) awarded under the KrisFlyer “Unlock Status Credits without Flying” campaign via this Campaign will be credited into the recipient’s KrisFlyer account in accordance with the following table:

       

      Types of Status credits (PPS Value or Elite miles) as applicable	Lead time for crediting
      Earned on the Base KrisFlyer miles converted	7 (seven) working days after the Base KrisFlyer miles have been credited for the qualifying conversion transaction
      Earned on the Bonus KrisFlyer miles	3 weeks after the end of the campaign i.e. by 14 December 2021 or such other date as SIA may prescribe from time to time

      Update: Due to additional processing time involved, the crediting of Status Credits (Elite miles or PPS Values) on bonus miles earned from this Campaign will take place progressively from 23 December 2021. We apologise for any inconvenience caused.
   9. For KrisFlyer members, all Base KrisFlyer miles or Bonus KrisFlyer miles awarded in accordance with this Campaign will be valid for three (3) years from the date on which they are credited into the recipient’s KrisFlyer account and no extensions of validity will be permitted. For the avoidance of doubt, the Base KrisFlyer miles or Bonus Krisflyer miles awarded which have not been used by the end of such validity period will expire and shall be deemed null and void.
      
      For PPS Club members, all Base KrisFlyer miles or Bonus KrisFlyer miles awarded in accordance with this Campaign will not expire, so long as they retain their PPS Club membership status in accordance with the applicable PPS Club's terms and conditions, which can be found here.
   10. Should there be any refunds or reversal of any Qualifying Transaction that results in the reversal of Base KrisFlyer miles under this Campaign, SIA will reverse the Bonus KrisFlyer miles and any status credits (PPS Value or Elite miles as applicable) awarded in respect of the refunded or reversed Qualifying Transaction.
2. Bonus KrisPay miles
   1. This Campaign is open to all Kris+ users who are customers of participating banks in the prescribed participating markets and have Bank Reward Points. Conversion of Bank Reward Points to Base KrisPay miles via Kris+ is available to Kris+ users in Singapore only.
   2. A Kris+ user will earn Bonus KrisPay miles if he or she converts his or her Bank Reward Points from a participating bank into Base KrisPay miles.
   3. The Bonus KrisPay miles awarded will be 15% of the number of Base KrisPay miles converted in a transaction. A list of participating banks is set forth in the Appendix to these T&Cs.
   4. The number of KrisPay miles that must be converted by a Kris+ user in a particular transaction to earn Bonus KrisPay miles is subject to a minimum amount specified by the relevant participating bank. 
   5. There is no maximum number of Bonus KrisPay miles that a Kris+ user can earn by participating in this Campaign.
   6. Converted KrisPay miles and Bonus KrisPay miles, will be credited to a Kris+ user's KrisPay account instantly, in the same transaction.
   7. The conversion of Bank Reward Points to Base KrisPay miles is subject to the terms and conditions set forth by the participating bank.
   8. Bonus KrisPay miles awarded under the Qualifying Transactions, via the Campaign will be eligible for the accrual of status credits (PPS Value or Elite miles as applicable) under the KrisFlyer “Unlock Status Credits without Flying” campaign, which can be found here and subject to the campaign’s terms and conditions as set out therein. Notwithstanding anything contained in the aforementioned campaign’s terms and conditions to the contrary, the status credits (PPS Value or Elite miles as applicable) awarded under the KrisFlyer “Unlock Status Credits without Flying” campaign via this Campaign will be credited into the recipient’s KrisFlyer account in accordance with the following table:

       

      Types of Status credits (PPS Value or Elite miles) as applicable	Lead time for crediting
      Earned on the Base KrisFlyer miles converted Earned on the Bonus KrisFlyer miles	7 (seven) working days after the Base KrisFlyer miles have been credited for the qualifying conversion transaction

   9. All Base KrisPay miles or Bonus KrisPay miles awarded in accordance with this Campaign will be valid for six (6) months from the date on which they are credited into the recipient’s Kris+ account and no extensions of validity will be permitted. For the avoidance of doubt, any Base KrisPay miles or Bonus KrisPay miles awarded which have not been used by the end of such validity period will expire and shall be deemed null and void.
   10. All Base KrisPay miles and Bonus KrisPay miles awarded in accordance with this Campaign can be transferred in full to the participant’s KrisFlyer account within seven (7) days of crediting.
   11. Should there be any refunds or reversal of any transaction that results in the reversal of Base KrisPay miles under this Campaign, SIA will reverse the Bonus KrisPay miles and any status credits (PPS Value or Elite miles as applicable) awarded in respect of the refunded or reversed transaction.
3. General
   1. All decisions made by SIA in respect to any matter relating to this Campaign shall be final. SIA reserves the right to vary these terms and conditions, terminate or otherwise amend this Campaign without prior notice at its sole and absolute discretion. SIA reserves the right to verify the eligibility of participating KrisFlyer members.
   2. All Base KrisFlyer miles and Bonus KrisFlyer miles awarded under this Campaign will be subject to the KrisFlyer Terms & Conditions at (https://www.singaporeair.com/en_UK/ppsclub_krisflyer/termsconditions-kf/).
   3. All Base KrisPay miles and Bonus KrisPay miles awarded under this Campaign will be subject to the Kris+ Terms & Conditions at (https://www.singaporeair.com/en_UK/us/ppsclub-krisflyer/use-miles/krisplus/terms-of-use/)
   4. Individuals are only permitted to hold one KrisFlyer membership account. Any fraudulent or duplicate KrisFlyer accounts, including the original KrisFlyer account held by such individuals will be suspended and disqualified from the Campaign.
   5. By participating in the Campaign, each participant agrees that any and all personal data he/she submits (including his/her name, KrisFlyer membership number, and email address) may be collected, used, disclosed, or otherwise processed (collectively, “Processed”) by SIA. All collection, use and disclosure of participant’s personal data will be in accordance with SIA's Privacy Policy (available online at https://www.singaporeair.com/en_UK/privacy-policy/).
   6. SIA will not be responsible for any consequences that any participant may suffer (including without limitation any damage, loss, injury or disappointment), or that results in an infringement of any law or regulation, by participating in the Campaign.
   7. By participating in the Campaign, each participant agrees to comply with and be bound by these T&Cs, Singapore Airlines, and conditions of carriage, SIA’s Privacy Policy and KrisFlyer Terms and Conditions (collectively, “SIA Terms & Conditions”). Non-compliance with or breach of any of these SIA Terms and Conditions may result in the KrisFlyer member being disqualified at any stage of the Campaign.
   8. For enquiries, please contact KrisFlyer Membership Services at KF_contact@singaporeair.com.sg.
   9. These T&Cs shall be governed by and construed in accordance with the laws of the Republic of Singapore and shall be subject to the exclusive jurisdiction of the Singapore courts.

Appendix - KrisFlyer Participating Bank Partners*

Participating banks with 17% or 20% Bonus KrisFlyer miles (depending on the amount of the Qualifying Transaction).

Participating banks with 12% or 15% Bonus KrisFlyer miles (depending on the amount of the Qualifying Transaction).

 * This list of participating KrisFlyer Bank Partners and countries is subject to change without notice. 

**For DBS Hong Kong Credit Cardholders, 17% or 20% bonus miles is applicable to the first 10,000 eligible conversions of DBS$/COMPASS Dollar only, after which 12% or 15% bonus miles will apply:

All other DBS Credit Cardholders in other countries will earn 12% or 15% bonus miles on eligible conversions mentioned above.