Frequently asked questions

When selecting a complimentary stopover, the miles required for each individual sector will be displayed. After selecting the flight for all sectors in the itinerary, the final miles required for payment will be shown on the top of the page under “Total fare”. If the same award type is selected across the itinerary, the calculation will be the lower of the two amounts, either the sum of the miles required for each individual sector in the itinerary, or the miles required for the whole itinerary.

Example: 

Fare Display: Singapore-Frankfurt (Saver 44,000 miles*); Frankfurt-New York (Saver 27,500 miles*)

Calculation for final miles required for payment: 

• Sum of the miles required for each individual sector in the itinerary: Singapore-Frankfurt-New York (44,000+27,500 =71,500 miles*); or

• Miles required for the whole itinerary: Singapore-New York (Saver 46,000 miles*)

The lower of these two amounts (46,000 miles*) will be charged.

*Please refer to the miles calculator for the exact miles required for Saver or Advantage awards. Access redemption fares vary depending on seat availability.

You can earn KrisFlyer miles on most booking classes on Singapore Airlines flights.

KrisFlyer miles are awarded for travel in the Singapore Airlines Suites, First, Business, Premium Economy and Economy Class and in their corresponding booking classes as follows:

Accrual levels for flights on Singapore Airlines

Before you make a booking, please use the Miles Calculator or view this chart to see how many KrisFlyer miles you’ll earn flying with Singapore Airlines and our partner carriers.

For Access redemption, the number of miles required for seat confirmation will differ based on the demand for seats and may vary throughout the year.

Seats available for Access redemption are over and above the seats available for award flights.

Select your journey via Book Trip on the Singapore Airlines website. Select “Redeem flights” and then click the “Search” button. 

With Access, the miles required will be priced based on seat availability, which will be displayed within the booking flow on singaporeair.com and the SingaporeAir mobile app.

With the new Access redemption option, members will be able to use their miles to redeem available award flights or secure available seats on their preferred flights even if award seats are fully redeemed.

The fare conditions for Access redemption are the same as Advantage award.
 

Redemption conditions indicated above are only applicable to flights operated and marketed by Singapore Airlines.

~ Stopover offering is subject to destination selected. For example, if you fly from Jakarta to London through Singapore, you are eligible for a complimentary stopover in Singapore.

*Award tickets (i.e. marketed as Saver and Advantage award tickets) and redemption tickets (i.e. marketed as Access redemption tickets) cannot be used for upgrades, including upgrade awards redemption and upgrade purchases.

**This amount is charged to redeposit miles back into your KrisFlyer account. Your miles, award ticket and redemption ticket must be valid. Award and redemption tickets must be completely unused.

^Additional KrisFlyer miles will be charged if the new itinerary selected during booking changes requires more miles. If the new itinerary selected requires fewer KrisFlyer, the excess cannot be refunded.

Redemption tickets are not eligible for KrisFlyer miles, Elite miles and PPS Value accrual.

No, members can only upgrade using miles to a Saver or Advantage upgrade award.

Waitlists for redemption award bookings will be automatically confirmed at any time when seats become available, and you will receive an email update on the waitlist redemption confirmation. We are unable to expedite the confirmation for your waitlisted booking. 

Waitlists are not offered for Star Alliance redemption bookings/upgrades.

Seats available for Access redemption are over and above the seats available for award flights. The number of seats available for Access redemption will be dependent on the demand on each specific flight. With Access redemption, members can confirm their Singapore Airlines flight tickets, as long as there are seats available on the desired flights.

No, it is only available for flights operated by Singapore Airlines. Redemption is also not available on Singapore Airlines codeshare flights operated on the aircraft of other airlines.

No, Access redemption tickets cannot be used for upgrades, including upgrade awards redemption and upgrade purchases such as mySQupgrade. Advance Upgrade Vouchers cannot be used on Access redemption tickets.

No, the waitlist feature for Access redemptions is not available.

Access redemption tickets are subject to seat availability at the time of redemption, which may be capacity controlled by the airline at its sole discretion. 

Taxes, charges and fees are applicable in addition to the required redemption mileage, and must be separately paid in the applicable currency. 

Singapore Airlines Suites and First Class are only available on selected Singapore Airlines flights. Business Class seats will be allocated to members who redeem their miles for Singapore Airlines Suites and/or First Class on Singapore Airlines flights which do not have a Singapore Airlines Suites/First Class cabin. The number of miles required for the entire trip may be determined at the redemption level of the highest class of service flown. Check the classes available on your flight before making a redemption.

Yes, you can earn and redeem KrisFlyer miles on partner airlines. Please click on the respective links for more information:

• Mileage accural levels
• Award levels for Star Alliance carriers
• Award levels for Partner airlines

No, you will not earn KrisFlyer miles, Elite miles and/ or PPS value when you redeem for an award ticket.

No, you will not earn KrisFlyer miles, Elite miles and/ or PPS value on your redemption upgrade cabin class.

However, you will continue to earn KrisFlyer miles on your original booking class.

Yes, children aged two years or more will earn the same number of KrisFlyer miles as adults in the same booking class.

A child (who must be between two and 12 years old on the date of the flight) requires the same number of KrisFlyer miles as an adult for travel awards on Singapore Airlines. Redemption of miles for your child can only be done via KrisFlyer Membership Services if you are redeeming a ticket for a single child passenger.

A flight ticket for an infant (who must be between seven days and two years old on the date of the flight) must be purchased with cash. KrisFlyer miles cannot be used to redeem a ticket for an infant. Please contact KrisFlyer Membership Services for assistance.

If you would like to travel with an infant on an award ticket operated by another carrier, please contact the carrier directly for assistance in issuing the ticket for your infant.

No. If you’re the principal credit/charge cardholder, the credit/charge card points you convert to KrisFlyer miles can only be credited to your own KrisFlyer or PPS Club account.

No, as our earning and redemption processes are designed to maximize the benefits for individual travelers.

Remember to quote your KrisFlyer or PPS Club membership number when you make a booking and present your KrisFlyer or PPS Club membership card at check-in or when you use the services of our partners. Sometimes, certain partners may have additional requirements – for instance, to quote a promotional code – so please check with them before you book.

When you use the services of our partners, they’ll need to verify your transaction and membership status before crediting your miles. You’ll normally see them between two and four weeks after your flight. Or six to eight weeks after you use the services of our non-airline partner. However, if it’s been more than eight weeks and they’re still not there, let us know.

Log in and download a Claim Missing Miles form if you’ve flown or used the services of one of our partners. You can find the form under the ‘Claim missing miles’ tab, under ‘Miles’. Just:

• Log in and click on Miles, then Claim Missing Miles.
• Download the Claim Missing Miles form under Make a claim
• For Airline Partners, KrisFlyer members can also make a claim online. Simply select 'Other Airlines' and provide the details of your flight(s).

Alternatively, if you've flown on Singapore Airlines, or one of our partners within the last six months, simply complete the online form.

Yes, as long as you’d taken those flights no earlier than 30 days before the date of your enrolment. Log in to your KrisFlyer account and provide your full name, flight numbers and destinations.

Yes, they can be refunded if your miles and award tickets/upgrades are still valid at the point of refund. The award tickets/upgrades must also be fully unused. Airport taxes will be refunded to your credit/debit card or by cheque.

A service fee will be charged for redepositing your KrisFlyer miles. In addition, there will be a no-show fee if you did not show up for your flight. Click here to find out more about the service fees.

The miles will be re-deposited to your KrisFlyer account immediately after completion of the refund request, while refund of airport taxes may take up to 6 weeks, depending on your bank’s processing time.

