Singapore Airlines

Covid-19 Frequently Asked Questions

↓ Travel to Singapore

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Travel to Singapore



Are Covid-19 tests and quarantine still required to enter Singapore?

 
Travellers can enter Singapore quarantine free regardless of their vaccination status. However, travellers who are not fully vaccinated are required to test negative on a pre-departure test within 2 days before departing for Singapore. Non-fully vaccinated short-term visitors will also continue to be required to purchase Covid-19 travel insurance to cover the duration of their stay in Singapore. Customers must meet prevailing visa requirements, if applicable.   

Children aged 12 years and below (based on calendar year) are exempted from the vaccination and pre-departure test requirements. 

All travellers are required to submit their SG Arrival Card before departing for Singapore. 

More information on Singapore’s simplified entry requirements may be found here

Do I need to be vaccinated or take a Covid-19 test if I am transiting through Singapore?

 
Travellers, regardless of vaccination status, will be allowed to transit through Singapore on all SIA and Scoot flights. There is no need to take a pre-departure test for transit through Singapore. Travellers must ensure that they meet the entry requirements of their final destination.    
 
Due to operational requirements, transit in Singapore to any destination in Mainland China is only allowed for customers travelling on SIA and/or Scoot flights, with a minimum connection time of four hours or more. Customers are required to meet the entry requirements into Mainland China, which includes a negative PCR test result 48 hours prior to the departure flight from Singapore, and a valid health code from the Chinese Embassy or consulate where the PCR test was taken. 
 
Passengers departing from Mainland China will be allowed to transfer through Singapore Changi Airport en-route to their final destinations. 


What are the approved vaccines I need to take in order to enter Singapore without a pre-departure test?

 
You will need to be fully vaccinated with any vaccine in the World Health Organisation Emergency Use List, with the final dose completed at least 14 days prior to arrival in Singapore. Vaccination requirements are listed here.

What measures are in place to ensure a safe journey with Singapore Airlines?

 
Singapore Airlines has comprehensive health and safety measures in place. A combination of factors helps to mitigate the risks and safeguard the well-being of our customers and staff on board the aircraft.

We have also attained a Diamond rating, which is the highest level obtainable, in the APEX Health Safety audit for global airlines, as well as the highest 5-Star rating in the Skytrax Covid-19 Airline Safety Audit.

Learn more about our #SIAcares initiatives here.

What documents do I require to enter Singapore?

 

In order to enter Singapore without a pre-departure test, fully vaccinated* travellers are required to provide a vaccination certificate, in English or translated to English with notarisation, regardless of place of issuance and whether digitally verifiable or not. Existing visa requirements will apply where applicable. Click here for more information.  

All unvaccinated or partially vaccinated travellers aged 13 and above must present a negative pre-departure Covid-19 test result, taken within two days of departure to Singapore. Learn more here

Children aged 12 years and below are exempted from the vaccination requirements. 
 
To facilitate the immigration process, all travellers, including children of all ages, should submit their SG Arrival Card within three days before arrival in Singapore. 

* For travellers who have recovered from a past Covid-19 infection, they are considered fully vaccinated if they had one dose of a vaccine of a type that is acceptable to the Singapore Government, administered at least 28 days after the date that the passenger first tested positive. Such a traveller must also present a recovery certificate or discharge memo to prove that he or she had recovered from Covid-19, unless he or she has a European Union Digital Covid Certificate (EU DCC) of vaccination, a National Health Service (NHS) Covid Pass or a Northern Ireland Covid Certificate.  

How will I know if my flight requires a face mask?

 

Face masks are not required on board flights, except when travelling to or from destinations that require a face mask. An announcement will also be made at the gate before your Singapore Airlines flight to remind you if a face mask is required.  

Do masks have to be worn at the airports?

 
There may be regulations on mask-wearing at the airports. Travellers are advised to check the requirements from the respective countries before their flights.

Do I need to wear face masks at Singapore Changi Airport?

 
Face masks are optional at Singapore Changi Airport.

Can I continue wearing a face mask if I want to?

 
Yes, those who wish to wear a face mask may continue to do so.

Which flights do the complimentary rebooking policy apply to?

 
If you have a ticket issued on or before 31 July 2022 and have not utilised your additional one-time wavier of rebooking fees after 31 July 2022, you may still do so and only pay the fare difference, if any.

Any date change must be made within a year of your ticket’s date of issue, and any cancellations will be subject to the ticket’s fare conditions.

I have recently recovered from Covid-19. However, I do not have a vaccination certificate. Am I allowed to board the flight?

