Singapore Airlines

Covid-19 Frequently Asked Questions

↓ VTL: General

↓ VTL: Bookings

↓ VTL: Vaccination-Requirements

↓ VTL: Testing requirements

↓ VTL: Alternative options

↓ VTL: Cancellation

↓ ATB: Flights

↓ GWP: Using flight credits

↓ GWP: Eligibility

↓ GWP: Bonus Flight credits

↓ GWP: Refund

↓ Flight Cancelled by Singapore Airlines



Vaccinated Travel Lanes (VTLs)

VTL: General

Where can I get information on the Vaccinated Travel Lane (VTL)?

 
To read the full VTL requirements outlined by the Civil Aviation Authority of Singapore, click here.

For VTL flight schedules from Singapore Airlines, please find the:
  • Germany – Singapore flight schedules here.
  • Brunei – Singapore flight schedules here.

 

For further information on VTL eligibility:
  • Short-term visitors and long-term pass holders may learn more here.
  • Singapore citizens and Singapore permanent residents may learn more here.
  • Customers departing Brunei on a VTL may also find further information on exit requirements here.

Can children under the age of 12 travel on a Vaccinated Travel Lane (VTL) flight?

 
As regulations specify vaccination certificates are a pre-requisite for VTL flights, children under the age of 12 who are ineligible for vaccination are unfortunately not allowed to travel on a VTL flight.   

You may wish to consider travelling on a non-VTL flight. Please note that passengers on a non-VTL cannot use a Vaccinated Travel Pass (VTP) to enter Singapore.  All passengers are advised to check they meet the entry requirements for their entire travel itinerary. As regulations may change at short notice, do check the travel advisories issued by the local authorities before your trip.  

Can transit passengers board Vaccinated Travel Lane (VTL) flights?

 
No, transit passengers are not allowed to board VTL flights. In order to transit in Singapore, passengers will need to take a non-VTL designated flight.

What are the approved vaccines I need to take in order to board a Vaccinated Travel Lane (VTL) flight?

 
To board a VTL flight, you need to be fully vaccinated against Covid-19 with the Pfizer-BioNTech/Comirnaty, Moderna, or other World Health Organisation Emergency Use Listing vaccines, with the final dose completed at least 14 days prior to arrival in Singapore

Does Singapore Airlines operate Vaccinated Travel Lane (VTL) flights from Berlin?

 
No, we currently do not operate VTL flights from Berlin.

Is there an end date for scheduled Vaccinated Travel Lane (VTL) flights?

 
VTL flights are currently scheduled to operate from 7 September 2021 to 26 March 2022. This schedule is subject to regulatory changes from the Singapore Government.

How many miles does it cost to redeem for a Vaccinated Travel Lane (VTL) flight?

 
The number of miles remains the same as any other flight. To check the number of miles required, please use the miles calculator
 
You can also do a flight redemption search to check on the availability of award types for your preferred dates and cabin class.  

What measures are in place to ensure a safe journey with Singapore Airlines?

 
Singapore Airlines has in place comprehensive health and safety measures for all customers and staff. A combination of factors helps to mitigate the risks and safeguard the well-being of our customers and staff on board the aircraft.  
 
We have also attained a Diamond rating, which is the highest level obtainable, in the APEX Health Safety audit for global airlines, as well as the highest 5-Star rating in the Skytrax Covid-19 Airline Safety Audit. 
 
Learn more about the precautionary measures that we have implemented here.

What documentation do I need to board a Vaccinated Travel Lane (VTL) flight?

 
Short-term visitors and long-term pass holders will require a Vaccinated Travel Pass (VTP), which can be applied for from 1 September 2021 for entry into Singapore on or after 8 September 2021. Short-term visitors will be requested to upload their vaccination certifications for verification in order to apply for the pass. More details can be found here
 
Singapore citizens and permanent residents do not need to apply for a VTP, but will be required to show their vaccination status on the HealthHub or present proof of their vaccination at check-in before departure for Singapore. 
 
The proof of vaccination must be in form of an electronic or physical vaccination certificate in English, issued by the Singapore Government or the government of that VTL country. For the proof of vaccination issued by the German Government, please provide an electronic or physical copy of the European Union Digital COVID Certificate (EUDCC). Please note that the CovPass or the International Certificate of Vaccination or Prophylaxis (ICVP), also known as the Carte Jaune or Yellow Card, will not be accepted.
 
Passengers departing Brunei on a VTL flight may require further exit documentation please refer here for requirements.

Do masks still have to be worn on Vaccinated Travel Lane (VTL) flights?

 
Yes, all passengers must wear a face mask throughout the flight due to regulatory requirements. The mask may be removed when eating and drinking.  
 
Although a face mask is provided in the complimentary SIA Care Kit, which you may pick up before boarding, you may wish to bring along extras to ensure that you have sufficient supply throughout your journey.

Please note that all passengers, including children six years and above in the calendar year, must wear medical-grade masks, such as surgical, FFP2, or KN95/N95 masks, at all airports in Germany. Simple cloth coverings, scarfs, visors, and masks with an outlet valve are prohibited.

Based on Vaccinated Travel Lane (VTL) requirements to enter Singapore, how much time do I need before I book to travel?

 
All travellers who wish to travel on a VTL flight should factor in the time required to obtain the necessary vaccinations and documentations, such as visa, vaccination certifications, Vaccinated Travel Pass (VTP), and/or relevant government approvals to enter Singapore before they book their flights.
 
All travellers must ensure they have been fully vaccinated against Covid-19 with the Pfizer-BioNTech/Comirnaty, Moderna, or other World Health Organisation Emergency Use Listing vaccines, with the final dose completed at least 14 days prior to arrival in Singapore.

Short-term visitors and long-term pass holders will also need to apply for a Vaccinated Travel Pass (VTP) between 30 – 7 days prior to arriving in Singapore.

Learn more about documentation requirements for a VTL flight here.

Singapore citizens and Singapore permanent residents may learn more about their documentation requirements for a VTL flight here.

Customers flying from Brunei on a VTL will also need to consider the application process for exit permits. Further details are available here.

How long is a Vaccinated Travel Pass (VTP) valid for?

 
A VTP is valid for a single entry up to 6 calendar days from the intended day of entry into Singapore. You can apply for your VTP here. Further details can be found at here.

Do I need to apply for my visa before I apply for my Vaccinated Travel Pass (VTP)?

 
Where you require a visa to enter Singapore, you should always apply for your Vaccinated Travel Pass before you apply for your visa.

