Yes, one-way itineraries are allowed, as long as travellers are eligible to travel on a travel bubble flight. Please refer here for more information on the ATB requirements. 

For non-ATB flights, which are operated by our sister airline Scoot, travellers will have to meet the necessary entry requirements for their travel itinerary and adhere to quarantine measures. 

As regulations may change at short notice, do check the travel advisories provided by the local authorities. 

If your ATB flight is cancelled by Singapore Airlines, please be assured that you will be able to rebook or get a refund for the unused portion of your ticket. The refund will be processed according to the original mode of payment.  

Those who booked directly with Singapore Airlines may use  our Assistance Request form to submit their request.  

If you booked via a travel agent, please contact them for assistance. Please note that travel agents may charge fees based on the terms and conditions of your booking. 

Yes, you may use your bonus flight credits and flight credits to book an ATB flight. Customers should ensure that they meet all the requirements.

If your new or existing booking is a Singapore Airlines ticket issued between 5 March 2020 and 30 June 2021, you will be able to enjoy complimentary rebooking regardless of fare type. All change fees will be waived, and you may make unlimited changes to your travel dates if your request is made by 30 June 2021.  

After 30 June 2021, you will be eligible for one-time complimentary rebooking. Do note that additional charges may apply for fare differences, if any.

• Pre-departure Covid-19 PCR test: Taken within 72 hours before the scheduled departure time of your flight.   
• Post/on-arrival Covid-19 PCR test: Taken upon arrival at either Hong Kong International Airport or Singapore Changi Airport. 

• Travellers returning to their point of embarkation, within 72 hours of a negative post/on-arrival Covid-19 PCR test.  
• Travellers aged 6 years or younger in that calendar year travelling to Singapore i.e. they will be exempted from the pre-departure test in Hong Kong. 

• Travellers aged 6 years or younger in that calendar year arriving in Singapore 

• Travellers who are fully vaccinated will still have to abide by the Covid-19 PCR test requirements. 
• All travellers to Hong Kong regardless of age are required to take their pre-departure Covid-19 PCR tests in Singapore, and post-arrival Covid-19 PCR tests at Hong Kong International Airport.  

Passengers who tested positive for Covid-19 will not be allowed to board the flight. They may request for a refund for the unused portion of their tickets, with cancellation fees waived. The refund will be processed according to the original mode of payment. 

The pre-departure Covid-19 Polymerase Chain Reaction (PCR) test is valid for 72 hours from the time you take the test to the time of your flight departure. If your flight date has changed, please ensure your pre-departure Covid-19 PCR test is taken within 72 hours of your revised flight date and time. 

If you test positive for Covid-19, you will be sent to a government hospital for treatment.  

All passengers are advised to consider getting appropriate insurance coverage for their trip. 

Bonus flight credits are awarded to customers with tickets that are covered under our travel waiver policy who  choose to retain their tickets as flight credits. This is our way of thanking them for their support during this challenging period. Customers will receive bonus flight credits based on the cabin class that they were originally booked on.​

This applies to tickets purchased either directly from Singapore Airlines or via travel agents, except where tickets were purchased with KrisFlyer miles or HighFlyer points, on a child or infant fare, or where tickets are partially flown.​

For tickets purchased through a travel agency, please contact your agent for assistance to cancel your existing bookings and retain the unused value of your tickets as flight credits.

Once you are ready to travel, simply contact the same travel agent who will be able to assist you by using the flight credits to offset your new flight itinerary. You will also receive bonus flight credits if your ticket is eligible.

Any rebooking fees payable to Singapore Airlines will be waived. Do note that travel agents may charge fees, depending on the terms and conditions of your booking with the agency.

All flight credits must be utilised, and the new travel itinerary must be completed by 31 December 2021.

No. Flight credits can only be used for travel up to 31 December 2021, unless otherwise extended by Singapore Airlines.

We will continue to review and update our travel waiver policy.

Visit our flight schedules page to search for flights.

Customers holding tickets issued on or before 15 March 2020 and had originally planned their travels up to 31 March 2021 are eligible. The value of the unused portion of these tickets will be retained as flight credits, which can be used to book new itineraries for travel up till 31 December 2021.

