Help centre

Find answers, help forms and guides here. 

Most common requests

Booking changes

Select seats and meals, add baggage allowance, or change and cancel flights.

Manage Booking

Changes and refunds

Flight changes due to exceptional reasons or if it was cancelled by SIA.

Request changes and refunds

Damaged baggage

Report damaged baggage within 7 days of your flight's arrival.

Report damaged baggage

Submit a help form

Provide details about your issue under these topics, and we’ll resolve it promptly.

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Flight changes and disruptions

Flight disruptions, cancellations, and refunds.

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PPS Club / KrisFlyer

Account access, membership profile, claim missing miles, and more.

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Baggage and lost items

Delayed or damaged baggage, baggage claims, lost items, and more.

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Special assistance

Unaccompanied minors, mobility assistance, and travelling with pets.

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Inflight amenities

Seats, inflight entertainment, and Wi-Fi.

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Existing cases

Only for open cases that are currently being processed.

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General enquiries

For all other general enquiries not listed above.

Reach out to us

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PPS Club support

Exclusively for PPS Club members. Our staff will contact you directly to help resolve issues related to your flight, membership, and more.

see options
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Kris chatbot

Kris can answer questions and help you with queries on baggage allowance, lounge access, and waitlist statuses.

chat with us
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Feedback

Let us serve you better. Share your experience with us, suggestions for improvement, and even compliments to our staff.

send feedback

Contact details

Select a help form

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Flight changes and disruptions

Changes and refunds

Request to change your flight due to special circumstances or claim a refund if your flight was cancelled by SIA.

Flight disruption statement

Request for documentary proof if your flight was disrupted.

Select a help form

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Baggage and lost items

Items left behind

Request help to recover items left behind on our aircraft or airport lounge.

Check baggage status

Track the status of your delayed or damaged baggage after you have made a report.

Damaged baggage

Make a report for damaged baggage or checked baggage with contents missing.

Delayed baggage

Make a report for checked baggage that did not arrive with you on your flight.

Allowance and restrictions

Queries on baggage allowance, rules, restrictions, and oversized items.

Select a help form

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Special assistance

Special assistance request

Unaccompanied minors, wheelchair assistance, and personal medical equipment requests.

Travelling with pets request

Flying with domesticated animals, service dogs.

PPS Club support

PPS Connect
PPS Club members can send an SMS to request for a call back from our staff;

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+65 9184 88 88

Message:  “PPS <space> 10-digit PPS Club membership number” 

Mobile number must be registered in your KrisFlyer profile. Carrier charges may apply.

or request a callback using the SingaporeAir mobile app:

  1. Launch the SingaporeAir mobile app.
  2. Log in to your account.
  3. Navigate to 'My Account'.
  4. Select 'PPS Connect' button.
PPS Club in Mobile


WhatsApp Call*

PPS Club members in selected countries** can scan the following QR code to get in touch with our staff using WiFi or a data plan:

WhatsApp


Alternatively, click here to launch the service.

Click here for our guide on how to use this service. Please note that this service only supports calls, and not chat messages.

* For your security and privacy, please avoid sharing sensitive personal information, including but not limited to your full name, passwords, or financial details.

** The WhatsApp Call service may be unavailable in countries where the use of the technology for internet calls (VoIP) is restricted or prohibited by local regulations.