Singapore Airlines

KrisFlyer Terms and Conditions

These Terms and Conditions define the contractual relationship between Singapore Airlines Limited (“Singapore Airlines”) and each individual member. All persons applying for membership shall be deemed to have read and accepted the Terms and Conditions. Members are responsible for keeping themselves informed of the current Terms and Conditions of the KrisFlyer programme which are posted on Singapore Airlines' website. Continued participation in the programme by a member will be regarded as acceptance of the current Terms and Conditions.
View All
A. General conditions
  1. The KrisFlyer programme and PPS Club structures, benefits (including without limitation award tickets, upgrade, PPS Value, PPS Rewards and KrisFlyer Milestone Rewards) and other features (including but not limited to KrisFlyer miles) are part of a loyalty programme which has as its objective, the promotion of the purchase of goods or use of services provided by Singapore Airlines or any partner specified by Singapore Airlines. Singapore Airlines does not purport (whether through the KrisFlyer programme, the PPS Club structures, benefits (including without limitation award tickets, upgrade, PPS Value, PPS Rewards and KrisFlyer Milestone Rewards) and other features (including but not limited to KrisFlyer miles) or otherwise) to operate a payment service regulated under the Payment Services Act and Singapore Airlines is not licensed, approved, registered or regulated under the Payment Services Act. Consequently, holders and users of the KrisFlyer programme, the PPS Club structures, benefits (including without limitation award tickets, upgrade, PPS Value, PPS Rewards and KrisFlyer Milestone Rewards) and other features (including but not limited to KrisFlyer miles) will not be afforded the relevant protections set out in the Payment Services Act and related subsidiary legislation, regulations, circulars, notices, directions and guidelines. Should KrisFlyer miles be able to be purchased, such purchased KrisFlyer miles may only be redeemed in Singapore for the payment or part payment of goods or services (or both) provided by Singapore Airlines and/or the related corporations of Singapore Airlines.
  2. A KrisFlyer membership is strictly personal and only for use by the member. It cannot be transferred, sold or bartered. The member is responsible for ensuring that his/her KrisFlyer account is not used improperly. Misuse of membership cards, KrisFlyer programme, PPS Club and their related benefits may result in termination or suspension of membership, or withdrawal of benefits. Singapore Airlines reserves the right to claim compensation for damage sustained in connection with the misuse.
  3. Singapore Airlines further reserves the right to modify the KrisFlyer programme and PPS Club structures, benefits (including without limitation award tickets, upgrade, PPS Value, PPS Rewards and KrisFlyer Milestone Rewards) and other features, including these Terms and Conditions at any time. This includes changes without limitation to the following:
    1. KrisFlyer programme partners or participating organisations;
    2. Rules for earning or using KrisFlyer miles;
    3. Qualification and renewal criteria for all tiers in the KrisFlyer programme and PPS Club structures;
    4. Award structure and availability of awards;
    5. Rules for use of awards and the cities served; and
    6. Features of special offers and promotions. Awards from programme partners are dependent on the partner's continued participation in the KrisFlyer programme.
      No damage claims against Singapore Airlines by members may be lodged as a result of legally required country-specific alterations.
  4. Although Singapore Airlines will use reasonable efforts to notify members of material changes to the KrisFlyer programme, PPS Club and/or to these Terms and Conditions, it is the responsibility of members to keep themselves up to date. Any use of the KrisFlyer programme and PPS Club by a member will be deemed as acceptance of any amendment.
  5. Certain programme and tier benefits as well as rewards may be subject to their own set of terms and conditions, as specified separately.
  6. Singapore Airlines reserves the right to audit the member’s account at any time for compliance with the Terms and Conditions without prior notice.
B. Membership enrolment and obligations
C. Membership termination
D. Earning KrisFlyer Miles
E. Claim for Missing KrisFlyer miles
F. Using KrisFlyer miles
G. KrisFlyer Elite Silver, KrisFlyer Elite Gold and PPS Club membership
H. Redemption group nominations
I. Singapore Airlines and SilkAir redemption and upgrade awards
J. Star Alliance Awards and Star Alliance Upgrade Awards
K. Mileage expiry
L. Personal identification number (PIN)/Password
M. Personal data protection
N. Limitation of Liability
O. Miscellaneous