This applies to all tickets purchased either directly from Singapore Airlines or via travel agents, except where tickets were purchased with KrisFlyer miles or HighFlyer points, on a child or infant fare, or where tickets are partially flown. For tickets purchased directly with Singapore Airlines, you may use our Assistance Request Form to submit your request. Customers who booked their tickets via travel agents should contact them directly for assistance.

Award tickets redeemed with KrisFlyer miles, as well as tickets purchased with “Mix KrisFlyer Miles and Cash”, are not eligible for flight credits or bonus flight credits. You may request for a full refund of your tickets, with waiver of miles redeposit fees and cancellation fees.

Tickets purchased with “Mix Points with Cash” under the HighFlyer programme are not eligible for flight credits or bonus flight credits. You may request a full refund of your tickets, with waiver of cancellation fees.

You can choose to retain the unused value of the ticket as flight credits and use it for future trips. However, the bonus flight credits will not be applicable for these tickets.

Tickets purchased after 15 March 2020 are not eligible for flight credits or bonus flight credits. Any change or cancellation will be subject to the ticket’s fare conditions.

Tickets purchased under the “Complimentary Rebooking” option will continue to enjoy complimentary rebooking. Top-up fees may still apply for fare differences in the new itinerary.

Tickets purchased via Singapore Airlines for travel on Scoot are eligible for flight credits if they meet all conditions of the travel waiver policy. The full unused value of the ticket can be retained as flight credits. In addition, subject to the terms and conditions of this Policy, such tickets shall also be eligible for bonus flight credits.​

This travel waiver policy does not, however, apply to tickets purchased directly with Scoot.

Additional baggage and seat selection fees will be refunded. Our team will be prioritising the processing of refunds based on earliest scheduled departure dates. For example, departures scheduled for March 2020 will be processed first, followed by departures in April 2020.

If you have not completed any sectors in your booking, you may check the amount of flight credits you have by visiting Manage Booking . Tick the “Check flight credit balance” box and enter your booking reference and family name to view your available credits.

Bonus flight credits are awarded based on the original cabin class booked. If more than one class of travel is booked, the higher cabin class bonus will apply.

Bonus flight credits are applied as follows:

Economy: SGD 75

Premium Economy: SGD 100

Business: SGD 200

Suites / First: SGD 500

Your applicable bonus flight credits will be awarded at the point of rebooking, and will be used to offset the cost of your rebooked itinerary.

When a booking is made for multiple customers, each customer receives a ticket in his or her name.

Under this policy, flight credits equivalent to the full unused fare and taxes of each ticket will be allocated to the customer whose name is on the ticket. The customer can then choose between bonus flight credits or opt for a refund. Only customers who select the bonus flight credits option will be awarded the bonus credits.

Once you are ready to book your new travel, you can use your flight credits and bonus flight credits to offset the cost of your rebooked itinerary. You can choose to book itineraries for your preferred destination on your preferred cabin class and on any travel date as long as the trip is completed by 31 December 2021. If the cost of the new itinerary exceeds the total value of your flight credits, a top-up will be required. If the cost is lower, any remaining flight credits can be used for a second trip.​

When you’re ready to rebook, submit a request via our Assistance Request Form and choose the “Change or rebook your flight” option. All rebooking fees will be waived.​

No. Flight credits may not be split to purchase multiple bookings. The credits must first be used to completely offset the purchase of one booking, before any remaining credits can be used to offset the purchase of a second booking.

We regret that any remaining flight credits will be forfeited. Please contact us if you need more assistance.

No, all flight credits must be used for rebooked travel completing on or before 31 December 2021.

Yes, flight credits and bonus flight credits can be used to book a codeshare flight if the rebooked travel is made via Singapore Airlines, and is subject to fare conditions.

Flight credits from a partially used ticket can be used to book a new itinerary. Any rebooking fees will be waived.

In addition, any remaining flight credits can be used for a second trip.

Flight credits can be used to book Scoot, SilkAir or Star Alliance flights if the new booking is made via Singapore Airlines, subject to fare conditions.

No, the credits cannot be converted into KrisFlyer miles. However, your rebooked travel will be eligible for the accrual of KrisFlyer miles upon the completion of travel, subject to fare conditions.

Please check the fare conditions of your new itinerary for refund eligibility. If eligible, please contact your local Singapore Airlines office for your refund.

Customers who have received their bonus flight credits cannot opt for a refund.

Yes, as long as your ticket meets the eligibility criteria of this travel waiver policy. Details of the terms and conditions can be found here.

