Help and FAQs
Covid-19 related support
Learn more about our latest support measures regarding Covid-19:
Complimentary Rebooking PolicySupport for KrisFlyer members (including miles and membership tier extension)Support for PPS Club members (including membership tier extension)Travel to SingaporeFlights cancelled by Singapore Airlines
For all other travel information regarding Covid-19, visit the Travel Information Centre.
Cancellations and refunds
No, only bookings made on singaporeair.com or from a local Singapore Airlines office can be cancelled online. To cancel a booking you’ve made with a travel agent, get in touch with them directly.
Yes, you can cancel your remaining flights by entering your Booking Reference number in the ‘Manage Booking’ section of our website. This is subject to the fare conditions of your ticket.
Yes you can, subject to the fare conditions of your ticket. However, your cancellation will apply to your whole itinerary and for all passengers in your booking.
If you’ve purchased a ticket on a refundable fare, you can request for a full refund on our website. However, cancellation/refund fees may apply. If you cancel a non-refundable ticket, only the taxes will be refunded.
- enter your Booking Reference in the ‘Manage Booking’ section;
- click on the ‘Cancel booking’ link; and
- be guided through a few easy steps.
If you’ve purchased a ticket for a flight to or from the USA, you may cancel your ticket without penalty within 24 hours of your booking - as long as that reservation is made one week or more before your flight departs. To ensure that you get a full refund, your cancellation must be made with your local Singapore Airlines office.
Cancellation/refund fees are imposed for certain tickets based on their fare conditions.
If you purchased your ticket in Italy, please refer to our General Conditions of Carriage for the Italian market.
If you purchased your ticket elsewhere, please refer to our General Conditions of Carriage for other markets.