What type of accommodation is acceptable for self-isolation after my on-arrival test?

 
Travellers may secure their own accommodation in Singapore. However, they must ensure that they have an individual room with an attached bathroom at a residential or non-residential accommodation (i.e. hotel or serviced apartment) to self-isolate at as they wait for their on-arrival test result.  

Does the complimentary rebooking policy apply to Vaccinated Travel Lane (VTL) flights?

 
If your new or existing booking is a Singapore Airlines ticket issued between 5 March 2020 and 31 December 2021, you will be able to enjoy unlimited complimentary rebooking.

After 31 December 2021, you will be eligible for a one-time complimentary rebooking. Do note that additional charges may apply for fare differences.

Can I use my existing flight credits/bonus flight credits to book a Vaccinated Travel Lane (VTL) flight?

 
Yes, flight credits can be used to book a VTL flight. Before doing so, please ensure that you meet all VTL requirements.

Can I use my KrisFlyer miles to redeem for a Vaccinated Travel Lane (VTL) flight?

 
Yes, you may redeem your miles for award tickets on VTL flights, or mix miles and cash to pay for the flights.

Can I be waitlisted for a Vaccinated Travel Lane flight?

 
Yes, you may choose to be waitlisted on your preferred flight.

Does SIA offer Covid-19 insurance that may cover the local insurance requirement for short-term visitors?

 
Passengers departing Germany can purchase travel insurance with enhanced Covid-19 coverage, underwritten by our insurance partner, AIG.  
 
This enhanced Travel Guard plan meets the mandatory insurance requirement for short-term visitors entering Singapore on a Vaccinated Travel Lane (VTL), which requires passengers to secure insurance for Covid-19 related medical treatment and hospitalisation.   

Learn more about AIG insurance benefits here

Currently, this insurance is unavailable for customers departing from Brunei. For alternative providers, please click here.

I have had Covid-19 and am now recovered, but do not have a vaccine certification. Am I allowed on the Vaccinated Travel Lane (VTL) flight?

 
No, you may not board a VTL flight without a valid vaccine certification.   
 
You may wish to consider travelling on a non-VTL flight. Passengers on non-VTL cannot use a Vaccinated Travel Pass (VTP) to enter Singapore. All passengers are advised to check they meet the entry requirements for their entire travel itinerary. As regulations may change at short notice, do check the travel advisories issued by the local authorities before your trip.

Is the vaccination requirement only for short-term visitors to Singapore?

 
No, all travellers, including long-term pass holders, Singapore citizens, and Singapore permanent residents planning to travel on a Vaccinated Travel Lane (VTL) flight must be fully vaccinated and meet all VTL requirements.

To be considered fully vaccinated, customers must have received and completed the full regimen of the Pfizer-BioNTech/Comirnaty, Moderna, or other World Health Orgainsation Emergency Use Listing vaccines.

The final dose of your vaccination must be completed at least 14 days before your intended date of entry into Singapore.

Please also ensure that you carry proof of vaccination in the form of an electronic or physical vaccination certificate in English, issued by the Singapore Government or the government of the VTL country. For the proof of vaccination issued by the German Government, please provide an electronic or physical copy of the European Union Digital COVID Certificate (EUDCC). Please note that the CovPass or the International Certificate of Vaccination or Prophylaxis (ICVP), also known as the Carte Jaune or Yellow Card, will not be accepted.

Germany – Singapore VTL: What safe management measures are in place in Singapore and Germany?

 
Singapore is in the preparatory stage of transition to Endemic Covid-19. To learn more about the latest safe management measures, please visit the Ministry of Health’s Covid-19 website

Germany has lifted entry restrictions for Singapore citizens and permanent residents who have resided in Singapore for a least 6 months, and/or are fully vaccinated, where the final dose has been administered at least 14 days before the date of direct travel to Germany. They must not stay in an “area of variant of concern” during the last 10 days.  

Travellers meeting the criteria are not required to undergo quarantine upon arrival in Germany.  

For information about Germany’s safe management measures, please click here.

Germany – Singapore VTL: What is the difference in requirements when flying on a Vaccinated Travel Lane (VTL) flight vs a non-VTL flight into Singapore?

 
Eligible VTL travellers can travel to Singapore from Germany for any purpose, including leisure, and do not have to undergo quarantine measures. Non-VTL travellers will be subject to quarantine measures/Stay-Home Notice in Singapore.  
 
Other key differences include: 
 
Eligibility 
 
VTL flights are only eligible to fully vaccinated travellers who have stayed in Singapore and/or Germany for at least 21 consecutive days before flight departure for Singapore. 
 
Short-term visitors and long-term pass holders must apply for a valid Vaccinated Travel Pass (VTP) if they wish to board a VTL flight to enter Singapore. Singapore permanent residents must have a valid re-entry permit to enter Singapore.
 
In addition, travellers must:
  • Be fully vaccinated against Covid-19 with the Pfizer-BioNTech/Comirnaty, Moderna, or other World Health Organisation Emergency Use Listing vaccines, with the final dose completed at least 14 days prior to arrival in Singapore.
  • Provide proof of vaccination in the form of an electronic or physical vaccination certificate from the Singapore Government, or an electronic or physical copy of the European Union Digital COVID Certificate (EUDCC) issued by the German Government. This certificate must be in English. Please note that the CovPass or the International Certificate of Vaccination or Prophylaxis (ICVP), also known as the Carte Jaune or Yellow Card, will not be accepted.
  • Take a pre-departure Covid-19 Polymerase Chain Reaction (PCR) test within 48 hours before flight departure, an on-arrival PCR test at Singapore Changi Airport, as well as up to two post-arrival PCR tests in Singapore.
  • Fly only on dedicated VTL flights.
  • Customers planning to transit through Singapore, and/or those without a valid vaccine certificate or a partially vaccinated status cannot board a VTL flight.

 

Non-VTL flights into Singapore are eligible for customers that meet the current Singapore regulatory requirements. 

As long as these requirements are met, transit and/or unvaccinated/partially vaccinated customers may book these flights. As regulations may change at short notice, customers are advised to check the latest travel advisories issued by the relevant local authorities before their trip.

 

For entry requirements into Singapore, please click here.
 
For entry requirements into Germany, please click here.

 

 

Pre-departure Covid-19 Polymerase Chain Reaction (PCR) test timing 
 
Customers on a VTL or non-VTL flight will be required to take a pre-departure Covid-19 PCR test within 48 hours to the scheduled flight departure day to Singapore.
 