Anyone at all. You can nominate up to five individuals (but not a corporation or legal entity) as your redemption nominees – which means that you can redeem your KrisFlyer miles for award tickets or flight upgrades for them, and/or pay for their tickets on Singapore Airlines with your KrisFlyer miles when you book online.

Once you add someone, you can’t change them for six months. And while adding someone is free, deleting them will cost you miles or money:

If your redemption nominee is a child or an infant, he/she will still require the same number of KrisFlyer miles for redemption.

A KrisFlyer or PPS Club member who is 12 years old or below cannot redeem his/her KrisFlyer miles for award tickets online, unless a redemption nominee who is 18 years old or above is travelling with him/her on the same flight.

A KrisFlyer or PPS Club member who is between 12 and 17 years of age can redeem their KrisFlyer miles for award tickets online for themselves and his/her redemption nominees who are 18 years old or above, but can’t do so for his/her redemption nominees who are below 18 years old.

Yes, as long as he/she is accompanied. Please get in touch with KrisFlyer Membership Services if your redemption nominee who is under 12 years of age will be travelling unaccompanied.

No, the credit cardholder need not be a part of the travelling group when you redeem your KrisFlyer miles.

Yes, you can change the date and time of your flight, and even the route, online. If you’d like to cancel your award ticket or make any other change, get in touch with KrisFlyer Membership Services. However, please note that the 15% online redemption booking discount, that was applicable for award flights booked and ticketed before 23 March 2017, will no longer be vaild.

To cancel your unutilised award ticket, please login and manage the relevant booking on singaporeair.com. If a segment on your award ticket has been flown, please call KrisFlyer Membership Services for assistance. To find out more about the service fees that will apply, please click here.

Yes you can, if you have at least half the number of KrisFlyer miles required for an award flight or upgrade. Buy the rest at US$0.04 (or an equivalent amount in your local currency) for every mile.

You can buy these miles as you’re redeeming online, and they will be used immediately.

Please note that the amount paid for the purchased KrisFlyer miles is not refundable.

The quickest way to view your KrisFlyer or PPS Club account statement is by logging in to your account with the email address registered in your KrisFlyer profile/membership number and password.

Your account statement will also be sent to you monthly via the email address registered in your KrisFlyer profile.

Simply:

• Log in and click on 'Profile', then 'Partner Programmes'.
• Under 'Add partner', select 'Airline partner' for the category and ‘Virgin Australia – Velocity’ for the Partner from the drop down list.
• Key in your Velocity Frequent Flyer number and click 'Add'.
• To link your account together, select 'Link'.
• Once your accounts are linked, you can proceed to convert your KrisFlyer miles to Velocity Points.

To convert your KrisFlyer miles to Velocity Points:

• Firstly, ensure that you have linked your KrisFlyer account to your Velocity Frequent Flyer account.
• If your accounts are already linked, log in and click on 'Miles', then 'How to use'.
• Scroll down to Other redemption options and select ‘Virgin Australia - Velocity’.
• On the pop up that comes up next, select 'Airline partner' for the category and ‘Virgin Australia - Velocity' for the Partner programme.
• Your membership number would then be shown in the next field and you can key in the number of miles you’d like to convert to Velocity Points.
• Click on the Proceed button to convert your miles.

A minimum of 5,000 KrisFlyer miles is required for each conversion. Please note that all miles converted cannot be reversed.

You can redeem your miles for KrisShop items on krisshop.com in 3 simple steps:

1. Log in to your KrisFlyer account on krisshop.com.
2. Shop and add the items you wish to purchase to your Cart.
3. Select ‘Pay with KrisFlyer miles’ at Checkout and slide or key in the number of KrisFlyer miles you would like to use.  Pay for the rest of your purchase with your credit / debit card.

Alternatively, if you are already logged in to your KrisFlyer account on singaporeair.com, you can go to Miles > How to Use (KrisShop) to be directed straight to krisshop.com.

A minimum of 1,000 KrisFlyer miles is required per transaction.

Every 100 KrisFlyer miles give you approximately SGD 1 in spend on krisshop.com. This rate is subject to change without notice. The latest rate will be published on singaporeair.com and krisshop.com.

Redemption with KrisFlyer miles for KrisShop items is only available online at krisshop.com. Redemption with KrisFlyer miles for KrisShop items is not available for inflight purchases.

Please allow 6 to 8 weeks for the miles to be credited into your KrisFlyer account after your transaction.

All items on krisshop.com, unless otherwise stated, can be redeemed using miles or part miles part cash.

Redemption with KrisFlyer miles for KrisShop items is only available online at krisshop.com.  This facility is not available at KrisFlyer Membership Services or KrisShop Hotline or Singapore Airlines offices. 

The existing 10% PPS discount will still be applicable, until further notice. The latest information will be published on krisshop.com.

KrisShop e-vouchers can be used as one of the payment modes on krisshop.com. Paper vouchers (e.g. KrisShop Vouchers, Inflight Gift Vouchers and PPS Club Vouchers) are not eligible for purchases via krisshop.com.

You may choose ‘Home Delivery’ for your purchases to be delivered right to your doorstep (delivery charges apply) or choose ‘Pre-order’ to collect the items on your next flight on Singapore Airlines out of Singapore. The principal KrisFlyer member whose miles are used for the transaction has to be physically present to collect the items onboard.

The time taken for delivery is dependent on where the items are shipped to. Please refer to the Delivery section on KrisShop.com. 

For changes to flight details / delivery information, please contact DFASS (Singapore) Pte Ltd.

KrisFlyer miles used for purchases on krisshop.com are non-refundable.

KrisFlyer miles used for purchases on krisshop.com are non-refundable.

Purchases on krisshop.com using KrisFlyer miles are non-refundable and non-exchangeable. Please visit krisshop.com for all other KrisShop terms and conditions.

The available KrisFlyer miles balance (as well as other KrisFlyer information) reflected on krisshop.com is as at the time of login. Please log in to your KrisFlyer account on singaporeair.com to check your latest miles balance.

Please log in to your KrisFlyer account on singaporeair.com to check your latest miles balance after your purchase. The KrisShop transaction will be reflected in your recent activities.

Please contact KrisFlyer Membership Services for queries relating to the usage of KrisFlyer miles. For purchase or product-related queries, please contact KrisShop directly.

For product-related queries, please contact DFASS (Singapore) Pte Ltd.

For issues with KrisFlyer log-in, please contact KrisFlyer Membership Services. For system issues that occur on krisshop.com, please contact DFASS (Singapore) Pte Ltd.

Simply:

• Log in and click on 'Profile', then 'Partner Programmes'.
• Under 'Add partner', select 'Non-airline partner' for the category and ‘Shangri-La Circle’ from the drop down list.
• Key in your Shangri-La Circle membership number and click 'Add'.
• To link your account, select 'Link'.
• Once your account has been linked, you can proceed to convert your KrisFlyer miles to Shangri-La Circle Points.

To convert your KrisFlyer miles to Shangri-La Circle Points:

• Firstly, ensure that you have linked your KrisFlyer account to your Shangri-La Circle account.
• If your accounts are already linked, log in and click on ‘Miles’, then ‘How to use’.
• Scroll down to ‘Other redemption options’ and select ‘Shangri-La Circle’.
• On the pop up that comes up next, select ‘Non-air partner’ for the category and ‘Shangri-La Circle’ for the Partner programme.
• Your membership number would then be shown in the next field and you can key in the number of miles you’d like to convert to Shangri-La Circle Points.
• Click on ‘Proceed’ to convert your miles.

The donated miles will be used to redeem for flights and/or for activities and items via our non-airline partners, to enrich the experiences of beneficiaries from KidSTART Singapore or Make-A-Wish Singapore.

