Help and FAQs
Covid-19 related support
Learn more about our latest support measures regarding Covid-19:
Complimentary Rebooking PolicySupport for KrisFlyer members (including miles and membership tier extension)Support for PPS Club members (including membership tier extension)Travel to SingaporeFlights cancelled by Singapore Airlines
For all other travel information regarding Covid-19, visit the Travel Information Centre.
No, only tickets purchased on singaporeair.com or from a local Singapore Airlines office can be changed online and as long as you’ve purchased a fare that allows changes to your flights. To change the itinerary for a ticket you’ve purchased from your travel agent, get in touch with them directly.
When you use a credit card to pay for your flights out of certain countries, Singapore Airlines incurs costs relating to the acceptance of credit cards. You won’t be charged a service fee if you choose to pay with debit cards or other non-credit card alternatives.
|For flights departing from||Credit card service fee (per ticket)|
|Australia||1.35% of the total amount, capped at AUD70
|Belgium / Netherlands
||1.65% of the total amount, capped at EUR20
|New Zealand||1.70% of the total amount, capped at NZD70
||1.00% of the total amount, capped at GBP20
KrisFlyer Milestone Rewards are applicable to all KrisFlyer and KrisFlyer Elite members. KrisFlyer Milestone Rewards are awarded automatically when you have earned the required Elite miles on flights operated by Singapore Airlines, and/or Scoot in a single calendar year, from 01 January to 31 December.
No, KrisFlyer Milestone Rewards are applicable to KrisFlyer and KrisFlyer Elite members only. PPS Club members can earn exclusive PPS Rewards, based on their accrued PPS Value in their current membership year.
To track your KrisFlyer Milestone Rewards, log into your KrisFlyer account on singaporeair.com or via your SingaporeAir mobile app, then go to the “KrisFlyer Milestone Rewards” tab or “Your rewards” tab under your Account Summary. Your KrisFlyer Milestone Rewards progress tracker and applicable rewards that you have earned will be shown here.
To access your KrisFlyer Milestone Rewards, log into your KrisFlyer account on singaporeair.com or via your SingaporeAir mobile app, then go to the “KrisFlyer Milestone Rewards” tab or “Your rewards“ tab under your Account Summary.
Download the Kris+ app to redeem the 1,500 KrisPay miles awarded, and visit KrisShop.com to redeem the S$20 KrisShop Promo code.
For all other KrisFlyer Milestone Rewards, you can use the reward(s) on your eligible booking(s) online. If you require further assistance, contact KrisFlyer Membership Services.
KrisFlyer Milestone Rewards cannot be transferred. However, you can use the Short-haul Advance Upgrade and Premium Economy Advance Upgrade rewards for bookings for your redemption nominees.
You can retrieve the promo code from “Messages”. Simply log into your KrisFlyer account on singaporeair.com or via your SingaporeAir mobile app and click on the “Messages” tab to retrieve the relevant reward message.
KrisShop promo codes that have expired cannot be re-issued.
Terms and conditions governing the use of KrisFlyer Milestone Rewards are available here.
For a successful transaction with your credit / debit card:
- Ensure that you have sufficient credit or balance
- Ensure that your payment details have been correctly entered
- Ensure that your credit / debit card has not been reported stolen or used for fraudulent activity
- Ensure that the country of the issuing bank does not have currency or credit limitations
- Ensure that e-commerce transactions have been enabled for your credit / debit card
- For Alternative Payment Methods (APMs), ensure that your log-in credentials have been entered correctly
- For Alternative Payment Methods (APMs), ensure that your account has sufficient balance
See how you can select your seats seamlessly.