 
Yes, you are allowed to board the flight if you do not have a vaccination certificate. However, you will be considered unvaccinated, and will have to meet the requirements for unvaccinated travellers. From 29 August 2022, you will no longer be required to undergo quarantine, but must test negative on a pre-departure test taken within 2 days before departing to Singapore 
 
A traveller who has recovered from Covid-19 is considered fully vaccinated if he or she has had one dose of a vaccine of a type that is acceptable to the Singapore Government, administered at least 28 days after the date that the passenger first tested positive for Covid-19. Such a passenger must also present a recovery certificate or discharge memo to prove that he or she had recovered from Covid-19, unless he or she has a European Union Digital Covid Certificate (EU DCC) of vaccination, a National Health Service (NHS) Covid Pass or a Northern Ireland Covid Certificate. 
 
Children aged 12 years and below (based on calendar year) are able to travel to Singapore on any flight, and will not need to be quarantined upon arrival, regardless of vaccination status. This includes unaccompanied minors aged 12 and below.

What safe management measures are in place in Singapore and in other countries listed?

 
To learn more about the latest safe management measures for Singapore, please visit the Ministry of Health’s Covid-19 website

For information about local safe management measures, please visit the countries’ official websites or click here to check the travel advisories.

Is quarantine-free and test-free travel across the various countries possible for fully vaccinated travellers?

 

Please refer to country-specific travel advisories to understand their entry requirements for fully vaccinated travellers. Travellers are advised to refer to the countries’ official websites for the latest information. 

For Singapore Citizens and Permanent Residents, is a QR code required for the vaccination certificates?

 

Singapore Citizens and Permanent Residents can provide their vaccination status using the HealthHub or TraceTogether app.

Please note that in order to board a flight from Singapore to another country you must use Notarise to digitally authenticate and endorse vaccination certificates in order to facilitate verification by the relevant authorities.

When calculating the age of a child, what does “as of calendar year” mean?

 
We determine the age of a child by the year he/she was born, regardless of whether his/her birthday has passed. For example, when the exemptions are for “children aged 12 years and below”, only children born in or after 2010 will be exempted in 2022.

Does SIA offer Covid-19 insurance that may cover the local insurance requirement for unvaccinated short-term visitors?

 
The travel insurance offered by our insurance partners, AIG and Allianz meet the mandatory minimum S$30,000 insurance coverage requirement and will cover unvaccinated short-term visitors entering Singapore for Covid-19 related medical treatment and hospitalisation costs incurred whilst in Singapore.   
 
Learn more about the insurance benefits and view the terms and conditions for the various countries here.   
 
For alternate providers, please click here.  

Can I enter Singapore on the Reciprocal Green Lane (RGL)?

 
There is no change to the Reciprocal Green Lane arrangement for travellers from Mainland China and Brunei. Travellers travelling via the RGL should ensure they meet all necessary entry requirements. More information can be found here.

If I test positive for Covid-19 before my flight, will I be able to request a refund?

 
If you test positive for Covid-19, you will not be allowed to board any Singapore Airlines flight.

You may request for a refund for the unused portion of your ticket, with cancellation fees waived. The refund will be processed according to the original mode of payment. You may use the Assistance Request Form to submit your request.

For non-fully vaccinated travellers who recently recovered (i.e. within 14 to 90 days of their last infection), they will be exempted from the pre-departure test if they can provide the necessary documents, but will still be subjected to all other prevailing border measures.

Learn more here.

I have a European Union Digital Covid Certificate (EU DCC) for vaccination. Can I board the flight?

 
All travellers departing from any country may now present their vaccination certificate in English or translated to English with notarisation, issued by any country, in both digital and printed format. Children aged 12 years and below are exempted from the vaccination requirement. For more details on the vaccination requirements, please click here.

My vaccination certificate is not in English. Will it be accepted for travel into Singapore?

 
All vaccination certificates in English or translated to English with notarisation, regardless of place of issuance and whether digitally verifiable or not, will be accepted as proof of vaccination. Children aged 12 years and below are exempted from the vaccination requirement. For more details on the vaccination requirements, please click here.

Where can I take my pre-departure Covid-19 test in Singapore?

 
Travellers must make an appointment at an approved clinic or testing centre in Singapore. For greater convenience, you can make an appointment and check your test results online (available for selected clinics only).

What happens if I test positive for Covid-19 in Singapore before my flight?

 
Click here for more information on Singapore’s recovery protocol and travel insurance requirement.
 
Please note that all unvaccinated short-term visitors travelling to Singapore must purchase travel insurance with a minimum coverage of SGD30,000 for Covid-19 related medical treatments and hospitalisation costs, prior to their travel to Singapore. 