 

Post-arrival 

 

All travellers entering Singapore are required to take an on-arrival test. However: 
  • All VTL travellers,  including Singapore citizens and permanent residents, only need to self-isolate until they receive their negative test results. They will then be allowed to roam freely, and will need to take further Covid-19 PCR tests if they plan to stay in Singapore for 3 or more days. These tests must be taken at a designated clinic no later than 3pm on Day 3 and Day 7 after arrival.   
  • Non-VTL customers are required to serve a Stay Home Notice/quarantine at their residence or a designated facility. At the end of the SHN period, they will be required to take a Covid-19 PCR test. 

 

Please refer to the latest VTL and non-VTL entry requirements to Singapore prior to booking. 
 
 

Germany – Singapore VTL: Is the Germany-Singapore Vaccinated Travel Lane (VTL) only available for one-way travel?

 
While customers can book return tickets between Singapore and Germany, VTL flights only operate from Germany to Singapore. 
 
All VTL and non-VTL customers entering Germany must meet the entry requirements for their travel itinerary. As regulations may change at short notice, customers are advised to check the latest travel advisories  issued by the relevant local authorities before their trip. 
 
For entry requirements into Germany, please click here.
 
For entry requirements into Singapore, please click here.

Germany – Singapore VTL: I understand there is a Phuket Sandbox which is also quarantine-free. Can I use the Vaccinated Travel Lane (VTL) to get to Phuket from Germany?

 
Customers who meet the VTL requirements and wish to visit Singapore for a few days prior to their flight to Phuket, may use the VTL and enjoy quarantine-free travel in Singapore and Phuket. However, they can only transit through Singapore to return to Germany.

Brunei – Singapore VTL: What is the difference between a Reciprocal Green Lane (RGL) and a Vaccinated Travel Lane (VTL) to Singapore?

 
Travel intent: 
VTL customers can travel to Singapore from Brunei without a specific itinerary submitted ahead of arrival.
 
RGL customers are only allowed to enter Singapore for essential business and official travel reasons, and must be sponsored for entry and have a specific itinerary. 
 
Please note that travelling out of Brunei is still restricted to essential travel as per Brunei PMO guidelines.
 
Travel requirements: 
Regardless of travel type, an exit application may be requested by the Brunei PMO. Customers are advised to consult this website prior to travel. 
 
VTL customers can only fly on VTL flights. They must be fully vaccinated against Covid-19 with the Pfizer-BioNTech/Comirnaty, Moderna, or other World Health Organisation Emergency Use Listing vaccines, with the final dose completed at least 14 days prior to arrival in Singapore. They must also provide proof of vaccination in the form of an electronic or physical vaccination certificate in English, issued by the Singapore or Brunei government. All short-term visitors and long-term pass holders planning to travel on the VTL will need to apply for a Vaccinated Travel Pass (VTP) here.
 
RGL customers are recommended to fly on a non-VTL flight. If they fly on a VTL flight, they will be required to undertake all VTL requirements. Only companies or government agencies in Singapore can sponsor a SafeTravel Pass under the RGL. Sponsored travellers must be a resident of Brunei and hold a valid passport. RGLs are for single-entry, short-term essential travel for business or official purposes. An itinerary of up to 14 days in Singapore must be submitted by sponsors prior to departure. Businesses may apply for this pass here
 
Long-term pass holders and short-term visitors on non-VTL flights may also travel to Singapore if they are holding an Approval Letter of Entry and/or In-principle approval letter from relevant ministries of Singapore.
 
Other insurance and entry requirements may apply. Please check the links below for further information.  
 
Customers planning to transit through Singapore are not eligible for either pass and cannot board VTL flights.  
 
Test requirements:  
VTL customers are required to take a pre-departure Covid-19 Polymerase Chain Reaction (PCR) test within 48 hours before flight departure, an on-arrival PCR test at Singapore Changi Airport, as well as up to two post-arrival PCR tests in Singapore. 
 
RGL customers leaving Brunei for Singapore are required to take a pre-departure Covid-19 Polymerase Chain Reaction (PCR) test within 48 hours before flight departure, and an on-arrival PCR test at Singapore Changi Airport. This does not apply to returning RGL passengers who flew from Singapore to Brunei and are flying back to Singapore again. 
 
Customers returning on an RGL to Brunei are not required to take a pre-departure Covid-19 PCR test. However, having a negative Covid-19 PCR certificate taken within 72 hrs from the flight departure may reduce the length of self-isolation upon arrival.  
 
All other customers on non-VTL flights entering Singapore are required to take a pre-departure Covid-19 test 48 hours before departure, an on-arrival PCR test at Changi Airport, and a further PCR test after serving the SHN/quarantine notice (see below).  
 
Quarantine
VTL customers are exempt from quarantine/SHN in Singapore, but will need to serve quarantine upon return to Brunei.  
 
RGL are exempt from quarantine/SHN in Singapore and are also exempt from quarantine upon return to Brunei.  
 
All other customers on non-VTL flights entering Singapore with a travel history to Brunei within the last 21 days before departure for Singapore, will be subject to a 7-day SHN at their place of residence, and a COVID-19 PCR test before the end of the SHN period. 
 
As travel advisories change frequently, we recommend passengers review information provided by the ICA prior to travel: 
 
VTL requirements are available here
 
RGL requirements are available here.  
 
General entry to Singapore available here

VTL: Bookings

Where can I find the Germany and Brunei designated Vaccinated Travel Lane (VTL) flight schedules?

 
You will find our VTL flight schedule for Frankfurt and Munich here, and for Brunei here

Please note that in order to board the flight, you need to meet all VTL requirements.

If I have a flight booking, but I tested positive for Covid-19 for the pre-departure Covid-19 PCR test. Will I be able to get a refund?

 
If you test positive for Covid-19, you will not be allowed to board any Singapore Airlines flight.

You may request for a refund for the unused portion of your ticket, with cancellation fees waived. The refund will be processed according to the original mode of payment. You may use the Assistance Request Form to submit your request.

Your VTL flight schedule ends on a specific date, but I have a flight booking on Singapore Airlines after this. Will the flight be a Vaccinated Travel Lane (VTL) flight?

 
VTL flights are subject to regulatory approvals from the Singapore Government. Our flight schedules will be updated once approvals are granted.

Germany – Singapore VTL: I will be flying from Munich to Frankfurt and then to Singapore. Am I eligible to board a Vaccinated Travel Lane (VTL) flight?

 
Yes, there are no restrictions on domestic flights taken within Germany to board your VTL flight. However, please note that you must meet all VTL requirements to board the flight which includes the need to have stayed in either Germany and/or Singapore for the last 21 days. .

