Flight Bookings and Points Accrual
After you have logged in to your HighFlyer account, you may proceed to book flights as usual through the booking widget.
You may also book through Singapore Airlines' appointed travel agents using the provided ticketing instructions for your travel agent. If you require this information, please get in touch with us.
To make bookings directly with Scoot, login here.
If you are an existing HighFlyer member, please email us with the name of your travel agency, and a Singapore Airlines staff will get in touch with you.
If you are not an existing HighFlyer member, please sign up at this link and indicate your travel agency in the form. You will be provided with the necessary information during your onboarding as a HighFlyer member.
Available payment methods include credit or debit cards, PayPal, and Alipay. You can also use your HighFlyer points to offset the cost of your ticket.
If the booking is made via the Singapore Airlines HighFlyer portal, you do not have to provide any further details. When entering the passenger’s details, the various fields will be automatically populated based on the registered Corporate Traveller's details.
However, if the booking is made via our reservation offices or travel agents, your corporate ID and the KrisFlyer membership number (if applicable) of the Corporate Traveller must be provided to the agent to be included in the booking. If you would like to make your bookings through a travel agent, please get in touch with us first so that we can provide you with the necessary details for your travel agent.
The points earned is based on the sum of base fare and carrier-imposed surcharges in SGD, excluding airport taxes and government surcharges. The sum is multiplied by an accrual rate, which varies according to the HighFlyer membership tier.
Currently, for every SGD 1 spent on the net air fare and carrier-imposed surcharges on eligible booking classes, the company will earn 5 HighFlyer points. For HighFlyer Gold and Platinum members, every SGD 1 spent will earn 6 HighFlyer points.
If your HighFlyer account is registered in Singapore, non-KrisFlyer Corporate Travellers will not be considered for HighFlyer point earning.
For HighFlyer accounts registered in all other countries, non-KrisFlyer Corporate Travellers can earn 50% of HighFlyer points.
The HighFlyer account may earn HighFlyer points on all flight tickets operated by Singapore Airlines if there are no upfront discounts on the fares.
However, Economy Class Value bookings (Q, N) will only earn 50% of HighFlyer points. Group bookings (G), Economy Class Lite bookings (V, K), as well as First, Business, and Economy Class redemption bookings (I, O, X) do not qualify for earning.
Earning of HighFlyer points is not allowed on codeshare flights (e.g. SQ 4-digit flight number operated by another airline) except for selected Lufthansa, SWISS and Austrian Airlines flights.
Yes, the traveller may choose to credit the miles to a non-KrisFlyer account provided the other airline’s frequent flyer account is linked to the KrisFlyer account via the traveller’s KrisFlyer profile.
However, bookings where HighFlyer points are used for partial redemption of air ticket, excess baggage or preferred seat selection purchases will not be eligible for miles crediting to a non-KrisFlyer account.
The HighFlyer points will be credited within 8 weeks after each flight.
HighFlyer points are valid for 36 months after the month of accrual.
The Corporate Travel Manager may submit a retroactive claim request by logging in to the account dashboard and filling up the online form under “Points” tab.
The system will validate the information provided and proceed to accept, reject, or to place the request on hold for Singapore Airlines to verify. This process usually takes up to 8 weeks.
Travel agents will not be able to perform any transactions using HighFlyer points.