Customers who have recovered and wish to travel should check the travel advisory of their destination country to ensure they meet all entry requirements.

I tested positive for Covid-19 just before travelling to Singapore. When can I travel again?

 
Follow the Covid-19 recovery protocols and laws that are in place in your country of departure, if any.
 
For fully vaccinated travellers, you may travel again if you subsequently test negative at least 72 hrs after first testing positive, or if it has been at least 7 days if you continue to test positive. For Frequently Asked Questions on Covid-19 entry requirements for Singapore, visit here
.
 
For unvaccinated travellers who test positive for Covid-19  before their flight to Singapore, please adhere to the entry requirements here.
 

I am unable to find a Vaccinated Travel Lane (VTL) flight after 31 March 2022 on your website. Why is that so?

 
There are no longer specific designated VTL flights. Travellers may enter Singapore on any SIA or Scoot flight under the relaxed border measures. Those who are not fully vaccinated are required to test negative on a pre-departure test within 2 days before departing for Singapore. Non-fully vaccinated short-term visitors will also continue to be required to purchase Covid-19 travel insurance to cover the duration of their stay in Singapore. Customers must meet prevailing visa requirements, if applicable.   

Children aged 12 years and below are exempted from the vaccination requirements.

Flights cancelled by Singapore Airlines

Flight Cancellations

My flight was cancelled by Singapore Airlines. What are my options?

 
You may rebook your flight or seek refund. If you booked directly with us, use our Assistance Request Form to let us know your preferred option. For changes to travel dates only, you can do so using Manage Booking.

Why was I not informed that my flight was cancelled?

 
When a flight is cancelled, passengers should receive an SMS, WhatsApp, SingaporeAir mobile app push notification, or an email from sqflightinfo@flightinfo.singaporeair.com. If you have yet to update your contact details in Manage Booking, you may not receive the notification. As the notifications are sent out in batches, some passengers may receive the notification earlier than others.

If your booking includes a flight operated by a partner airline, you should also update your contact details with them.

How far in advance will I be notified if my flight is cancelled?

 
Flight cancellations can happen any time before departure. However, we strive to inform affected passengers as soon as possible.

If you have an upcoming flight, do update your contact details in Manage Booking to receive timely updates about schedule changes. You may also check the status of your flight to ensure that there are no changes.

My flight was cancelled, but I could not reach my travel agent. How can I get help?

 
If you are unable to contact your travel agent, you may reach out to your local Singapore Airlines reservations office.

Will I be compensated for hotel and transport costs incurred due to the cancellation?

 
We are sorry to hear about the inconvenience that resulted from the flight cancellation. If you wish to submit a claim for reimbursement, send us a message online with the relevant receipts. All claims are subject to approval, and will be reviewed on a case-by-case basis.

Alternatively, if you had purchased travel insurance, you may request for a flight disruption statement to submit a claim to your insurer.

Is "sqflightinfo@flightinfo.singaporeair.com" a legitimate email address?

 
Yes, this email address is used to notify our passengers about flight changes. Do note that it is an unmanned mailbox, so if you require further assistance, please send us a message online or contact your local Singapore Airlines office instead.

If my flight was cancelled and I received flight and bonus credits, must I use them immediately?

 
Customers do not need to immediately decide on an alternative travel date, flight or destination upon the cancellation of the original booking. The unused value of the ticket will be retained as flight credits for future use. All flight credits must be used by 31 December 2022.

If my flight was cancelled can I get a refund?

 
Yes, if your Singapore Airlines flight was cancelled, you can request for a refund using our Assistance Request Form if you no longer wish to travel regardless of your original travel date. ​

I redeemed an upgrade with miles, and my flight was cancelled by Singapore Airlines, will I get my miles refunded?

 
Yes. You may choose to either:

1. Request a refund of the miles used for your upgrade through KrisFlyer Membership Services but retain your original ticket value in the form of flight credits. If you have not utilised your ticket for any travel, you will be eligible for bonus flight credits between SGD75 and SGD200 on your pre-upgraded class of travel upon rebooking, should you choose this option.

2. Request a full refund of both your original ticket and miles used for your upgrade through KrisFlyer Membership Services. The miles utilised for your redemption upgrade will be returned to your account balance with miles extended where applicable, while the unused value of your ticket is refunded to your original mode of payment. 


Should you have already submitted a request through the Covid-19 Assistance Request form, or have a request processed for such tickets, please contact KrisFlyer Membership Services for the refund of miles used to redeem for flight upgrades.

 

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