Travellers should check the latest updates on the VTL on the Singapore Safe Travel website prior to travel.

Germany – Singapore VTL: I have an existing booking for a flight between Germany and Singapore, can I transfer to a Vaccinated Travel Lane (VTL) flight?

 
All customers with an existing flight from Germany to Singapore prior to 20 August will be notified if their existing booking from Frankfurt and/or Munich to Singapore has been designated a VTL flight. 

In order to board the flight, you must meet all VTL requirements.

If you do not meet the VTL requirements, you will be reaccommodated to one of our non-VTL flights and must meet the entry requirements for your travel itinerary.

As regulations may change at short notice, please check the travel advisories provided by the local authorities.

Brunei – Singapore VTL: I have an existing booking and it is not a Vaccinated Travel Lane (VTL) flight, can I transfer to a VTL flight?

 
Singapore Airlines has introduced a new flight, SQ143 to operate as a VTL flight between Brunei and Singapore. All customers with existing bookings prior to 20 August will be scheduled to fly on SQ147, a non-VTL flight. 
 
Customers on these flights may transfer to a VTL flight if they are eligible to do so. 
 
Customers holding an approved SafeTravel Pass for the Reciprocal Green Lane (RGL) may wish to remain on the non-VTL flight due to the additional requirements required to travel on a VTL flight. 

Brunei – Singapore VTL: When will Vaccinated Travel Lane (VTL) flights begin flying from Brunei?

 
Singapore Airlines will operate Vaccinated Travel Lane (VTL) flights from Brunei starting 15 September 2021.

Brunei – Singapore VTL: I plan to travel on a Reciprocal Green Lane (RGL) between Singapore and Brunei. Should I take the Vaccinated Travel Lane (VTL) flight?

 
If you are travelling via RGL, we advise that you fly on non-VTL flights from Brunei to Singapore so that you will not be subjected to additional VTL requirements. 
 
To view the VTL requirements, please click here.  
 
To view the RGL requirements, please click here

VTL: Vaccination requirements

Must all passengers be vaccinated in order to board a Vaccinated Travel Lane (VTL) flight? How far in advance should I get vaccinated before travelling on a VTL flight?

 
Yes, all travellers on the VTL flight must be fully vaccinated and hold a valid vaccination certificate.   

To be considered fully vaccinated, passengers must have received and completed the full regimen of the Pfizer-BioNTech/Comirnaty, Moderna, or other World Health Organisation Emergency Use Listing vaccines, with the final dose completed at least 14 days before their intended date of entry into Singapore. 

Passengers must also present proof of vaccination in the form of an electronic or physical vaccination certificate in English, issued by the Singapore Government or the Government of that VTL country. For the proof of vaccination issued by the German Government, please provide an electronic or physical copy of the European Union Digital COVID Certificate (EUDCC). Please note that the CovPass or the International Certificate of Vaccination or Prophylaxis (ICVP), also known as the Carte Jaune or Yellow Card, will not be accepted.

My vaccination certificate is not in English. Will it be accepted as a valid certificate?

 
When entering Singapore on a Vaccinated Travel Lane (VTL) flight, your vaccination certificate needs to have the following information in English: 
  • You received and completed the full regimen of the Pfizer-BioNTech/Comirnaty, Moderna, or other World Health Organisation Emergency Use Listing vaccines.
  • The vaccination certificate was issued by the Singapore Government, or the Government of the VTL country. For the proof of vaccination issued by the German Government, please provide an electronic or physical copy of the European Union Digital COVID Certificate (EUDCC). Please note that the CovPass or the International Certificate of Vaccination or Prophylaxis (ICVP), also known as the Carte Jaune or Yellow Card, will not be accepted.
  • The final vaccine dose was administered at least 14 days before your intended date of entry into Singapore.

 

The Covid-19 pre-departure test certificate provided at check-in must also be in English.  
 
When entering Germany, only certain vaccination certificates in specific languages will be accepted. For more information, please click here.

 

There is currently no vaccination certificate requirement when entering Brunei. However, other entry restrictions apply.

VTL: Testing requirements

How many Covid-19 PCR tests are required for the Vaccinated Travel Lane (VTL) flight to Singapore?

 
While all travellers on the VTL flight must be fully vaccinated, there are still up to four Covid-19 PCR tests required when you opt to fly on a VTL flight to Singapore.  

Pre-departure: Taken within 48 hours prior to the scheduled flight departure. You must obtain a negative test result in English. Travellers should contact and take their test at an internationally accredited or recognised laboratory, clinic, or medical facility. The full list can be found here.   
 
On-arrival: Taken upon arrival at Singapore Changi Airport. Travellers should register and make payment for their on-arrival test prior to departing for Singapore via the Safe Travel concierge.
 
Post-arrival: Required if you plan to be in Singapore after 3pm on Day 3 and Day 7 post-arrival. Travellers may make an appointment booking for their Day 3 and Day 7 PCR test with any of the designated clinics by using their unique link, which will be emailed to them upon their arrival in Singapore. Pre-departure and on-arrival tests are required for all passengers on the VTL flight. Only passengers who have flights departing Singapore before 3pm on the third day of travel in Singapore will be exempted from the post-arrival Covid-19 PCR test.

Where can I take my pre-departure Covid-19 test in Germany and Brunei?

 
You can find a list of clinics and hospitals that administer the Covid-19 PCR test in Germany here, and in Brunei here

If you are travelling to Singapore on a Vaccinated Travel Lane (VTL) flight, please ensure your test is taken within 48 hours of the flight’s scheduled departure.

If you are travelling on a non-VTL flight, a pre-departure test will not be necessary if you have spent the last 21 days in Germany. Other country exemptions may also apply.

Where can I take my pre-departure Covid-19 test in Singapore?

 
VTL travellers must make an appointment at an approved clinic or testing centre in Singapore. For greater convenience, you can make appointment and check your test results online (available for selected clinics only). 

You may also wish to check if your Day 3 or Day 7 PCR test meets the requirements for your onward journey’s pre-departure test requirement.

How long do I have to wait until the On-Arrival Test (OAT) result is out?

 
The OAT test result should be out within 24 hours from the time it was taken. Customers must remain self-isolated until their on-arrival test result is confirmed to be negative.  
 
Customers will receive a message from the Safe Travel Office in Singapore confirming their results. Upon notification of a negative result, they will be free to go about their activities in Singapore.

Can my family members self-isolate with me as I await my on-arrival test results?