No, the new refund policy only applies to refund requests from 9th April onwards.

For eligible ticket(s) purchased on or before 15 March 2020, miles used will have their expiry dates extended as per below: 

For eligible ticket(s) made after 15 March 2020, if your flight(s) have been cancelled by Singapore Airlines, expired miles redeemed in your ticket(s) would be reinstated to your KrisFlyer account with additional 6 months validity from the original month of expiry, as per our Membership Support Measures for KrisFlyer members. It may take up to 4 weeks for your expired miles to be redeposited. Miles that are still valid will be redeposited back to its original month of expiry.

Please note this only applies to KrisFlyer members, as miles of PPS Club members do not expire.

The updated global travel waiver policy only applies from 9 April 2020 onwards. Expired miles that were forfeited prior to the updated global travel waiver policy will not be retroactively refunded. 

The updated global travel waiver policy only applies from 9 April 2020 onwards. Redeposit of miles fee that were paid prior to the updated global travel waiver policy will not be retroactively refunded.

The miles will be redeposited to the original account that the miles were debited from during payment of the redemption booking.

We will be processing the cancellation of eligible tickets progressively. We ask for your patience if there are some delays as we process all requests.

We will be processing cancellation of eligible tickets progressively. We ask for your patience if there are some delays as we process all requests.

Yes, it will still be eligible for a refund for the segments that are not flown. The refund will be credited to your credit/debit card, up to the amount you had paid using the card. Any remaining amount will be refunded in KrisFlyer miles. Expired miles will be redeposited into your account.

Yes, you can choose not to refund your ticket and rebook another flight. However, we offer this option to provide customers with greater flexibility to plan for subsequent trips, and rebook online via our website.

If your ticket was issued on or before 15th March 2020, for travel up to 31 March 2021, it will fall under our global travel waiver policy and you will have your miles refunded. You may choose to either:

1. Request a refund of the miles used for your upgrade through KrisFlyer Membership Services but retain your original ticket value in the form of flight credits. If you have not utilised your ticket for any travel, you will be eligible for bonus flight credits between SGD75 and SGD200 on your pre-upgraded class of travel upon rebooking.

2. Request a full refund of both your original ticket and miles used for your upgrade through KrisFlyer Membership Services. The miles utilised for your redemption upgrade will be returned to your account balance with miles extended where applicable, while the unused value of your ticket is refunded to your original mode of payment. 

For customers, not covered by our travel waiver policy, the fare conditions of their tickets will apply. We will continue to monitor the Covid-19 situation, and will review our travel waiver policy if necessary. Please stay updated via our website or social media channels.

Should you have already submitted a request through the Covid-19 Assistance Request form, or have a request processed for such tickets, please contact KrisFlyer Membership Services for the refund of miles used to redeem for flight upgrades.

Yes. If your original flight is cancelled by Singapore Airlines or SilkAir, and you have yet to fly any sector, you may choose to retain the unused value of your ticket as flight credits, which can be used to rebook itineraries for travel up to 31 December 2021. Any rebooking fees will be waived. You may also be eligible for bonus flight credits.

For partially flown tickets, the value of the unused portion of your ticket will be retained as flight credits. You will not, however, be eligible for bonus flight credits.

This also applies if your flight was cancelled, and you chose to cancel your re-accommodated flight.

Customers do not need to immediately decide on an alternative travel date, flight or destination upon the cancellation of the original booking. The unused value of the ticket will be retained as flight credits for future use.

Singapore Airlines will waive all rebooking fees when customers are ready to rebook and use their flight credits to offset their new trip. Eligible customers will also receive bonus flight credits upon rebooking.

1. Request a refund of the miles used for your upgrade through KrisFlyer Membership Services but retain your original ticket value in the form of flight credits. If you have not utilised your ticket for any travel, you will be eligible for bonus flight credits between SGD75 and SGD200 on your pre-upgraded class of travel upon rebooking, should you choose this option.

2. Request a full refund of both your original ticket and miles used for your upgrade through KrisFlyer Membership Services. The miles utilised for your redemption upgrade will be returned to your account balance with miles extended where applicable, while the unused value of your ticket is refunded to your original mode of payment. 

Should you have already submitted a request through the Covid-19 Assistance Request form, or have a request processed for such tickets, please contact KrisFlyer Membership Services for the refund of miles used to redeem for flight upgrades.