Help and FAQs
Covid-19 related support
Learn more about our latest support measures regarding Covid-19:
Complimentary Rebooking PolicySupport for KrisFlyer members (including miles and membership tier extension)Support for PPS Club members (including membership tier extension)Travel to SingaporeFlights cancelled by Singapore Airlines
For all other travel information regarding Covid-19, visit the Travel Information Centre.
Anyone who’s 16 years old or above, and who isn’t already an existing KrisFlyer member, can enrol as a Registered Customer.
Enrolling as a Registered Customer is easy: either sign up with one of your social media accounts or register a new account with us.
To log in, simply enter the email address and password that’s associated with your Registered Customer account. If you’ve signed up with a social media account, you can also log in with that social media account.
No, you don’t have to pay any fees to enrol as a Registered Customer. Join now.
No, everyone is welcome to join us as a Registered Customer. Join now.
No, Registered Customers won’t receive a card, as the purpose of this account is to make booking flights easier, and as a way for us to give you the latest news, promotions and more personalised information. Unlike KrisFlyer, the Registered Customer account is not a frequent flyer programme.
KrisFlyer is Singapore Airlines’ frequent flyer programme. As a KrisFlyer member, you’ll earn miles when you fly with us, and when you spend with our many on-ground partners. You’ll then be able to redeem your miles for upgrades, flights and many other rewards.
A Registered Customer account is an online-only account that’s designed to make booking and managing flights on singaporeair.com and silkair.com easier and quicker, as your personal details are saved with us. As a Registered Customer, you won’t earn miles on flights.
Your Registered Customer account will only expire if you haven’t logged into your account for five consecutive years.
Yes, you can register as a new Registered Customer.
You can only have one Registered Customer account associated with your email address, so you won’t be able to enrol as a new member. You’ll need to have your password reset instead. At the login page, click on “Need Help Logging In?”. You’ll then be asked to enter your email address. A link to reset your password will be sent to you.
If you haven’t received a verification email after three hours following registration, log in with your email address and password. You’ll then be asked to verify your email address, and an option to resend the verification email will appear.
As a Registered Customer, you’ll enjoy an easier and quicker way to book flights on singaporeair.com. You won’t have to fill in all your details again when booking a flight, since your personal details are saved in your account. You’ll also be the first to receive the latest news, promotions and personalised offers from us and our partners should you subscribe to our newsletters.
In the near future, we’ll be further enhancing the benefits and privileges that come with being a Registered Customer.
Simply click on the unsubscribe link found at the bottom of the email that you no longer wish to receive. Alternatively, you can manage your subscriptions in the ‘Personal details’ page of your profile.
To give you greater flexibility, we offer several types of subscriptions. So unsubscribing from a category will ensure that you stop receiving emails from that particular category.
Yes, your Registered Customer account will then be upgraded to a KrisFlyer membership account.
To become a KrisFlyer member, you’ll first need to log in to your Registered Customer account, then select “Become a KrisFlyer member”.
As you can only have one account with us, your Registered Customer account will no longer exist once you’ve become a KrisFlyer member.