 
Travellers must isolate alone, unless their household members who are vaccinated have the same travel history, arrival date, and self-isolation requirement.

Where can I take my Day 3 and Day 7 post-arrival tests in Singapore?

 
All Vaccinated Travel Lane (VTL) travellers, including Singapore Citizens and Permanent Residents, will be required to take further Covid-19 PCR tests if they plan to stay in Singapore for 3 or more days. 

Travellers may make an appointment booking for their Day 3 and Day 7 PCR test with any of the designated clinics by using their unique link, which will be emailed to them upon their arrival in Singapore.

How much will the tests cost, and do I need to pre-pay for all the tests?

 
The on-arrival test will cost SGD160 (before GST) and each post-arrival test will cost SGD88 (before GST). 
 
Pre-payment for an on-arrival test is required for all Vaccinated Travel Lane (VTL) and non-VTL customers, and is done via the Safe Travel Concierge.
 
For VTL customers who are short-term visitors or long-term pass holders, pre-payment for post-arrival tests is part of the application for a Vaccinated Travel Pass (VTP). Singapore citizens and permanent residents are expected to pay when they visit the clinic for test administration. 

What happens if my flight is cancelled? Can I get a refund on my test pre-payment?

 
As testing processes and policies are managed by the Singapore Government, refunds may be considered on a case-by-case basis by the Immigration and Checkpoints Authority. Learn more here.

How is the duration of the pre-departure Covid-19 PCR test validity determined? Will my test still be valid if I change my flight date?

 
The pre-departure Covid-19 Polymerase Chain Reaction (PCR) test is valid for 48 hours prior to the scheduled departure day of the flight..

For example, if the flight is scheduled to depart on 15 October 2021, the COVID-19 PCR test must be taken no earlier than 13 October 2021.

If your flight date has changed, please ensure your pre-departure Covid-19 PCR test is taken within 48 hours of your revised flight date and time.

How do I work out when my Day 3 and Day 7 post-arrival tests will be required?

 
The authorities will send you a reminder when you are required to take this test.

My next flight is within 3 days of my arrival in Singapore. Do I still need to take the Day 3 post-arrival test?

 
You will only need to take your Day 3 post-arrival test if your flight departs on or after 3pm on your third day in Singapore.

Do I still need to take the post-departure test prior to 3pm if my flight departs Singapore just after 3pm?

 
Yes, you will need to take your post-arrival test if your flight departs on or after 3pm on your third or seventh day in Singapore.

What should I do if my schedule changes, and I have to leave Singapore before post-arrival tests on Day 3 or Day 7?

 
You are not required to do the scheduled PCR test if you have departed the country before 3pm on those days. A refund will be issued by the authorities.

What happens if I test positive for Covid-19 upon arrival in Singapore or before my return flight?

 
If you test positive for Covid-19, you will be sent to a government hospital for treatment.

Please note that all short-term visitors travelling to Singapore must purchase travel insurance with a minimum coverage of S$30,000 for Covid-19 related medical treatments and hospitalisation costs, prior to their travel to Singapore. 

A list of providers is available here.

VTL: Alternative options

If some members of my travelling party are not eligible for the Vaccinated Travel Lane (VTL) flight, can exceptions be made for us to travel together?

 
Due to regulatory requirements, all travellers must meet the requirements for VTL travel.  

Passengers on non-VTL flights must ensure they meet all the entry requirements for their travel itinerary. As regulations may change at short notice, please check the travel advisories provided by the local authorities.

Germany – Singapore VTL: Non-vaccinated travellers and transit passengers will not be eligible for Vaccinated Travel Lane (VTL) flights due to regulatory requirements. What options are available for them?

 
Non-vaccinated travellers and transit passengers with current bookings departing from Germany to Singapore will be notified and may be reaccommodated onto our non-VTL flights, SQ25 from Frankfurt and SQ327 from Munich. 
 
Please note that passengers travelling on non-VTL flights must meet the entry requirements for their travel itinerary. As regulations may change at short notice, customers are advised to check the latest travel advisories provided by the local authorities.

VTL: Cancellation

Is there a possibility that the Vaccinated Travel Lane (VTL) arrangement may be suspended?

 
The VTL arrangement may be suspended by the Singapore Government if the domestic Covid-19 situation deteriorates at the country of origin of the VTL. Singapore Airlines will adhere to the guidance of the regulators in this situation, and customers will be informed of any changes.

Where customers' flights are cancelled or reverted to a non-VTL flight, affected passengers will be eligible for a refund of their tickets. This includes a waiver of cancellation fees. A refund will be accorded to the passengers’ original form of payment for unutilised portion(s) of their tickets (including non-refundable tickets).

What are my options if my Vaccinated Travel Lane (VTL) flight is cancelled?

 
If your VTL flight is cancelled by the Singapore Government, you will be able to rebook or get a refund for the unused portion of your ticket. Any refunds will be processed according to the original mode of payment. 
 
Those who booked directly with Singapore Airlines may use our Assistance Request form to submit their request. 
 
For all other bookings, please contact your travel agent or purchasing airline for assistance. Do note your travel agent may charge fees, depending on the terms and conditions of your booking with the agency.

Singapore - Hong Kong Air Travel Bubble (ATB)

ATB: Flights

The Singapore-Hong Kong Air Travel Bubble has been deferred, what will happen to my flight?​

 
Customers booked on ATB flights and affected by the deferment will be notified about the changes to their bookings. Those who no longer wish to travel, may request for a refund of the unutilised portion(s) of their tickets, with cancellation fees waived. The refund will be processed according to the original mode of payment. Customers who booked directly with Singapore Airlines, may use our Assistance Request Form to request for the refund. ​

Customers who are covered under our complimentary rebooking policy, may also opt to rebook via Manage Booking with change fees waived. ​

For those who booked via a travel agent, please contact them directly for assistance.




Global Travel Waiver Policy (GWP)

GWP: Using flight credits

What are flight credits?

 
Singapore Airlines has introduced flight credits to give customers a peace of mind during these uncertain times and greater flexibility in their booking options in the future.​

Customers with tickets that are covered under our travel waiver policy can cancel their existing flight bookings using our Assistance Request Form and retain the full value of the unused fare and taxes portion of their tickets as flight credits. Once they have decided on their new travel plans, customers may use the flight credits to book their new flight itineraries, which must be completed by 30 June 2022.

What are bonus flight credits?

