mySQupgrade

Why should I purchase an upgrade?

With mySQupgrade, you can upgrade your seat at an affordable price. The entire purchase process is done online at your convenience. 

What happens after I purchased an upgrade?

Congratulations! You’ll now fly on Premium Economy Class or Business Class with wider food and beverage options, increased baggage allowance, as well as priority check-in, boarding and baggage handling. The fare conditions of your booking won’t change, and any accrual of KrisFlyer miles, Elite miles, PPS Value, or miles from other KrisFlyer partner airlines will be based on your original booking.

How do I get invited to purchase an upgrade?

Invitations are made at Singapore Airlines’ sole discretion based on certain criteria and a combination of factors, which are dynamic. To stand a chance of being invited, please ensure that your e-mail address is correctly indicated when making a booking so that we are able to contact you if you are eligible.

Alternatively, you may also check your eligibility in the search widget above by entering your booking reference number and last name, for flights that are departing within the next 72 hours.​

Upgrades are not available in the following scenarios:
- Flights are not ticketed by Singapore Airlines
- Flights are not operated by Singapore Airlines
- More than 9 passengers booking
- Infant(s) in booking
- Redemption award tickets 
- Flight Pass bookings
- Bookings with Economy Lite or Economy Value fare types and Premium Economy Lite fare types

I have received an invitation to purchase an upgrade. Are all of my flights eligible for upgrade?

Not all flights in your booking are eligible for upgrade. Eligibility is decided at Singapore Airlines’ sole discretion, and eligible flights will be detailed in an e-mail you will receive. For example, if a flight is not operated by Singapore Airlines, or you do not have a confirmed reservation for a particular flight, those flights will not be eligible for upgrade.

I’ve received an invitation to purchase an upgrade. But when I click on “Get Upgraded” in the email, why do I see “Not eligible for upgrade” on the offer page?Upgrade availability is updated in real time, hence it may change between the time the invitation to upgrade is sent and when you click on "Get Upgraded".

Why did someone else in my booking receive an invitation to purchase an upgrade but not me?Invitations to purchase an upgrade are sent to one e-mail address within the eligible booking. Although you did not receive the invitation to purchase an upgrade through your own e-mail address, the person who receives the invitation will be purchasing on behalf of everyone in that booking.

Can my travelling companion, who’s made another booking, purchase an upgrade too?If your companion has made a booking separate from yours, kindly inform them to check for the invitation to bid through their own e-mail address. Alternatively, they can check if their itinerary is eligible for upgrade through the widget above.

Do note that purchases tied to different bookings are assessed separately, and we are unable to guarantee that both passengers will be upgraded together.

Can I make changes to my original booking after purchasing an upgrade?Upgrades are only valid for the specific flight/date indicated in the invitation email. If you make changes to the flight in your original booking, the upgrade may not be applied onto your new flight.

How can I stop receiving invitations to upgrade?Click on the “Unsubscribe” link at the bottom of the upgrade invitation e-mail to stop receiving invitations to upgrade.

How much is the upgrade?The upgrade price will be shown once you enter your booking reference and last name in our widget. This price is not negotiable.

It is not inclusive of your original airfare.

Is the purchase amount for one or all passengers in my booking?The upgrade price you see on the offer page is on a "per passenger" basis, and the same price will be applied to each passenger in the booking when submitted.

How do I know how many passengers I am purchasing the upgrade for?During the offer process, the applicable number of passengers will be shown under the “Your offer(s)” section. This should match the number of passengers in your booking.

Can I purchase an upgrade if I am travelling with a child?Yes, you may, as long as the child is not an infant. Do note that you can only purchase for all passengers in your booking, including any child, and that the purchase amount for all passengers will be the same.

Can I purchase the upgrade for just myself instead of for everyone in my booking?Yes, you may. However, you will need to contact your local Singapore Airlines Reservations & Ticketing office, and request for your booking to be split so that those passengers who want to be upgraded may purchase together. The rest of the passengers in that booking will not be affected by the purchase.

What should I do if I have multiple flights eligible for upgrade in my booking, and I do not want the upgrade for some flights?Purchase can be selected separately for each flight in your booking, so you should see the choices available in the upgrade offer page.

Is there a time limit to purchase an upgrade?The online offer window closes 9 hours prior to the departure of each eligible flight. Please note that if you would like to purchase an upgrade within 9 hours to the departure of your flight, please approach our airport check-in counter to enquire.

Are there any alternative means to purchase an upgrade?Yes. Apart from purchasing the upgrade through the offer page link found in our e-mail invites, you may also purchase an upgrade by entering your booking reference number and last / family name in the widget above.

You may also enquire about upgrade purchase at the airport at our check-in counters.

What forms of payment are accepted?

We accept credit cards, debit cards or KrisFlyer miles. All other forms of payment, including upgrade vouchers are not accepted. 

