Covid-19 Frequently Asked Questions
Travel to Singapore
Are Covid-19 tests and quarantine still required to enter Singapore?
Children aged 12 years and below (based on calendar year) are exempted from the vaccination and pre-departure test requirements.
All travellers are required to submit their SG Arrival Card before departing for Singapore.
More information on Singapore’s simplified entry requirements may be found here.
Do I need to be vaccinated or take a Covid-19 test if I am transiting through Singapore?
What are the approved vaccines I need to take in order to enter Singapore without a pre-departure test?
What measures are in place to ensure a safe journey with Singapore Airlines?
We have also attained a Diamond rating, which is the highest level obtainable, in the APEX Health Safety audit for global airlines, as well as the highest 5-Star rating in the Skytrax Covid-19 Airline Safety Audit.
Learn more about our #SIAcares initiatives here.
What documents do I require to enter Singapore?
In order to enter Singapore without a pre-departure test, fully vaccinated* travellers are required to provide a vaccination certificate, in English or translated to English with notarisation, regardless of place of issuance and whether digitally verifiable or not. Existing visa requirements will apply where applicable. Click here for more information.
All unvaccinated or partially vaccinated travellers aged 13 and above must present a negative pre-departure Covid-19 test result, taken within two days of departure to Singapore. Learn more here.
Children aged 12 years and below are exempted from the vaccination requirements.
To facilitate the immigration process, all travellers, including children of all ages, should submit their SG Arrival Card within three days before arrival in Singapore.
* For travellers who have recovered from a past Covid-19 infection, they are considered fully vaccinated if they had one dose of a vaccine of a type that is acceptable to the Singapore Government, administered at least 28 days after the date that the passenger first tested positive. Such a traveller must also present a recovery certificate or discharge memo to prove that he or she had recovered from Covid-19, unless he or she has a European Union Digital Covid Certificate (EU DCC) of vaccination, a National Health Service (NHS) Covid Pass or a Northern Ireland Covid Certificate.
How will I know if my flight requires a face mask?
Face masks are not required on board flights, except when travelling to or from destinations that require a face mask. An announcement will also be made at the gate before your Singapore Airlines flight to remind you if a face mask is required.
Do masks have to be worn at the airports?
Do I need to wear face masks at Singapore Changi Airport?
Can I continue wearing a face mask if I want to?
Which flights do the complimentary rebooking policy apply to?
Any date change must be made within a year of your ticket’s date of issue, and any cancellations will be subject to the ticket’s fare conditions.
I have recently recovered from Covid-19. However, I do not have a vaccination certificate. Am I allowed to board the flight?
A traveller who has recovered from Covid-19 is considered fully vaccinated if he or she has had one dose of a vaccine of a type that is acceptable to the Singapore Government, administered at least 28 days after the date that the passenger first tested positive for Covid-19. Such a passenger must also present a recovery certificate or discharge memo to prove that he or she had recovered from Covid-19, unless he or she has a European Union Digital Covid Certificate (EU DCC) of vaccination, a National Health Service (NHS) Covid Pass or a Northern Ireland Covid Certificate.
Children aged 12 years and below (based on calendar year) are able to travel to Singapore on any flight, and will not need to be quarantined upon arrival, regardless of vaccination status. This includes unaccompanied minors aged 12 and below.
What safe management measures are in place in Singapore and in other countries listed?
Is quarantine-free and test-free travel across the various countries possible for fully vaccinated travellers?
Please refer to country-specific travel advisories to understand their entry requirements for fully vaccinated travellers. Travellers are advised to refer to the countries’ official websites for the latest information.
For Singapore Citizens and Permanent Residents, is a QR code required for the vaccination certificates?
Singapore Citizens and Permanent Residents can provide their vaccination status using the HealthHub or TraceTogether app.
Please note that in order to board a flight from Singapore to another country you must use Notarise to digitally authenticate and endorse vaccination certificates in order to facilitate verification by the relevant authorities.
When calculating the age of a child, what does “as of calendar year” mean?
Does SIA offer Covid-19 insurance that may cover the local insurance requirement for unvaccinated short-term visitors?
Can I enter Singapore on the Reciprocal Green Lane (RGL)?
If I test positive for Covid-19 before my flight, will I be able to request a refund?
You may request for a refund for the unused portion of your ticket, with cancellation fees waived. The refund will be processed according to the original mode of payment. You may use the Assistance Request Form to submit your request.
For non-fully vaccinated travellers who recently recovered (i.e. within 14 to 90 days of their last infection), they will be exempted from the pre-departure test if they can provide the necessary documents, but will still be subjected to all other prevailing border measures.
Learn more here.
I have a European Union Digital Covid Certificate (EU DCC) for vaccination. Can I board the flight?
My vaccination certificate is not in English. Will it be accepted for travel into Singapore?
Where can I take my pre-departure Covid-19 test in Singapore?
What happens if I test positive for Covid-19 in Singapore before my flight?
Customers who have recovered and wish to travel should check the travel advisory of their destination country to ensure they meet all entry requirements.
I tested positive for Covid-19 just before travelling to Singapore. When can I travel again?
I am unable to find a Vaccinated Travel Lane (VTL) flight after 31 March 2022 on your website. Why is that so?
Children aged 12 years and below are exempted from the vaccination requirements.
Flights cancelled by Singapore Airlines
My flight was cancelled by Singapore Airlines. What are my options?
Why was I not informed that my flight was cancelled?
If your booking includes a flight operated by a partner airline, you should also update your contact details with them.
How far in advance will I be notified if my flight is cancelled?
If you have an upcoming flight, do update your contact details in Manage Booking to receive timely updates about schedule changes. You may also check the status of your flight to ensure that there are no changes.
My flight was cancelled, but I could not reach my travel agent. How can I get help?
Will I be compensated for hotel and transport costs incurred due to the cancellation?
Alternatively, if you had purchased travel insurance, you may request for a flight disruption statement to submit a claim to your insurer.
Is "firstname.lastname@example.org" a legitimate email address?
If my flight was cancelled and I received flight and bonus credits, must I use them immediately?
If my flight was cancelled can I get a refund?
I redeemed an upgrade with miles, and my flight was cancelled by Singapore Airlines, will I get my miles refunded?
1. Request a refund of the miles used for your upgrade through KrisFlyer Membership Services but retain your original ticket value in the form of flight credits. If you have not utilised your ticket for any travel, you will be eligible for bonus flight credits between SGD75 and SGD200 on your pre-upgraded class of travel upon rebooking, should you choose this option.
2. Request a full refund of both your original ticket and miles used for your upgrade through KrisFlyer Membership Services. The miles utilised for your redemption upgrade will be returned to your account balance with miles extended where applicable, while the unused value of your ticket is refunded to your original mode of payment.
Should you have already submitted a request through the Covid-19 Assistance Request form, or have a request processed for such tickets, please contact KrisFlyer Membership Services for the refund of miles used to redeem for flight upgrades.
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