Yes, you can donate your miles to Make-A-Wish Singapore and/or KidSTART Singapore.

All donated miles will remain valid for use by the beneficiaries of KidSTART Singapore or Make-A-Wish Singapore.

As a KrisFlyer Elite Gold or PPS Club member, you are eligible to register for membership status match to Shangri-La Circle Jade if you are currently a Shangri-La Circle member.

To register for the membership status match to Shangri-La Circle Jade:

• Firstly, ensure that you have linked your KrisFlyer account to your Shangri-La Circle account.
• Once your accounts are linked, click on ‘Register’.

A minimum of 20,000 KrisFlyer miles is required for each conversion and each member can convert up to a maximum of 180,000 KrisFlyer miles per calendar year (i.e 1st January to 31st December). Please note that all KrisFlyer miles converted cannot be reversed.

If you are a Shangri-La Circle Jade/ Diamond member and have successfully registered for status match to KrisFlyer Elite Gold, you will be upgraded to KrisFlyer Elite Silver membership status within 6 to 8 weeks of registration. Once you have completed the qualifying flight requirements for your tier, you will be further upgraded to KrisFlyer Elite Gold membership status within 6 to 8 weeks of completion. The miles earned from the qualifying flight(s) must be credited to your KrisFlyer membership account first to be eligible for the accelerated upgrade.

If you are a KrisFlyer Elite Gold or PPS Club member and have successfully registered for status match to Shangri-La Circle Jade, you will be upgraded to Shangri-La Circle Jade membership status within 6 to 8 weeks of completion of one qualifying night stay at any Shangri-La Hotel & Resort, Kerry Hotel, JEN and Traders Hotel worldwide.

Visit infinitejourneys.com to find out more.

For flights ticketed on and after 26 April 2018, mileage accrual levels may vary depending on the itinerary and the booking class. In general, you can earn one KrisFlyer mile per Singapore dollar* spent on fares and selected ancillaries (excluding e-visa, travel insurance and Scoot Protect, infant fares and credit card processing fees) for itineraries involving only Scoot operated flights**. Credit card and other processing fees are not eligible for accrual.

*For bookings made in other currencies, accrual rate will be subject to currency fluctuations at the prevailing Navitaire system exchange rate

**This rate is subject to change without notice. The latest rate will be published on singaporeair.com and Flyscoot.com.

If you are travelling on an itinerary containing both Singapore Airlines and Scoot sectors (E.g. MEL-SIN-HGH, with MEL-SIN operated by SQ, and SIN-HGH operated by TR), click here to view the miles accruable for your itinerary.

If your flight has not been flown, and you missed out on logging in or keying the KrisFlyer number of your Redemption Nominees or traveling party during your booking, you can still key in the respective KrisFlyer numbers when you manage your booking on Flyscoot.com or Scoot Mobile App.

If your flight is completed, you can still claim for missing miles as long as it’s within six months of the flight’s completion.

Learn more here.

PPS value will not be awarded for Scoot operated flights. The 25% tier bonus for PPS club members is not applicable to Scoot operated flights.

Yes, you can earn Elite miles for your Scoot-operated flight. You will earn 2.5 Elite miles for every KrisFlyer mile earned from flying on Scoot.

To enjoy these miles, please include your KrisFlyer membership number when you book your flight or when you manage your booking on flyscoot.com, at least 24 hours before the flight.

Please allow 2 to 4 weeks for the miles earned on Scoot operated flights to be reflected in your KrisFlyer account. If the miles are not reflected after 4 weeks, you can submit a Retro mileage claim for the missing miles here.

Please contact Scoot Guest Relations Hotline for Scoot flight/ticket-related queries.

You can use KrisFlyer miles to pay for your booking on Flyscoot.com. KrisFlyer miles can be used on fares, taxes and selected ancillaries (excluding e-visa, travel insurance, Scoot Protect, infant fares and card processing fees) on Scoot-operated itineraries for you and your redemption group nominees.

See the full terms and conditions for using your KrisFlyer miles on Flyscoot.com here.

Mixing miles and cash for purchases on Flyscoot.com will still earn KrisFlyer miles and Elite miles on the portion of the applicable transactions paid with a credit / debit card. Every S$1 payable with a credit / debit card earns 1 KrisFlyer mile and 1 Elite mile for itineraries consisting of only Scoot operated fights*.

*This rate is subject to change without notice. The latest rate will be published on singaporeair.com and Flyscoot.com.

You may only use KrisFlyer miles to redeem for Scoot flights on Flyscoot.com. This service is not available via Scoot Guest Relations Hotline, KrisFlyer Membership Services or Singapore Airlines Reservations and Ticketing offices.

Please note that tickets booked on Flyscoot.com are strictly non-refundable. Please refer to the fare conditions when making your booking on FlyScoot.com. You may also refer to the terms and conditions for redemption on FlyScoot.com here.

You can redeem your miles for hotel stays and car rentals on krisflyervrooms.com in 3 simple steps:

1. Log in to your KrisFlyer account on krisflyervrooms.com.

2. Browse for your preferred hotel stay or car rental, and make the booking.

3. Select ‘Redeem with KrisFlyer miles’ at the payment page and choose the number of KrisFlyer miles you would like to use. Pay for the rest of your purchase with your credit / debit card.

Alternatively, if you are already logged in to your KrisFlyer account on singaporeair.com, you can go to Miles > How to Use (KrisFlyer vRooms) to be directed straight to krisflyervrooms.com.

A minimum of 1,500 KrisFlyer miles is required per transaction.

The slider is for a fixed number of miles. Member will not be able to key in their preferred number of miles to use. A suggested number of miles and cash will be given.

The cash to miles conversion rate is not fixed, and differs by hotel or car rental.

KrisFlyer miles can be redeemed for the full value of the booking on krisflyervrooms.com.

You may mix miles and cash to pay for your hotel stay or car rental on krisflyervrooms.com, or redeem for the booking in full.

KrisFlyer miles will not be earned for any bookings on krisflyervrooms.com.

Redemption with KrisFlyer miles for hotel stays or car rentals is only available online at krisflyervrooms.com. This facility is not available at KrisFlyer Membership Services or KrisFlyer vRooms Hotline or Singapore Airlines offices.

Only cancellations are allowed and they can be made via krisflyervrooms.com, subject to the terms and conditions of the booking. KrisFlyer members may refer to the cancellation section for further details.

The Cancellation Policy differs by hotel and car rental suppliers. Please refer to the cancellation policy of the booking.

The available KrisFlyer miles balance (as well as other KrisFlyer information) reflected on krisflyervrooms.com is as at the time of login. Please log in to your KrisFlyer account on singaporeair.com to check your latest miles balance.

Please log in to your KrisFlyer account on singaporeair.com to check your latest miles balance after your purchase. The KrisFlyer vRooms transaction will be reflected in your recent activities.

Please contact KrisFlyer Membership Services for queries relating to the usage of KrisFlyer miles. For KrisFlyer vRooms related enquiries, please contact KrisFlyer vRooms Support Team. For enquiries related to a specific booking, please refer to the contact details at the bottom of your confirmation email.

For issues with KrisFlyer log-in, please contact KrisFlyer Membership Services. For system issues that occur on krisflyervrooms.com, please contact KrisFlyer vRooms Support Team.

All KrisFlyer vRooms bookings must be made under the name of the KrisFlyer member, who must be present in person upon check-in at the hotel or collection and return of rental cars

The conversion ratio of KrisFlyer miles to ONESIAM Coin is 3000 KrisFlyer miles to 620 ONESIAM Coin (approximately 1 mile to 0.2067 coins).

