Singapore Airlines

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Covid-19: Travel Advisories and Waiver Policies

Travel Restrictions

Travel restrictions are in place around the world to contain the spread of Covid-19.

Singapore

All short-term visitors: No entry or transit through Singapore
All Singapore citizens, permanent residents, and long-term pass holders:

  • From Hubei Province: 14-day quarantine
  • From all other countries: 14-day Stay Home Notice (SHN)

All Work Pass holders (and their dependants), Long-Term Visit Pass holders, Student’s Pass holders, as well as those who have been granted In-Principal Approval for Work Pass and Long-Term Pass, must obtain approval from Singapore’s MOM/ICA before travelling to the country. For more details, please click here.


All travellers entering Singapore, including Singapore Citizens, Permanent Residents and Long-Term Pass holders, must submit an electronic health declaration via the SG Arrival Card e-Services before proceeding with immigration clearance. All travellers are encouraged to submit their health declaration three days prior to their date of arrival.

Please refer here for more information.

Visitors affected by the above policy and need to visit Singapore due to extenuating reasons may appeal to Singapore’s Immigrations and Checkpoint Authority here: https://www.ica.gov.sg/covid-19

Other Countries
Please click on the links below for the travel restrictions imposed by:

For information on the travel restrictions to other destinations, please visit the  IATA Travel Centre


Travel Waiver Policies


Information on the Singapore Airlines travel waiver policies may be found here. We will continue to provide updates as the situation evolves.

In view of the high contact volumes across our customer service touchpoints, we will be waiving no-show fees for travel between 16 to 31 March 2020.

If you have decided not to travel but are unable to reach our customer service representative before your travel date, please be assured that no-show fees will be waived when you rebook or change your ticket to open-dated.

To convert your ticket to open-dated, please submit your request through our online form.

We strongly encourage you to convert your ticket to open-dated so that you will be able to use it for future travel.

For responses to frequently asked questions on the waiver policy, please click here.

Due to the high volume of requests, we seek your understanding as it may take longer than usual for our customer service agents to respond to you. We apologise for any inconvenience caused.

Customers who booked their tickets through travel agencies are advised to contact their agents for assistance. Customers who booked their tickets directly through Singapore Airlines may contact their local Singapore Airlines reservations office

Travel agents who require assistance may wish to contact SIA’s local sales offices.

Customers are advised to check on their insurance policy coverage with their insurers.

For more Covid-19 travel information, visit https://bit.ly/38QAGE4.


Last updated 1 April 2020, 1500hrs (GMT+8)