 

Bonus flight credits are awarded to customers with tickets that are covered under our travel waiver policy who  choose to retain their tickets as flight credits. This is our way of thanking them for their support during this challenging period. Customers will receive bonus flight credits based on the cabin class that they were originally booked on.​

This applies to tickets purchased either directly from Singapore Airlines or via travel agents, except where tickets were purchased with KrisFlyer miles or HighFlyer points, on a child or infant fare, or where tickets are partially flown.​

If my tickets were purchased though a travel agent, am I eligible for the bonus flight credits option and the refund option?

 
Yes, this policy also applies to tickets purchased through our travel agents, subject to our terms and conditions. Do note that travel agents may charge fees, depending on the terms and conditions of your booking with the agency.

Travel agents who require assistance or have queries on the waiver policy may contact their local Singapore Airlines sales office directly. Customers who are unable to contact their travel agents may reach out to their local reservation offices.

If my tickets were purchased through a travel agent, must I rebook with the same agent?

 

For tickets purchased through a travel agency, please contact your agent for assistance to cancel your existing bookings and retain the unused value of your tickets as flight credits.

Once you are ready to travel, simply contact the same travel agent who will be able to assist you by using the flight credits to offset your new flight itinerary. You will also receive bonus flight credits if your ticket is eligible.

Any rebooking fees payable to Singapore Airlines will be waived. Do note that travel agents may charge fees, depending on the terms and conditions of your booking with the agency.

When will my flight credits expire?

 

All flight credits must be utilised, and the new travel itinerary must be completed by 30 June 2022.

Can I extend my travel beyond 30 June 2022?

 

No. Flight credits can only be used for travel up to 30 June 2022, unless otherwise extended by Singapore Airlines.

If the Covid-19 situation persists, will SIA consider extending the validity of the flight credits?

 

We will continue to review and update our travel waiver policy.

Where can I get the latest information on flight schedules ?

 

Visit our flight schedules page to search for flights.

GWP: Eligibility

How do I know if my ticket is eligible for flight credits?

 

Customers holding tickets issued on or before 15 March 2020 and had originally planned their travels up to 31 March 2021 are eligible. The value of the unused portion of these tickets will be retained as flight credits, which can be used to book new itineraries for travel up till 30 June 2022.


This applies to all tickets purchased either directly from Singapore Airlines or via travel agents, except where tickets were purchased with KrisFlyer miles or HighFlyer points, on a child or infant fare, or where tickets are partially flown. For tickets purchased directly with Singapore Airlines, you may use our Assistance Request Form to submit your request. Customers who booked their tickets via travel agents should contact them directly for assistance.

My ticket was purchased with KrisFlyer miles. What can I do?

 

Award tickets redeemed with KrisFlyer miles, as well as tickets purchased with “Mix KrisFlyer Miles and Cash”, are not eligible for flight credits or bonus flight credits. You may request for a full refund of your tickets, with waiver of miles redeposit fees and cancellation fees.

My ticket was purchased with HighFlyer points. What can I do?

 

Tickets purchased with “Mix Points with Cash” under the HighFlyer programme are not eligible for flight credits or bonus flight credits. You may request a full refund of your tickets, with waiver of cancellation fees.

My child’s ticket was purchased with a child / infant discount. What can I do?

 

You can choose to retain the unused value of the ticket as flight credits and use it for future trips. However, the bonus flight credits will not be applicable for these tickets.

I have flown partially on my ticket. What can I do?

 
If your ticket is covered under our travel waiver policy and you no longer wish to fly, you can opt for a full refund of the unused portion of your ticket with waiver of cancellation fees. ​

If you still wish to travel on the unused sectors of your ticket at a later date, you may choose to convert the unused portion of your ticket to flight credits for future bookings. Please note that bonus flight credits will not be applicable for partially flown tickets.

I purchased a ticket with “Complimentary Rebooking” after 15 March 2020. Am I eligible for bonus flight credits?

 

Tickets purchased after 15 March 2020 are not eligible for flight credits or bonus flight credits. Any change or cancellation will be subject to the ticket’s fare conditions.

Tickets purchased under the “Complimentary Rebooking” option will continue to enjoy complimentary rebooking. Top-up fees may still apply for fare differences in the new itinerary.

Are bookings on Scoot eligible for bonus flight credits?

 

Tickets purchased via Singapore Airlines for travel on Scoot are eligible for flight credits if they meet all conditions of the travel waiver policy. The full unused value of the ticket can be retained as flight credits. In addition, subject to the terms and conditions of this Policy, such tickets shall also be eligible for bonus flight credits.​

This travel waiver policy does not, however, apply to tickets purchased directly with Scoot.

My original ticket is a codeshare flight. Is my ticket eligible for bonus flight credits?

 
Yes, if your codeshare flight was booked via Singapore Airlines and your ticket meets all conditions of the travel waiver policy.

If I opt for the bonus flight credits option, what will happen to my ancillary charges such as additional baggage allowance and seat selection fees?

 

Additional baggage and seat selection fees will be refunded. Our team will be prioritising the processing of refunds based on earliest scheduled departure dates. For example, departures scheduled for March 2020 will be processed first, followed by departures in April 2020.

How would I know if these ancillary charges have been refunded to me?

 
We seek your understanding that the processing time for ancillaries will vary depending on the type of refunds.

Stand-alone refunds of ancillaries will have a shorter processing time.

Processing time for the refunds of tickets, including those with any ancillaries associated with the booking, will take longer. Any ancillaries will be refunded at the same time as the ticket.

If you booked directly with Singapore Airlines, you will receive an email notification once your refund request has been processed. It will may then take up to 6 weeks for the amount to be credited back to your original mode of payment, subject to your bank’s processing time.

If you booked via a travel agency, please contact them directly to find out the status of your refund.

GWP: Bonus Flight credits

How do I find out the value of my flight credits or how much my ticket is worth?

 

If you have not completed any sectors in your booking, you may check the amount of flight credits you have by visiting Manage Booking . Tick the “Check flight credit balance” box and enter your booking reference and family name to view your available credits.

 

If you have purchased any add ons with your ticket or hold a partially used ticket, please submit your enquiry using the “Other Covid-19 related assistance” option on our Assistance Request Form.

How do I find out the value of my bonus flight credits?

 

Bonus flight credits are awarded based on the original cabin class booked. If more than one class of travel is booked, the higher cabin class bonus will apply.

Bonus flight credits are applied as follows:

Economy: SGD 75

Premium Economy: SGD 100

Business: SGD 200

Suites / First: SGD 500

Your applicable bonus flight credits will be awarded at the point of rebooking, and will be used to offset the cost of your rebooked itinerary.