Conversions do not need to be in blocks of 3,000 but a minimum of 3,000 KrisFlyer miles is required per conversion. The number of ONESIAM Coin will be rounded off to the nearest integer. The final amount of ONESIAM Coin credited for each conversion is subject to the value shown at the time of Conversion.

Each member can convert up to a maximum of 80,000 KrisFlyer miles per calendar year (i.e. 1 January to 31 December). All KrisFlyer miles converted cannot be reversed.

To convert your KrisFlyer miles to ONESIAM Coins:

• Ensure that you have read and understood the terms and conditions before conversion.
• Log in and click on ‘Miles’, then ‘How to Use’.
• Scroll down to ‘Other Redemption Options’ and select ‘ONESIAM Coin’.
• Key in your mobile number registered with ONESIAM SuperApp, as well as the number of miles that you would like to convert to ONESIAM Coins. Please ensure that your mobile number is in the format of (+country code) (mobile number) e.g. +66812345678.
• Click ‘Proceed’ to convert your miles.
• Upon successful conversion, ONESIAM Coins will be credited to the ONESIAM account linked to the mobile number entered, and your KrisFlyer account will be automatically linked to the ONESIAM account. Once the accounts are linked, this may not be changed.

Your KrisFlyer account will be automatically linked to your ONESIAM account after the first successful conversion of KrisFlyer miles to ONESIAM Coin. Please ensure that your KrisFlyer account and ONESIAM account are valid and you have keyed in the correct mobile number registered with the ONESIAM SuperApp when submitting your conversion request for the first time.

To convert your KrisFlyer miles to ONESIAM Coin subsequently:

• Log in and click on ‘Miles’, then ‘How to Use’.
• Scroll down to ‘Other Redemption options’ and select ‘ONESIAM Coin’.
• The mobile number that you have entered when making a conversion for the first time is automatically populated and cannot be edited. If your mobile number has changed, please reach out to the ONESIAM Contact Center  at (66) 02-111-6161 between Monday to Sunday, from 9.00 AM to 12.00 PM. Or email contact@onesiam.com to update your mobile number that is registered with the ONESIAM SuperApp.
• Key in the number of miles that you would like to convert to ONESIAM Coin.
• Click ‘Proceed’ to convert your miles.
• Upon successful conversion, ONESIAM Coin will be credited to the ONESIAM account linked to the mobile number displayed at the time of conversion.

Upon successful conversion of KrisFlyer miles to ONESIAM Coin, you will see the converted ONESIAM Coin reflected in your ONESIAM account linked to the mobile number entered/displayed at the time of conversion within 24 hours.

Simply:

• Log in and click on Profile, then Partner programmes.
• Under Add Partner, select Non-airline partner for the category and ‘Esso’ for the Partner from the drop down list.
• Key in your email address associated with your Esso Smiles membership account and click ‘Add/Link’.
• Once your accounts are linked, you can proceed to convert your KrisFlyer miles to Esso Smiles points.

To convert your KrisFlyer miles to Esso Smiles points:

• Firstly, ensure that you have linked your KrisFlyer account to your Esso Smiles membership account.
• If your accounts are already linked, log in and click on Miles, then How To Use.
• Scroll down to Other redemption options and select ‘Esso’.
• On the pop up that comes up next, select Non-airline partner for the category and ‘Esso’ for the Partner programme.
• Your email address associated with your Esso Smiles membership account will be masked (e.g. a***@email.com) and shown in the next field and you can key in the number of miles you’d like to convert to Esso Smiles points.
• Click on ‘Proceed’ to convert your miles.

A minimum of 3,000 KrisFlyer miles is required for each conversion and each member can convert up to a maximum of 80,000 KrisFlyer miles per calendar year (i.e. 1st January to 31st December). Please note that all KrisFlyer miles converted cannot be reversed.

• Log in and click on Profile, then Partner programmes
• Under Add Partner, select Non-airline partner for the category and ‘CapitaStar’ for the Partner from the drop-down list.
• Key in your CapitaStar member ID and click ‘Add/Link’. Please ensure that your First Name and Last Name in your CapitaStar account matches that of your KrisFlyer account for successful linking. 
• Once your accounts are linked, you can proceed to convert your KrisFlyer miles to CapitaStar STAR$®.

• Ensure that you have linked your KrisFlyer account to your CapitaStar account.
• If your accounts are already linked, log in and click on Miles, then ‘How to Use’.
• Scroll down to Other Redemption options and select ‘CapitaStar’.
• On the pop-up window, select Non-Airline Partner for the category and ‘CapitaStar’ for the Partner programme.
• Your CapitaStar member ID would then be shown in the next field and you can key in the number of miles you’d like to convert to STAR$®.
• Click ‘Proceed’ to convert your miles.

A minimum of 3,000 KrisFlyer miles is required for each conversion, and each member can convert up to a maximum of 30,000 KrisFlyer miles per calendar year (i.e. 1 January to 31 December). Please note that all KrisFlyer miles converted cannot be reversed.

You can redeem your miles on Pelago experiences on pelago.co in 3 simple steps:

1. Browse and select any experiences that you wish to book on pelago.co
2. At the check-out page, select ‘KrisFlyer Miles’ as your payment method
3. Log-in to your KrisFlyer account and complete your transaction

A minimum number of 1,000 KrisFlyer miles is required per transaction.

Every 100 KrisFlyer miles give you approximately SGD 1 in spend on Pelago. This rate is subject to change without notice. The latest rate will be published on singaporeair.com, pelago.com and the Pelago app.

KrisFlyer miles can be redeemed for the full value of the items you purchase on Pelago, after eligible discounts have been applied.

Yes, you can use KrisFlyer miles for all experiences offered on pelago.com or the Pelago app, as long as you meet the minimum requirement of 1,000 KrisFlyer miles per transaction.

For information about how to cancel or change a Pelago experience booking, you may visit Pelago’s Help Centre here. For additional assistance, you can reach out to Pelago here.

Log in to your KrisFlyer account and click on ‘Miles’, then ‘Claim Missing Miles’. Alternatively, please click here.

Your KrisFlyer account will be automatically linked to your Link account after the first conversion of KrisFlyer miles to Linkpoints. Please ensure that your KrisFlyer account and Link account are valid.

To convert your KrisFlyer miles to Linkpoints:

• Log in and click on Miles, then ‘How to Use’.
• Scroll down to ‘Other Redemption Options’ and select ‘Link Rewards’.
• Key in the mobile number used for your Link account, as well as the number of miles that you would like to convert to Linkpoints.
• Click ‘Proceed’ to convert your miles.
• Upon successful conversion, your KrisFlyer account will be automatically linked to your Link account. Once the accounts are linked, this may not be changed.

To convert your KrisFlyer miles to Linkpoints:

• Ensure that you have linked your KrisFlyer account to your Link account.
• If your accounts are already linked, log in and click on Miles, then ‘How to Use’.
• Scroll down to Other Redemption options and select ‘Link Rewards’.
• Key in the number of miles that you would like to convert to Linkpoints.
• Click ‘Proceed’ to convert your miles.

A minimum of 3,000 KrisFlyer miles is required for each conversion, and each member can convert up to a maximum of 80,000 KrisFlyer miles per calendar year (i.e. 1 January to 31 December). Please note that all KrisFlyer miles converted cannot be reversed.

Your KrisFlyer account will be automatically linked to your Marriott Bonvoy account after the first conversion of KrisFlyer miles to Marriott Bonvoy points. Please ensure that your KrisFlyer account and Marriott Bonvoy account are valid.

