Singapore Airlines

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Covid-19: Travel Advisories

Travel Restrictions

Travel restrictions are in place around the world to contain the spread of the Covid-19 virus.

Singapore

From 23 March 2020, only the following travellers will be allowed to enter Singapore.

  • Singapore citizens and permanent residents (PRs)
  • Non-Singaporeans holding long-term passes issued by the Immigration and Checkpoints Authority (ICA), or granted entry by the Singapore government

Non-Singaporeans holding a long-term visit pass, a student's pass or in-principle approval letters for long-term visit pass or student's pass, and plan to enter Singapore, are required to have an approval letter of entry from the relevant government agency.

All short-term visitors are not allowed to enter Singapore, except for those holding an approval letter for entry issued by Singapore’s ICA, Ministry of Trade and Industry (MTI), Ministry of Foreign Affairs (MFA) or the Ministry of Health (MOH).

For more information, please click here.
  • Singapore-China fast-lane travellers

Fast lanes arrangements have been established to facilitate essential business and official travel between Singapore and six provinces and municipalities in Mainland China (Chongqing, Guangdong, Jiangsu, Shanghai, Tianjin and Zhejiang). Information on fast lane arrangements between Singapore and Mainland China can be found here. For more information on the Covid-19 testing facility at Terminal 3, please refer to this link.

All travellers must submit an electronic health declaration via the SG Arrival Card e-Services before proceeding with immigration clearance. They are encouraged to submit their health declaration three days prior to their date of arrival. 

Please refer here for more information.

Visitors who are affected by the above policy and need to visit Singapore due to extenuating reasons may appeal to Singapore’s ICA here.

Stay Home Notice (SHN)

From 19 July 2020, 2359hrs, travellers, entering Singapore and have recent travel history, including transit, to Victoria (Australia); Japan; and Hong Kong within the last 14 days will be issued a 14-day Stay Home Notice (SHN) in Government-designated facilities.

With effect from 17 June 2020, 2359hrs, all travellers (SG/PR/LTP) who had remained in Australia (excluding Victoria State), Brunei Darussalam, Germany, Macao SAR, mainland China, New Zealand, Republic of Korea, Taiwan and Vietnam in the last consecutive 14 days prior to their entry to Singapore, will no longer have to serve their 14-day SHN at dedicated SHN facilities. Instead, they can serve their SHN at their place of residence or in suitable accommodation such as a hotel, at their own cost. 

All travellers are also required to undergo a Covid-19 test at their own cost before the end of their SHN.

For more information, please click here.

Transit through Singapore

Singapore Airlines and SilkAir customers can transit through Singapore Changi Airport from selected points in Europe, Asia and the South West Pacific region to any destination in the SIA Group network currently operated by SIA, SilkAir or Scoot. Transfers to and from flights operated by other airlines are currently not allowed. For more information, please click here.

Please note that transfers to destinations in Mainland China are currently not available.

Other transfer routes will be announced when available.

Other Countries

Please click on the links below for the travel restrictions imposed by:

For information on the travel restrictions to other destinations, please visit the IATA Travel Centre

Global Travel Waiver Policy

Information on Singapore Airlines travel waiver policy may be found here. We will continue to provide updates as the situation evolves.

In view of the high contact volumes across our customer service touchpoints, we will waive no-show fees for travel scheduled up to 30 September 2020.

Customers who meet our travel waiver policy are encouraged to retain the value of your ticket as flight credits via the Covid-19 assistance request form. These can be used to book future travel. Eligible customers will also get to enjoy bonus flight credits upon rebooking.

For responses to frequently asked questions on our travel waiver policy, please click here.

Due to the high volume of requests, we seek your understanding as it may take longer than usual for our customer service agents to respond to you. We apologise for any inconvenience caused.

Customers who booked their tickets through travel agencies are advised to contact their agents for assistance. Customers who booked their tickets directly through Singapore Airlines may contact their local Singapore Airlines reservations office.

Travel agents who require assistance may wish to contact SIA’s local sales offices.

Customers are advised to check on their insurance policy coverage with their insurers.

For more Covid-19 travel information, visit https://bit.ly/38QAGE4.


Last updated 23 July 2020, 1900hrs (GMT+8)