Singapore Airlines

Help and FAQs

Earning and redeeming KrisFlyer miles

All KrisFlyer vRooms bookings must be made under the name of the KrisFlyer member, who must be present in person upon check-in at the hotel or collection and return of rental cars

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While policy and enforcement of policies vary by hotel chain (and often by individual hotels within chains), rates booked through KrisFlyer vRooms are generally not eligible for points at most major Frequent Guest Programs.

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Due to Covid-19, all paper vouchers issued in 2019 are now valid until 31 March 2021, while all paper vouchers issued in 2020 are now valid until 31 December 2021. For more details, please visit https://www.krisshop.com/en/page/vouchers.

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Simply:

  • Log in and click on Profile, then Partner programmes.
  • Under Add Partner, select Non-airline partner for the category and ‘Esso’ for the Partner from the drop down list.
  • Key in your email address associated with your Esso Smiles membership account and click ‘Add/Link’.
  • Once your accounts are linked, you can proceed to convert your KrisFlyer miles to Esso Smiles points.

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To convert your KrisFlyer miles to Esso Smiles points:

  • Firstly, ensure that you have linked your KrisFlyer account to your Esso Smiles membership account.
  • If your accounts are already linked, log in and click on Miles, then How To Use.
  • Scroll down to Other redemption options and select ‘Esso’.
  • On the pop up that comes up next, select Non-airline partner for the category and ‘Esso’ for the Partner programme.
  • Your email address associated with your Esso Smiles membership account will be masked (e.g. a***@email.com) and shown in the next field and you can key in the number of miles you’d like to convert to Esso Smiles points.
  • Click on ‘Proceed’ to convert your miles.

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A minimum of 3,000 KrisFlyer miles is required for each conversion and each member can convert up to a maximum of 80,000 KrisFlyer miles per calendar year (i.e. 1st January to 31st December). Please note that all KrisFlyer miles converted cannot be reversed.

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  • Log in and click on Profile, then Partner programmes
  • Under Add Partner, select Non-airline partner for the category and ‘CapitaStar’ for the Partner from the drop-down list.
  • Key in your CapitaStar member ID and click ‘Add/Link’. Please ensure that your First Name and Last Name in your CapitaStar account matches that of your KrisFlyer account for successful linking. 
  • Once your accounts are linked, you can proceed to convert your KrisFlyer miles to CapitaStar STAR$®.

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To convert your KrisFlyer miles to STAR$:

  • Ensure that you have linked your KrisFlyer account to your CapitaStar account.
  • If your accounts are already linked, log in and click on Miles, then ‘How to Use’.
  • Scroll down to Other Redemption options and select ‘CapitaStar’.
  • On the pop-up window, select Non-Airline Partner for the category and ‘CapitaStar’ for the Partner programme.
  • Your CapitaStar member ID would then be shown in the next field and you can key in the number of miles you’d like to convert to STAR$®.
  • Click ‘Proceed’ to convert your miles.

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A minimum of 3,000 KrisFlyer miles is required for each conversion, and each member can convert up to a maximum of 30,000 KrisFlyer miles per calendar year (i.e. 1 January to 31 December). Please note that all KrisFlyer miles converted cannot be reversed.

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You can redeem your miles on Pelago experiences on pelago.co in 3 simple steps:

  1. Browse and select any experiences that you wish to book on pelago.co
  2. At the check-out page, select ‘KrisFlyer Miles’ as your payment method
  3. Log-in to your KrisFlyer account and complete your transaction

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A minimum number of 1,050 KrisFlyer miles is required per transaction.

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Every 150 KrisFlyer miles give you approximately S$1 in spend on Pelago. This rate is subject to change without notice. The latest rate will be published on singaporeair.com and pelago.co.

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