To convert your KrisFlyer miles to Marriott Bonvoy points:

• Log in and click on Miles, then ‘How to Use’.
• Scroll down to ‘Other Redemption Options’ and select ‘Marriott Bonvoy’.
• Key in your Marriott Bonvoy membership number, as well as the number of miles that you would like to convert to Marriott Bonvoy points.
• Click ‘Proceed’ to convert your miles.
• Upon successful conversion, your KrisFlyer account will be automatically linked to your Marriott Bonvoy account. Once the accounts are linked, this may not be changed.

To convert your KrisFlyer miles to Marriott Bonvoy points:

• Ensure that you have linked your KrisFlyer account to your Marriott Bonvoy account.
• If your accounts are already linked, log in and click on Miles, then ‘How to Use’.
• Scroll down to Other Redemption options and select ‘Marriott Bonvoy’.
• Key in the number of miles that you would like to convert to Marriott Bonvoy points.
• Click ‘Proceed’ to convert your miles.

The conversion ratio of KrisFlyer miles to Marriott Bonvoy points is 2 KrisFlyer miles to 1 Marriott Bonvoy point. A minimum of 3,000 KrisFlyer miles is required for each conversion and each member can convert up to a maximum of 180,000 KrisFlyer miles per calendar year (i.e. 1st January to 31st December). Please note that all KrisFlyer miles converted cannot be reversed.

The names in both your KrisFlyer and Marriott Bonvoy membership accounts must match for the conversion to be successful. Upon conversion of KrisFlyer miles to Marriott Bonvoy points, it will require four days for the Marriott Bonvoy points to be processed and reflected in your Marriott Bonvoy account.  The four days processing time is required for various checks by Marriott Bonvoy to ensure that your Marriott Bonvoy account is valid. Your Marriott Bonvoy points will be credited to your account once the conversion is successfully processed, and in the event that the conversion is unsuccessful, you will receive a notification email on the unsuccessful conversion and the KrisFlyer miles deducted will be returned to your KrisFlyer account. 

The Preferred Partnership Programme provides members of KrisFlyer and Marriott Bonvoy the opportunity to match status and more.

Solitaire PPS Club, PPS Club and KrisFlyer Elite Gold Members receive:

• Complimentary Marriott Bonvoy Gold Elite status (registration required here).
• Opportunity to participate in accelerator offer to earn Marriott Bonvoy Platinum Elite status.

KrisFlyer Elite Silver Members receive:

• Opportunity to participate in accelerator offer to earn Marriott Bonvoy Silver Elite status.

Marriott Bonvoy Platinum, Titanium and Ambassador Members receive:

• Complimentary KrisFlyer Elite Silver Status (registration required here).
• Opportunity to participate in accelerator offer to earn KrisFlyer Elite Gold Status.

Marriott Bonvoy Gold Elite Members receive:

• Opportunity to participate in accelerator challenge to earn KrisFlyer Elite Silver Status.

KrisFlyer Elite Silver Statusincludes the following benefits when travelling with Singapore Airlines (subject to Singapore Airlines Programme Rules:

• 25% tier bonus on actual miles flown on Singapore Airlines and Scoot
• Complimentary Standard Seat selection in Economy Class on Singapore Airlines
• Star Alliance Silver Status
• Priority reservation waitlist on Singapore Airlines or a Star Alliance airline
• Priority on airport standby lists for Singapore Airlines or a Star Alliance airline flight
• Waived or Discounted fees for KrisFlyer services
• Additional benefits on Scoot, the sister carrier of Singapore Airlines, including:
  • Additional 5kg baggage upgrade for the principal KrisFlyer Elite Silver member with minimum purchase of 20kg baggage online per member
  • Automatic assignment of standard seat for the travelling group
  • Complimentary BoardMeFirst for the travelling group
  • The above Scoot benefits are not applicable for group bookings with 10 or more passenger

For more information on KrisFlyer Elite Silver Status, visit here.

• For Solitaire PPS Club, PPS Club and KrisFlyer Elite Gold Members, the Preferred Partnership Programme offers complimentary Marriott Bonvoy Gold Elite status (registration required). The status is valid for at least 12 months from the day of registration.
  • For example, if a member registers for the Preferred Partnership Programme in December 2023, the member will receive Gold Elite status through the end of 2023, all of 2024, and until February 2025. Thereafter, a member will retain their complimentary Gold Elite status by fulfilling the requalification criteria under the Marriott Bonvoy Programme Rules.
  • For KrisFlyer members with Solitaire PPS Club, PPS Club and KrisFlyer Elite Gold status, who are also existing Marriott Bonvoy Gold Members, they can enjoy a 12-month extension of their Marriott Bonvoy Gold Status from the date of registration in the Preferred Partnership Programme.
  • Solitaire PPS Club, PPS Club and KrisFlyer Elite Gold Members will have an opportunity through an Accelerator Challenge to earn Marriott Bonvoy Platinum Elite status by staying ten (10) Qualifying Nights at a Qualifying Rate (as each such term is defined in the Marriott Bonvoy & KrisFlyer Preferred Partnership Rules) at hotels participating in Marriott Bonvoy within a six (6) month period from date of registration in the Preferred Partnership Programme.
  • When Marriot Bonvoy grants Marriot Bonvoy Platinum Elite status to an eligible Solitaire PPS Club, PPS Club or KrisFlyer Elite Gold Member Member under the accelerator challenge, please allow up to six (6) weeks following completion of the last Qualifying Night for such member to receive Marriott Bonvoy Platinum Elite status.
• For KrisFlyer Elite Silver Members, the Preferred Partnership Programme offers an opportunity, through an Accelerator Challenge to earn Marriott Bonvoy Silver Elite status by staying three (3) Qualifying Nights at a Qualifying Rate at hotels participating in Marriott Bonvoy within a six (6) month period from the date of registration in the Preferred Partnership Programme.

• When Marriott Bonvoy grants Marriott Bonvoy Silver Elite status to an eligible KrisFlyer Elite Silver Member as part of the accelerator challenge, please allow up to six (6) weeks following completion of the last Qualifying Night for such member to receive the Marriott Bonvoy Silver Elite status.
• As further described in the Marriott Bonvoy & KrisFlyer Preferred Partnership Rules, Award Redemption Stays, including Cash + Points Awards, Free Night Awards, or a Points redemption, are not eligible as Qualifying Nights.

• For Marriott Bonvoy Platinum, Titanium and Ambassador Members, the Preferred Partnership Programme offers complimentary KrisFlyer Elite Silver Status (registration required). The Status is valid for 12 months from the day of registration, with the status ending on the last day of the 12th month.
  • For example, if a Member registers for the Preferred Partnership Programme on 8 Feb 2024, they will receive complimentary KrisFlyer Elite Silver Status until 29 Feb 2025. Thereafter, a member can retain their KrisFlyer Elite Silver Status by fulfilling the requalification criteria under the KrisFlyer Programme Rules.
  • For Marriott Bonvoy members with Platinum, Titanium or Ambassador Elite status, who are also existing KrisFlyer Elite Silver Members, they can enjoy a 12-month extension of their KrisFlyer Elite Silver Status from the date of registration in the Preferred Partnership Programme. For example, if the existing KrisFlyer Elite Silver member registers for the Preferred Partnership Programme on 8 Feb 2024, their KrisFlyer Elite Silver Status will be extended till 31 Jan 2025.
  • Marriott Bonvoy Platinum, Titanium and Ambassador Members will have an opportunity, through an Accelerator Challenge, to earn KrisFlyer Elite Gold Status by completing (4) four qualifying flights on a Singapore Airlines commercial flight in any booking class except booking class codes G ‘Group fares’, within a six (6) month period from date of registration. Award tickets and codeshare flights are excluded.
  • When KrisFlyer grants the KrisFlyer Elite Gold Status to an eligible Member as part of the accelerator challenge under the Preferred Partnership Programme, such member will receive the upgraded KrisFlyer Elite Gold Status within four (4) to six (6) weeks upon completion of the last Qualifying Flight. Miles earned from the Qualifying Flights must be credited to the eligible member’s KrisFlyer membership account by the end of his qualification period to be eligible for the accelerated upgrade.
• For Marriott Bonvoy Gold Elite members, the Preferred Partnership Programme offers the opportunity, through an Accelerator Challenge, to earn KrisFlyer Elite Silver status by completing 2 qualifying flights on a Singapore Airlines commercial flight paid with cash in any booking class except booking class codes G ‘Group fares’, within a six (6) month period from the date of registration in the Preferred Partner Programme. Award tickets and codeshare flights are excluded.
• When KrisFlyer grants the KrisFlyer Elite Silver Status to an eligible Member as part of the accelerator challenge under the Preferred Partnership Programme, such member will receive the upgraded KrisFlyer Elite Silver Status within four (4) to six (6) weeks upon completion of the last Qualifying Flight. Miles earned from the Qualifying Flights must be credited to the eligible member’s KrisFlyer membership account by the end of his qualification period to be eligible for the accelerated upgrade.