Can I pay with two different credit cards?No, each upgrade purchase can only be paid for using one credit card.

Can I pay for my upgrade using miles?Yes, you may use your KrisFlyer miles to pay in full for your upgrade. However, you cannot mix miles with cash.

Will I be charged anything if my purchase is rejected?

Payment will only be deducted from your credit card if your purchase is successful.

Will I have to pay any taxes or fees when I purchase for an upgrade?

All applicable prepayable airline taxes and fees are covered by the total amount shown on the offer confirmation screen. Do note that your payment card issuer may impose additional fees or charges. Please contact your payment card issuer should you have any queries regarding the final amount charged.

How do I identify a payment for the upgrade purchase on my credit card statement?Any payment for upgrade purchase will be labelled “SINGAPOREAIR MYSQUPGRADE.”

What should I do if I receive an error when purchasing the upgrade?Return to the offer process using the “Back” button on the offer pages (using the back button of your browser will not work), and check that you have entered all your details correctly. Some banks may decline this transaction, do try contacting your bank to allow the transaction. If you still receive an error message, contact us.

What should I do if I did not receive a upgrade confirmation e-mail after purchase?Please allow two to four hours for the purchase confirmation e-mail to be generated. Also check the spam folder of your e-mail account. If you still do not receive a confirmation e-mail after following these steps, contact us.

Can I purchase an upgrade after the offer window has closed?No, you will not be able to purchase an upgrade after the offer window has closed. All purchases online must be completed at least 9 hours before departure for the relevant flight segment. For purchases within 9 hours of your departure, please approach our airport counter to enquire.

How will I know the outcome of my purchase?You will be informed of the outcome of your purchase via e-mail after payment.

If my upgrade is ineligible, will I be told why?

No, we do not specify why a flight is ineligible for upgrade. Please note that the outcome of your upgrade purchase is determined by a combination of various factors, including real-time update of seat availability.

How is the outcome of an upgrade determined?

We consider the number of seats available at the point of purchase. Seat availability is updated in real-time.

Can I transfer a successful upgrade to another flight?Successful upgrades are non-transferable, non-refundable, and are only valid on the specific flight/date the upgrade was purchased for.

Will all special requests from my original booking be applied in my upgraded flight segment?All special requests from your original booking will be carried over to your upgraded flight segment. However, it does not guarantee that your special request will be fulfilled.

If I have purchased advanced seat selection, additional baggage, or an add-on deal in the original class, will it be carried over to the upgraded flight segment?No, it won’t. Such fees and purchases are refundable, hence if you are successfully upgraded, please contact us to request for a refund if you do not require the services anymore.

If I’m travelling in group and we’ve already chosen to sit together in Economy Class, will we also be assigned neighbouring seats in the upgraded cabin class?

No, it is not possible to maintain seating arrangements after the upgrade is confirmed. We cannot guarantee the availability of neighboring seats at the point when your upgrade is confirmed, as others who purchased Premium Economy Class or Business Class tickets earlier would already have selected their seats.

Can I select my seat in my upgraded cabin class?Yes, you can do so when you check-in. If you had selected a seat in the original cabin prior to your upgrade being confirmed, this selection will no longer be valid and you will have to select a seat in the upgraded class during check-in. Note that we cannot guarantee the availability of neighboring seats at the point when your upgrade is confirmed, as others who have purchased Premium Economy Class or Business Class tickets earlier would have already selected their seats.

How do I pre-order my Book the Cook meal after I have been upgraded? You can select your meal in Manage Booking, up till 24 hours prior to flight departure. Pre-order will not be available if you have checked in prior to upgrade. Book the Cook meals are subject to availability depending on the origin of your flight segment.

If you have pre-ordered a Book the Cook meal in your original class, it will not be brought forward to the upgrade class.

Why does my seat product on my flight differ from the images in the mySQupgrade invitation email or product detail page?All images used in the upgrade invitation email and offer pages are for illustration purposes only. Actual product depends on aircraft type and the aircraft for any flight may be changed last-minute due to operational requirements.

If I have checked in prior to my upgrade, how can I get the updated boarding pass?You can do so by clicking "Get boarding pass" via online or mobile check-in. Alternatively, you can approach any of our airport staff for assistance.

Can I change or cancel my flight after it has been upgraded?Your ability to change or cancel your flight will depend on the fare conditions of your original booking, but your upgrade will be forfeited should you choose to change or cancel your flight, as an upgrade purchased is non-transferrable and non-refundable once successful. If your original ticket is refundable, do note that you can refund your ticket through Manage Booking. You will not be able to change your original booking through Manage Booking once you have been upgraded. You will have to contact your Singapore Airlines office to make any further changes.

Can I apply further upgrades, such as redemption upgrades or upgrades purchased with cash, on the upgraded flight segment?No further redemption or cash upgrades can be applied on a segment that has already been upgraded via mySQupgrade.