To enhance the security of our members’ accounts and improve the login experience, the following two changes were introduced from 24 September 2019:
KrisFlyer members without a PIN or password can click here to create a password.
From 13 August 2020, you will be required to log in using a complex password to any of the following websites or mobile app:
From 10 September 2020, you will be required to log in using a complex password to the SingaporeAir mobile app.
2. Do I need to indicate my preference to log in with email address?
Members simply need to key in their email address as the user ID in the KrisFlyer login widget, no prior indication on login preference is necessary. However, you will need to ensure that the email address registered with your KrisFlyer account is up-to-date, and is not shared with another KrisFlyer account.
3. What should I do if my KrisFlyer account and my family member’s KrisFlyer account share the same registered email address?
To log in using your email address, KrisFlyer accounts that share a common email address will be required to update the email addresses such that each account has its own unique email address. Alternatively, you may continue to use your 10-digit KrisFlyer membership number to log in.
4. Can I still continue to use my KrisFlyer membership number to login?
Yes, you can still continue to use your 10-digit KrisFlyer membership number to log in to your KrisFlyer account.