No. Elite Night Credits, including those earned through any Marriott Bonvoy promotion, will not count as Qualifying Nights towards either the Silver or Platinum accelerator challenge offered through this Preferred Partnership Program. Click here to learn more about Elite Night Credits.

A Qualifying Flight is defined as a Singapore Airlines-operated commercial flight in any booking class except booking class codes G ‘Group fares’.

The table below illustrates how to count the number of your Qualifying Flights. The flight segments (where a flight segment means the flight from one location to another on an aircraft, with zero or one scheduled stop(s) in between) must have first fulfilled the abovementioned criteria.

* If SIN⇆FRA and FRA⇆JFK segments are flown on different days, this will be counted as two flights even though they are both numbered as SQ26.

** Regardless of whether a passenger exits immigration and leaves the airport or not in between flights, it will be considered as two flights.

Qualifying flights can be booked in a single booking reference or across multiple booking references, but KrisFlyer miles must be credited into your KrisFlyer account to be eligible for the status match upgrade.

No, only flights operated by Singapore Airlines are eligible as Qualifying Flights. For avoidance of doubt, an SQ-TR codeshare flight number marketed by Singapore Airlines but operated by Scoot is not a Qualifying Flight.

No, frequent flyer miles must be credited to your KrisFlyer account in order to meet the criteria of fulfilling the Qualifying Flights and be eligible for the status match upgrade.

Your KrisFlyer Elite status is valid for 12 months from the date of your last flight with the status ending on the last day of the 12th month, i.e. in this case, until 31 Dec 2024. In order to maintain KrisFlyer Elite status, you will need to fulfil regular KrisFlyer programme qualification rules, i.e. accumulate 25,000 Elite miles for KrisFlyer Elite Silver status or 50,000 Elite miles for KrisFlyer Elite Gold status by 31 Dec 2024.

KrisFlyer Elite Silver Statusincludes the following benefits when travelling with Singapore Airlines (subject to Singapore Airlines Programme Rules):

• 25% tier bonus on actual miles flown on Singapore Airlines and Scoot
• Complimentary Standard Seat selection in Economy Class on Singapore Airlines
• Star Alliance Silver Status
• Priority reservation waitlist on Singapore Airlines or a Star Alliance airline
• Priority on airport standby lists for Singapore Airlines or a Star Alliance airline flight
• Waived or Discounted fees for KrisFlyer services
• Additional benefits on Scoot, the sister carrier of Singapore Airlines, including:
  • Additional 5kg baggage upgrade for the principal KrisFlyer Elite Silver member with minimum purchase of 20kg baggage online per member
  • Automatic assignment of standard seat for the travelling group
  • Complimentary BoardMeFirst for the travelling group
  • The above Scoot benefits are not applicable for group bookings with 10 or more passengers.

For more information on KrisFlyer Elite Silver Status, visit here.

• Exclusive member rates
• Complimentary enhanced Wi-Fi
• Ultimate Reservation Guarantee
• 25% bonus Points on stays
• 2 p.m. Late Checkout*
• Elite Welcome Gift of Points
• Enhanced Room Upgrade*

Yes. Members of KrisFlyer and Marriott Bonvoy, regardless of where they live, can participate in the Preferred Partnership Programme if they meet the eligibility requirements for the complimentary status match or Accelerator Challenge and register for the Preferred Partnership Programme.

Marriott Bonvoy members who have Gold Elite status or higher can register here.

1. On this page, members can sign in with their Marriott Bonvoy account number and password. Once logged into their Marriott Bonvoy account, they will be prompted to connect/log into their KrisFlyer membership account to link the two accounts.
2. Members must accept the KrisFlyer Programme Rules and the Marriott Bonvoy Programme Rules for their registration to be processed. Please note that the first and last name of both accounts must match for the registration to be processed.
3. The updated status will be reflected in the member’s KrisFlyer and Marriott Bonvoy membership accounts within 48 hours. 

KrisFlyer Members who have Elite Silver Status or higher can register here.

1. On this page, members can sign in with their KrisFlyer membership number and password. Once logged into their KrisFlyer account, members will navigate to the Partner Programme Page.
2. Under “Category”, members are to select “Non-Airline Partner” from the dropdown menu. Under “Partner”, members are to select “Marriott Bonvoy” from the dropdown menu. Members then enter their Marriott Bonvoy membership account number and click “Add”. Please note that the first and last name of both accounts must match for the registration to be processed.
3. After Marriott Bonvoy has been added, members can click on the "Register" button to register for the status match and/or accelerator offer.
4. The updated status will be reflected in the member’s Marriott Bonvoy membership account within 48 hours for all successful status match registrations.

Yes. However, members must meet the criteria each year to be eligible for retention of their complimentary KrisFlyer Elite Silver Status through the Preferred Partnership Programme.

Yes. However, members must meet the criteria each year to be eligible for complimentary Marriott Bonvoy Gold Elite status through the Preferred Partnership Programme.

Yes, members may achieve higher status by reaching all published qualification requirements as determined by KrisFlyer. For full qualification details, visit here.

Yes, members may achieve higher status by reaching all published qualification requirements as determined by Marriott Bonvoy. For full qualification details, visit here.

No. Eligible Marriott Bonvoy Platinum Elite and above members who wish to enjoy the benefits of KrisFlyer Elite Silver Status must register and be confirmed through the Preferred Partnership Programme here . To enjoy KrisFlyer Elite Silver Status benefits, members must enter their KrisFlyer membership number when booking flights with Singapore Airlines.

Upon registration on the KrisFlyer website, your registration will be unsuccessful if your Marriott Bonvoy membership tier is higher than the eligible membership tiers available for the status match or accelerator challenge. The eligible membership tiers are Marriott Bonvoy Gold Elite, Silver Elite and Member status.

Upon registration on the Marriott website, your registration will be unsuccessful if your KrisFlyer membership tier is higher than the eligible membership tiers available for the status match or accelerator challenge. The eligible membership tiers are KrisFlyer Elite Silver and Member status.

To be eligible for the KrisFlyer or Marriott Bonvoy benefits under the Preferred Partnership Programme, refer to the table below for the eligible membership tiers and the correct registration website.

An individual may only register for the Preffered Partnership Program and link their Marriott Bonvoy Account and KrisFlyer Accout once.

