Contact us

If you are facing any issues or have any queries, please first take a look at our self-help resources available for you below. For urgent help or if you are flying within 72 hours, contact us using the information provided below.

For bookings made with a travel agent or partner airline, please contact them directly to make any changes.

Self-help resources

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General Help

To resolve issues related to booking, baggage, and inflight requests, or arrange for special assistance, use our help form.

Get Help
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Travel seamlessly​

Learn about our digital innovations in place to ensure an easier and smoother journey for you.​

Find out more
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Changes and Refunds Form

If your travel plans were disrupted, use this form to request for assistance. Priority is given to those flying within 72 hours or have medical emergencies.

Changes and Refunds Form
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Frequently asked questions (FAQ)

Browse our FAQs for answers to commonly asked questions.

View FAQs
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Flight disruption statement

If your flight was disrupted and you need documentary proof, you can request for a flight disruption statement online.

Request for statement
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Suggestions for improvement

Let us know how your experience with us was and how we can serve you better.

Share feedback

Exclusively for PPS Club members

For your convenience, PPS Club members can send a text message* to +65 9184 8888 with “PPS <space> 10-digit PPS Club membership number” to request for a call back from our staff. You can also request a callback* via the latest version of the SingaporeAir mobile app using a data plan or WiFi.

Once installed, follow these steps:

  1. Launch the SingaporeAir mobile app and log in to your account.
  2. Navigate to 'My Account'
  3. Click on the 'PPS Connect' button.

*Carrier charges may apply. Additional charges may apply when receiving calls from PPS Connect while roaming. Contact your mobile carrier for more information about data plan and roaming charges. Mobile number must be the same number registered in your KrisFlyer profile.

Speak with us

If you still require assistance, please select a location for the address & contact information of any Singapore Airlines office across the globe.

Enquiry & Feedback

You can send your enquiry or feedback through our online forms.

HighFlyer programme

If you would like to maximise your returns on business travel - you may submit your enrolment application here.

Existing HighFlyer programme accounts only.

If you have questions on how to access your account or have difficulty on our self-serve portal - write in to our dedicated supportexternal-icon-image team.

Operating Hours:
Monday to Friday: 8.30am - 5.30pm (Singapore time, including Public Holidays)

MICE travel programme

For MICE related queries please visit here

Public Relations

For press or media-related inquiries, contact us at public_affairs@singaporeair.com.sg

Singapore Airlines Air Cargo  

For cargo-related enquires, you may find the contact information here.

Get in touch with our travel partners

To make any changes related to your hotel or car rental bookings, contact our travel partners directly.