Help and FAQs
Covid-19 related support
Learn more about our latest support measures regarding Covid-19:
Complimentary Rebooking PolicySupport for KrisFlyer members (including miles and membership tier extension)Support for PPS Club members (including membership tier extension)Travel to SingaporeFlights cancelled by Singapore Airlines
For all other travel information regarding Covid-19, visit the Covid-19 Information Centre.
No, all seat selections made in advance are not transferable. You can select a new seat in advance if you have purchased an eligible fare, subject to seat availability and the seat selection conditions of your new itinerary.
No, all seat selections made in advance are not transferable and the amount you paid for your previous selection will not be used to offset your new selection. You can, however, select a new seat in another zone at the full fee.
If you are a PPS Club, KrisFlyer Elite Gold or KrisFlyer Elite Silver member, you can select seats from certain categories in advance for free, in accordance with your membership tier, regardless of the fare type you choose. For more details, please click here.
In addition, you may enjoy discounts on advance seat selection.
If you are a PPS Club member or Solitaire PPS Club supplementary cardholder, your travel companions on the same booking are entitled to 15% off Extra Legroom seats.
If you are a KrisFlyer Elite Gold member, you can enjoy 15% off Extra Legroom seats. Your travel companions on the same booking are entitled to 10% off advance seat selection.
If you are a KrisFlyer Elite Silver member, you can enjoy 10% off Extra Legroom seats and Forward Zone seats.
All other KrisFlyer members can enjoy 5% off advance seat selection.
If you are a PPS Club member or a KrisFlyer Elite Gold member, your companions will also enjoy discounted advance seat selection and pre-purchased additional baggage, but to a lesser extent. To ensure your companions enjoy these discounts, please make sure that they are traveling under the same booking.
Yes, they are. For Business and First Class, advance seat selection is complimentary today.
No, all seat selections made in advance are not refundable or transferrable.
Yes, the selected seat will be yours even if your membership expires before the day of departure, as long as you do not make any changes to your seat or booking.
As a KrisFlyer member, you will continue to enjoy free seat selection with both Economy Class Saver and Advantage awards; however, free Forward Zone Seat selection will only be available for an Economy Class Advantage award.
There are no changes to seat selection conditions in other cabin classes.