I booked my trip with several other travel companions. How are flight credits and bonus flight credits allocated among us?

 

When a booking is made for multiple customers, each customer receives a ticket in his or her name.

Under this policy, flight credits equivalent to the full unused fare and taxes of each ticket will be allocated to the customer whose name is on the ticket. The customer can then choose between bonus flight credits or opt for a refund. Only customers who select the bonus flight credits option will be awarded the bonus credits.

How can I use my flight credits and bonus flight credits?

 

Once you are ready to book your new travel, you can use your flight credits and bonus flight credits to offset the cost of your rebooked itinerary. You can choose to book itineraries for your preferred destination on your preferred cabin class and on any travel date as long as the trip is completed by 30 June 2022. If the cost of the new itinerary exceeds the total value of your flight credits, a top-up will be required. If the cost is lower, any remaining flight credits can be used for a second trip.​

When you’re ready to rebook, submit a request via our Assistance Request Form and choose the “Change or rebook your flight” option. All rebooking fees will be waived.​

 

Can my flight credits be split and used to purchase multiple bookings?

 

No. Flight credits may not be split to purchase multiple bookings. The credits must first be used to completely offset the purchase of one booking, before any remaining credits can be used to offset the purchase of a second booking.

Why is the offset of my flight credits capped at two ticket purchases? What if I have leftover flight credits after purchasing two tickets?

 

We regret that any remaining flight credits will be forfeited. Please contact us if you need more assistance.

If I booked more than one trip using my flight credits, can I book the second trip after 30 June 2022?

 

No, all flight credits must be used for rebooked travel completing on or before 30 June 2022.

Can I use my flight credits and bonus flight credits to book a codeshare flight?

 

Yes, flight credits and bonus flight credits can be used to book a codeshare flight if the rebooked travel is made via Singapore Airlines, and is subject to fare conditions.

How can the flight credits of a partially used ticket be redeemed?

 

Flight credits from a partially used ticket can be used to book a new itinerary. Any rebooking fees will be waived.

In addition, any remaining flight credits can be used for a second trip.

Can I use flight credits and bonus flight credits for a Scoot or Star Alliance flight?

 

Flight credits can be used to book Scoot or Star Alliance flights if the new booking is made via Singapore Airlines, subject to fare conditions.

Can I use flight credits and bonus flight credits on promotional campaigns such as the Two-To-Go?

 
Yes. During rebooking, we will be able to offer you prevailing fares, which include promotional fares. Seat availability and fare conditions will still apply.

Can I use flight credits to book a Singapore Airlines Holiday package?

 
Flight credits cannot be used to book a Singapore Airlines Holiday package.

Can flight credits and bonus flight credits be converted into KrisFlyer miles?

 

No, the credits cannot be converted into KrisFlyer miles. However, your rebooked travel will be eligible for the accrual of KrisFlyer miles upon the completion of travel, subject to fare conditions.

Can I use flight credits for a redemption class upgrade?

 
No, only KrisFlyer miles can be used for a redemption class upgrade. However, you can use your credits to rebook your itinerary on your preferred cabin class. A fare top-up may apply if your flight credits are insufficient to offset the cost of your new itinerary.

Can I cash in my bonus flight credits?

 
Bonus flight credits may not be converted into cash.

Can I make changes to a new itinerary that I booked using flight credits?

 
Changes are permitted, subject to the fare conditions of your new itinerary.

If I rebooked a new itinerary with the flight credits, can I cancel it and get a refund?

 

Please check the fare conditions of your new itinerary for refund eligibility. If eligible, please contact your local Singapore Airlines office for your refund.

If I opt for bonus flight credits, can I choose to switch to the refund option later?

 

Customers who have received their bonus flight credits cannot opt for a refund.

If I had already rebooked my travel to after 31 March 2021, can I still convert into flight credits and receive the bonus credits or get a refund?

 
No, this policy is effective for passengers who are holding existing tickets under this Policy.

If I have converted my ticket into an open ticket under the previous travel waiver policy, is my ticket eligible for the new flight credits bonus?

 
Yes, customers whose tickets are covered under our travel waiver policy and had already converted tickets into an open ticket will automatically be eligible for flight credits, as long as the open ticket has not been used to rebook a future trip. ​

In addition, subject to the terms and conditions of this Policy, you will also be eligible for bonus flight credits.​

GWP: Refund

How do I know if I qualify for a refund?

 
All customers covered under our global travel waiver policy are eligible for a refund. Please view our terms and conditions here. For all other customers, please check the terms and conditions of your ticket to see if you are eligible.

Based on the fare conditions of my ticket, my ticket is non-refundable. Can I still request a refund?

 

Yes, as long as your ticket meets the eligibility criteria of this travel waiver policy. Details of the terms and conditions can be found here.

Will I be charged a cancellation fee if I request for a refund?

 
If your ticket is covered by our global travel waiver policy, cancellation fees will be waived. Details of the terms and conditions may be found here. If you are eligible for the waiver, please submit your cancellation request through our Covid-19 Assistance Request Form. Cancellations made through Manage Booking will be based on the original fare conditions and may incur cancellation charges.

How would I know if my refund request is successful?

 
As our offices around the world have been affected by government-imposed lockdowns, we ask for your patience as it may take longer than usual to process refunds.

Upon the submission of your refund request, you will receive an acknowledgement which will be sent to the registered email provided in the online assistance request form. Once your refund request has been processed, you will receive an email notification. It may then take up to 6 weeks for the amount to be credited back to your original mode of payment, subject to your bank’s processing time.

If you booked via a travel agency, please contact them directly to find out the status of your refund.

How long will it take for me to get my refund?

 
As our offices around the world have been affected by government-imposed lockdowns, we seek your patience as it may take longer than usual for us to process the refunds.

The time it takes to receive your refund will also vary depending on the type of refund. For example, refunds for partially flown tickets and those with ancillaries such as seat selection fees, will take longer than fully unused tickets with no ancillaries.

If you booked directly with Singapore Airlines, you will receive an email notification once your refund request has been processed. It may then take up to 6 weeks for the amount to be credited back to your original mode of payment, subject to your bank’s processing time.

If you booked via a travel agency, please contact them directly to find out the status of your refund.

How will the refund be made to me? Can I choose to get a cash/cheque refund even though I paid via credit card?

 
Refunds will be processed via your original mode of payment.

How can I submit my refund request if I booked through a third-party website or travel agent?