You do not need to hold your Marriott Bonvoy Elite status until the end of 6 months of the accelerator challenge to be qualified for the status upgrade. As long as your Marriott Bonvoy membership status is eligible on the day of registration, any changes to your Marriott Bonvoy Elite tier thereafter does not affect your eligibility to be upgraded under the accelerator challenge.

You do not need to hold your KrisFlyer Elite status until the end of 6 months of the accelerator to be qualified for the status upgrade. As long as your KrisFlyer Elite tier is eligible on the day of registration, any changes to your KrisFlyer Elite tier thereafter does not affect your eligibility to be upgraded under the accelerator challenge.

No. Eligible KrisFlyer members of Elite Silver Status and above who wish to enjoy the benefits of Marriott Bonvoy Gold Elite status must register and be confirmed through the Preferred Partnership Programme here. To enjoy Gold Elite benefits, members must enter their Marriott Bonvoy account number when booking stays at Marriott Bonvoy participating properties.

• All Marriott Bonvoy members can convert their Points to KrisFlyer miles at a ratio of 3 Marriott Bonvoy Points to 1 KrisFlyer mile.
• For every 60,000 Marriott Bonvoy Points converted to KrisFlyer miles in a single transaction, members receive an additional 5,000 bonus KrisFlyer miles.
• All KrisFlyer members can convert KrisFlyer miles into Marriott Bonvoy Points at a 2:1 ratio (2 KrisFlyer miles to 1 Marriott Bonvoy Point).
• Registration is not required for these points and miles benefits offered by KrisFlyer and Marriott Bonvoy, but customers must be members of KrisFlyer and Marriott Bonvoy.

KrisFlyer and Marriott Bonvoy may from time to time offer limited time offers to members of the KrisFlyer and Marriott Bonvoy preferred partnership Programme.

For a list of hotels and brands participating in the Marriott Bonvoy portfolio please refer to the Marriott Bonvoy Programme terms here.

No. The terms and conditions of the Marriott Bonvoy Loyalty Program require that individuals may only maintain one membership account in Marriott Bonvoy. Please refer to the Marriott website (https://help.marriott.com/s/article/Article-22511) for more information on how to merge your accounts. Please ensure that the account you have already status matched with remains as the active account after the merge.

To convert your KrisFlyer miles to Clubpoints:

• Log in and click on Miles, then ‘How to Use’.
• Scroll down to ‘Other Redemption Options’ and select ‘The Club’.
• Key in your The Club membership ID, as well as the number of miles that you would like to convert to Clubpoints.
• Click ‘Proceed’ to convert your miles.
• Upon successful conversion, your KrisFlyer account will be automatically linked to your The Club account. Once the accounts are linked, this may not be changed.
• Please ensure your registered name with The Club matches the registered name in your KrisFlyer account.

To convert your KrisFlyer miles to Clubpoints:

• Ensure that you have linked your KrisFlyer account to your The Club account.
• If your accounts are already linked, log in and click on Miles, then ‘How to Use’.
• Scroll down to ‘Other Redemption options’ and select ‘The Club’.
• Key in the number of miles that you would like to convert to Clubpoints.
• Click ‘Proceed’ to convert your miles.

• The conversion ratio of KrisFlyer miles to Clubpoints is 1 KrisFlyer mile to 0.15 Clubpoint. A minimum of 3,000 KrisFlyer miles is required for each per Conversion, and each member can convert up to a maximum of 30,000 KrisFlyer miles per calendar year (i.e. 1 January to 31 December). Please note that all KrisFlyer miles converted cannot be reversed.
• Clubpoints will be rounded down to the nearest integer of Clubpoints. The final amount of Clubpoints credited for each Conversion is subject to the value shown at the time of Conversion.

Unfortunately, transferring points from other frequent flyer programmes to KrisFlyer is not possible.

You can find out when your miles expire in your monthly KrisFlyer e-statement. You can also navigate to Miles > Miles validity when logged in to your KrisFlyer account profile.

For KrisFlyer members, all KrisFlyer miles are valid for 3 years from the date of their accrual

For PPS Club members, KrisFlyer miles will not expire as long as you retain your PPS Club membership. If you are unable to renew your PPS Club membership, your KrisFlyer miles will expire in 3 years.

Yes, if you wish to extend the validity of expiring miles, please log in to your KrisFlyer account and navigate to Miles > Miles Validity. A service fee of 1,200 miles or USD 12 will be charged for every 10,000 miles (or part thereof). This will extend validity by 6 months for KrisFlyer members and by 12 months for Elite Silver and Elite Gold members. Expiring miles may only be extended once.

Waitlisted seats are allocated based on several factors. We regret that we cannot provide specific details on how we manage waitlist requests.

Yes, you can make a multi-city redemption booking by contacting us.

Before conversion, please ensure that the names in both your KrisFlyer and Accor Live Limitless (“ALL”) membership accounts match for the conversion to be successful.
To convert your KrisFlyer miles to ALL Reward points:

• Log in and click on Miles, then ‘How to Use’.
• Scroll down to ‘Other Redemption Options’ and select ‘Accor Live Limitless’.
• Key in the membership number for your ALL account, as well as the number of miles that you would like to convert to ALL Reward points.
• Click ‘Proceed’ to convert your miles.
• Upon successful conversion, your KrisFlyer account will be automatically linked to your ALL account. Once the accounts are linked, this may not be changed.

To convert your KrisFlyer miles to ALL Reward points:

• Ensure that you have linked your KrisFlyer account to your ALL account.
• If your accounts are already linked, log in and click on Miles, then ‘How to Use’.
• Scroll down to Other Redemption options and select ‘Accor Live Limitless’.
• Key in the number of miles that you would like to convert to ALL Reward points.
• Click ‘Proceed’ to convert your miles.

The conversion rate is 3.6 yuu Points* to 1 KrisFlyer mile.

*with a minimum of 200 yuu Points required for each conversion.

• Step 1: In yuu App, under “me” tab, click on “Transfer points” option
• Step 2: Tap on the “Transfer Points” button under section “Transfer to KrisFlyer”
• Step 3: For first time conversion, enter your KrisFlyer membership number in the space provided. Do ensure that the registered name on your KrisFlyer account and yuu account are the same. For subsequent conversions, KrisFlyer membership number will be auto generated.
• Step 4: Enter the number of yuu Points you wish to convert to KrisFlyer miles.
• Step 5: Tap on “Review Transfer” to verify the number of yuu Points to be converted and “Confirm Transfer” when ready

A minimum of 200 yuu Points is required for each conversion to KrisFlyer miles.

There is no limit on the amount of yuu Points that can be converted to KrisFlyer miles in a calendar year.

At the moment, there are no conversion fees for transferring yuu Points to KrisFlyer miles.

You may log in to check your KrisFlyer account statements online upon the successful transaction.

A member’s KrisFlyer miles will expire after three years at 23:59 hours Singapore time on the last day of the equivalent month in which they were earned. For example, if the conversion was done successfully in April 2025, the KrisFlyer miles credited from the conversion will expire at 23:59 Singapore time on 30 April 2028. For PPS Club members, their KrisFlyer miles will not expire.

The conversion rate is 1 KrisFlyer mile to 1.325 yuu Points , with a minimum conversion of 2,000 KrisFlyer miles.

Before conversion, please ensure that the names in both your KrisFlyer and yuu Rewards membership accounts match for the conversion to be successful.

To convert your KrisFlyer miles to yuu Points:

• Step 1: Log in and click on 'miles’, then ‘How to Use’.
• Step 2: Scroll down to ‘Other Redemption Options’ and select ‘yuu’.
• Step 3: Key in the membership number for your yuu Account, as well as the number of miles that you would like to convert to yuu Points.
• Step 4: Click ‘Proceed’ to convert your miles.
• Step 5: Upon the first successful conversion, your KrisFlyer account will be automatically linked to your yuu Account. Once the accounts are linked, this may not be changed.

A minimum of 2,000 KrisFlyer miles is required for each conversion. Please note that all KrisFlyer miles converted cannot be reversed.

The maximum number of KrisFlyer miles that can be converted to yuu Points by each KrisFlyer member in a calendar year (i.e. 1 January to 31 December) is 80,000 KrisFlyer miles.

Upon successful conversion of KrisFlyer miles to yuu Points, you will immediately see the converted yuu Points reflected in your yuu Account.

Your KrisFlyer account will be automatically linked to your yuu Account after the first successful conversion of KrisFlyer miles to yuu Points. Please ensure that your KrisFlyer account and yuu Account details are keyed in correctly. Please also ensure that the registered name on your KrisFlyer account and yuu account are the same. Once the accounts are linked, changes to linkage are strictly not allowed.

Redemption can be done through FlyScoot.com or the Scoot mobile app.

Refer to the Scoot award chart here for the list of destinations

Waitlisting is not permitted for Scoot award flights.

Award tickets for SIA-Scoot mixed flight itineraries are to be redeemed separately:

• Round-trip and one-way award flights on Singapore Airlines can be redeemed on singaporeair.com or the SingaporeAir mobile app.
• Round- trip and one-way award flights on Scoot can be redeemed on FlyScoot.com or the Scoot mobile app.  

A passenger's use of an award flight is subject to the Terms and Conditions set by both the issuing airline and the participating airline providing the carriage. Please contact the respective airline for further assistance.

No. You will have to collect your baggage (if any), clear Custom and Immigration formalities and re-check in at the departure hall to receive your onward boarding pass.

For assistance with your Scoot award flight, please request for assistance via  Scoot’s online form and provide screenshots of the errors (where applicable).

The current Scoot tier benefits for our KrisFlyer members will apply to the award flights where applicable, based on your membership tier, e.g. seat selection, priority boarding, and BookFlex.

 The KrisFlyer miles shown on Scoot’s award chart is applicable for one-way base fare only and do not include any add-ons. Add-ons can be purchased with credit/debit card or other non-miles payment types when you make your redemption booking.

If the new flgiht journey requires KrisFlyer miles, the excess miles cannot be refunded. For more information, please refer to the terms and conditions for the Scoot award chart here.

Add-ons can be purchased with credit/debit card or other non-miles payment types only.

ScootPlus is currently unavailable for award redemption. Award flights are also not eligible for upgrades to ScootPlus.

Redeem bookings can be made for your redemption nominees. You can nominate up to five individuals (but not a corporation or legal entity) as your redemption nominees. 

Scoot award bookings are non-cancellable and non-refundable except for the following reasons:

1. Medical reasons
2. Death of passenger or immediate family members
3. Schedule change or disruption affected with retiming of 2 hours or more

Please contact Scoot if you would like to cancel your booking.

No, you will not earn KrisFlyer miles, Elite miles and/ or PPS Value for your Scoot award flight (Base fare). However, you can still earn miles for the cash portion paid for your purchased ancillaries (1 KrisFlyer mile for every eligible SGD 1 spent).

Yes, non-flight Elite miles and/or PPS Value can only be earned for cash spend on Kris+, KrisShop and Pelago. This excludes any applicable taxes, delivery charges and any surcharges. 

Redemption of KrisFlyer and/or KrisPay miles will not be eligible for earn of non-flight Elite miles and/or PPS Value.

Yes, non-flight Elite miles and/or PPS Value will be earned on KrisShop and Pelago purchases via the Kris+ app, for payments paid with credit/debit cards.

This will be reflected on the Account Summary page once you log in to your KrisFlyer account on singaporeair.com or the SingaporeAir mobile app.

Non-flight Elite miles and/or non-flight PPS Value earned from transactions that are later refunded will be reversed. Any membership renewal, membership upgrade, PPS Club renewal gift vouchers, KrisFlyer Milestone Rewards or PPS Rewards earned as a result of those non-flight Elite miles and/or PPS Value will be voided.

Your Non-flight Elite miles and/or PPS Value will be credited within one month of the KrisFlyer/KrisPay miles being credited in your account.

Yes, the maximum number of non-flight Elite miles and/or PPS Value to track towards KrisFlyer Milestone Rewards and/or PPS Rewards will be adjusted to match to your new membership tier. 

Example 1: When a KrisFlyer Elite Silver member’s status is upgraded to KrisFlyer Elite Gold, the total number of non-flight Elite miles that can be used towards KrisFlyer Milestone Rewards will increase from 5,000 to 10,000 non-flight Elite miles – meaning a total maximum of 10,000 non-flight Elite miles earned within the calendar year can be tracked towards the earning of KrisFlyer Milestone Rewards. 

Example 2: When a KrisFlyer Elite Gold member’s status changes to KrisFlyer Elite Silver, the total number of non-flight Elite miles that can be used towards KrisFlyer Milestone Rewards will decrease from 10,000 to 5,000 Elite miles – meaning a total maximum of 5,000 non-flight Elite miles earned within the calendar year, can be tracked towards earning KrisFlyer Milestone Rewards. If the maximum number of 10,000 non-flight Elite miles has been reached before the tier change, the reward earned will not be voided, but the number of total Elite miles tracked towards KrisFlyer Milestone Rewards will be recalculated upon tier change.

Available from 1 November 2025 0000hrs (GMT+8), Access is an additional option available to KrisFlyer members to use their KrisFlyer miles to pay and confirm Singapore Airlines flight tickets immediately if there are seats available on the desired flight. The number of miles required for seat confirmation will vary depending on seat demand on the flight and may fluctuate throughout the year.

From 1 November 2025, Access redemption seats can be booked for one-way or return Singapore Airlines-operated flights for travel from 1 November 2025.

Members will benefit from a reduction of 5% in Economy Saver award redemption rates for flights within Asia and South West Pacific (Zones 1 to 9). However, Business and First/Suites Saver award redemption rates for Zones 1 to 9 will increase by 5%.

Saver award rates will increase by 5% across all cabin classes for flights to and from Europe and the United States of America (Zones 11 to 13). For flights to and from Africa, the Middle East, and Turkey (Zone 10), rates will rise by 10 to 20%.

Advantage award rates across all zones and cabin classes, except for Zone 10, will increase by 10 to 15%. For Zone 10, the Economy Advantage rates will increase by 5%, the Business Advantage rates by 18%, and First/Suites Advantage rates by 15%.

All figures above represent approximate changes for one-way Singapore Airlines flight awards between Singapore and the corresponding regions.  

The revised Redemption Award and Redemption Upgrade charts apply to bookings ticketed on or after 1 November 2025, 0000hr (GMT +8). 

If you have issued your ticket(s) before 1 November 2025, the redemption award levels before the revisions apply. 

Changes made to flight dates on or after 1 November 2025 will not require additional miles*. Other changes made to the itinerary (e.g. change of cabin class, route and/ or award type) on or after 1 November 2025 will be calculated based on the revised award levels.  

Members with existing redemption bookings/tickets who wish to change travel plans are advised to make the changes before 1 November 2025, for the current award levels to be applicable. Booking changes can be made online via the Manage Booking page.  

*Subject to ticket validity. Additional miles may be required if ticket reissuance is required.

If you cancel your booking, and your new ticket is issued before 1 November 2025, the current redemption award levels (before the revisions) will apply. If you cancel your booking and issue your ticket(s) on or after 1 November 2025, the revised redemption award level will apply.  

The revised redemption award and redemption upgrade charts apply to confirmed waitlist bookings ticketed on or after 1 November 2025.