 
Please approach your travel agent for assistance with refund requests. Do note that travel agents may charge fees, depending on the terms and conditions of your booking with the agency. Customers who are unable to contact their travel agents may reach out to their local reservations offices. Travel agents who require assistance or have queries on the waiver policy may contact their local Singapore Airlines sales office directly.

Can I opt for a partial refund (part refund, part flight credits)?

 
No, unfortunately we are unable to support partial refunds.

If my refund request has been confirmed, can I change my mind and request for the bonus flight credits option instead?

 
No it would not be possible to request for the bonus flight credits after any refund request has been confirmed. Please carefully consider your options before deciding. For further information on the benefits of flight credits please click here.

If I was charged a fee for opting for a refund earlier (i.e. prior to 09 April 2020), can I claim that fee back given the new refund policy?

 

No, the new refund policy only applies to refund requests from 9th April onwards.

Why did Singapore Airlines take so long to provide a refund option when Scoot started providing refunds at the beginning?

 
We apologise that we took a while to make this offer available to all our customers. We are glad that we are now able to offer more flexible options to our customers, including the ability to opt for a refund.

Flights cancelled by Singapore Airlines

Flight Cancellations

My flight was cancelled by Singapore Airlines. What are my options?

 
If your flight that was cancelled was originally scheduled to operate before 1 April 2021, and the ticket was fully paid for with cash or credit/debit card, you may rebook your flight, seek a refund or request for flight credits and bonus flight credits as part of our travel waiver policy. ​

If you have a fully unused adult fare ticket and choose to retain its value as flight credits, you will also be eligible for bonus flight credits between SGD 75 and SGD 500 when you rebook. ​

For partially flown tickets, the value of the unused portion of your ticket will be retained as flight credits. You will not, however, be eligible for bonus flight credits. ​​

For flights originally scheduled to operate on or after 1 April 2021, customers may opt to rebook their flight or seek a refund.

If you booked directly with us, use our Assistance Request Form to let us know your preferred option.   ​

My flight was originally scheduled to depart on 31 March 2021, and was cancelled by Singapore Airlines. However, my connecting flight departs on 1 April 2021. What are my options?

 
You may rebook your flight, seek a refund or request for flight credits. Any flight scheduled to depart before 1 April 2021 and cancelled by Singapore Airlines will be covered under our travel waiver policy. If you hold a fully unused adult fare ticket, you will also be eligible for bonus flight credits.   ​
 
If you booked directly with us, use our Assistance Request Form to let us know your preferred option. 

My flight departs before or on 31 March 2021, but my return flight scheduled on or after 1 April 2021 was cancelled. What are my options?

 
Customers whose flights were cancelled by us may rebook their flights or request a refund. If you booked directly with us, use our Assistance Request Form to let us know your preferred option.

Why was I not informed that my flight was cancelled?

 

When a flight is cancelled, passengers should receive an SMS, WhatsApp, SingaporeAir mobile app push notification, or an email from sqflightinfo@flightinfo.singaporeair.com. If you have yet to update your contact details in Manage Booking, you may not receive the notification. As the notifications are sent out in batches, some passengers may receive the notification earlier than others.

If your booking includes a flight operated by a partner airline, you should also update your contact details with them.

How far in advance will I be notified if my flight is cancelled?

 

Flight cancellations can happen any time before departure. However, we strive to inform affected passengers as soon as possible.

If you have an upcoming flight, do update your contact details in Manage Booking to receive timely updates about schedule changes. You may also check the status of your flight to ensure that there are no changes.

My flight was cancelled, but I could not reach my travel agent. How can I get help?

 

If you are unable to contact your travel agent, you may reach out to your local Singapore Airlines reservations office.

Will I be compensated for hotel and transport costs incurred due to the cancellation?

 

We are sorry to hear about the inconvenience that resulted from the flight cancellation. If you wish to submit a claim for reimbursement, send us a message online with the relevant receipts. All claims are subject to approval, and will be reviewed on a case-by-case basis.

Alternatively, if you had purchased travel insurance, you may request for a flight disruption statement to submit a claim to your insurer.

Is "sqflightinfo@flightinfo.singaporeair.com" a legitimate email address?

 

Yes, this email address is used to notify our passengers about flight changes. Do note that it is an unmanned mailbox, so if you require further assistance, please send us a message online or contact your local Singapore Airlines office instead.

If my ticket is issued after 15 March 2020, but my flight was cancelled. Is my ticket eligible for bonus flight credits?

 

Yes. If your original flight is cancelled by Singapore Airlines or SilkAir, and you have yet to fly any sector, you may choose to retain the unused value of your ticket as flight credits, which can be used to rebook itineraries for travel up to 31 December 2021. Any rebooking fees will be waived. You may also be eligible for bonus flight credits.

For partially flown tickets, the value of the unused portion of your ticket will be retained as flight credits. You will not, however, be eligible for bonus flight credits.

This also applies if your flight was cancelled, and you chose to cancel your re-accommodated flight.

If my flight was cancelled and I received flight and bonus credits, must I use them immediately?

 

Customers do not need to immediately decide on an alternative travel date, flight or destination upon the cancellation of the original booking. The unused value of the ticket will be retained as flight credits for future use.

Singapore Airlines will waive all rebooking fees when customers are ready to rebook and use their flight credits to offset their new trip. Eligible customers will also receive bonus flight credits upon rebooking.

If my flight was cancelled can I get a refund?

 
Yes, if your Singapore Airlines flight was cancelled, you can request for a refund if you no longer wish to travel regardless of your original travel date. ​

If your cancelled flight was originally scheduled to fly before 1 April 2021, you can also choose to retain the unused value of your ticket for flight credits instead.

I redeemed an upgrade with miles, and my flight was cancelled by Singapore Airlines, will I get my miles refunded?

 
Yes. You may choose to either:

1. Request a refund of the miles used for your upgrade through KrisFlyer Membership Services but retain your original ticket value in the form of flight credits. If you have not utilised your ticket for any travel, you will be eligible for bonus flight credits between SGD75 and SGD200 on your pre-upgraded class of travel upon rebooking, should you choose this option.

2. Request a full refund of both your original ticket and miles used for your upgrade through KrisFlyer Membership Services. The miles utilised for your redemption upgrade will be returned to your account balance with miles extended where applicable, while the unused value of your ticket is refunded to your original mode of payment. 

Should you have already submitted a request through the Covid-19 Assistance Request form, or have a request processed for such tickets, please contact KrisFlyer Membership Services for the refund of miles used to redeem for flight upgrades.

 

Back to Covid-19 Travel Information