Help and FAQs
Covid-19 related support
Learn more about our latest support measures regarding Covid-19:
Complimentary Rebooking PolicySupport for KrisFlyer members (including miles and membership tier extension)Support for PPS Club members (including membership tier extension)Travel to SingaporeFlights cancelled by Singapore Airlines
For all other travel information regarding Covid-19, visit the Travel Information Centre.
When you book on singaporeair.com and SingaporeAir Mobile app, you can use your KrisFlyer miles to offset part or all of the total to be paid on flights operated by Singapore Airlines. You can also use your KrisFlyer miles for selected ancillaries on flights operated by Singapore Airlines. After using your miles, the remainder of the grand total will have to be paid for using your credit/debit card. Physical cash payment is not accepted / supported.
If you book your ticket through travel agents or Singapore Airlines ticket offices or call centres, you will not have the option to mix your KrisFlyer miles and cash for payment.
No. When you choose to mix KrisFlyer miles and cash, you’re using your miles as you would a credit/debit card, Masterpass™ or PayPal. This means you have a choice of any available seat on any available flight operated by Singapore Airlines, when you book on singaporeair.com.
KrisFlyer Milestone Rewards are applicable to all KrisFlyer and KrisFlyer Elite members. KrisFlyer Milestone Rewards are awarded automatically when you have earned the required Elite miles on flights operated by Singapore Airlines, and/or Scoot in a single calendar year, from 01 January to 31 December.
No, KrisFlyer Milestone Rewards are applicable to KrisFlyer and KrisFlyer Elite members only. PPS Club members can earn exclusive PPS Rewards, based on their accrued PPS Value in their current membership year.
Yes, you can still use them for your upcoming bookings before the reward expiry date, subject to the same Terms and Conditions.
To track your KrisFlyer Milestone Rewards, log into your KrisFlyer account on singaporeair.com or via your SingaporeAir mobile app, then go to the “KrisFlyer Milestone Rewards” tab under your Account Summary. Your KrisFlyer Milestone Rewards progress tracker and applicable rewards that you have earned will be shown here.
You can retrieve the promo code from “Messages”. Simply log into your KrisFlyer account on singaporeair.com or via your SingaporeAir mobile app and click on the “Messages” tab to retrieve the relevant reward message.
KrisShop promo codes that have expired cannot be re-issued.
Terms and conditions governing the use of KrisFlyer Milestone Rewards are available here.
No, only tickets purchased on singaporeair.com or from a local Singapore Airlines office can be changed online and as long as you’ve purchased a fare that allows changes to your flights. To change the itinerary for a ticket you’ve purchased from your travel agent, get in touch with them directly.
When you use a credit card to pay for your flights out of certain countries, Singapore Airlines incurs costs relating to the acceptance of credit cards. You won’t be charged a service fee if you choose to pay with debit cards or other non-credit card alternatives.
Anyone at all. You can nominate up to five individuals (but not a corporation or legal entity) as your redemption nominees – which means that you can redeem your KrisFlyer miles for award tickets or flight upgrades for them, and/or pay for their tickets on Singapore Airlines with your KrisFlyer miles when you book online.
Once you add someone, you can’t change them for six months. And while adding someone is free, deleting them will cost you miles or money:
|KrisFlyer||3,000 KrisFlyer miles / US$30||5,500 KrisFlyer miles / US$55|
|KrisFlyer Elite Silver||1,500 KrisFlyer miles / US$15||4,000 KrisFlyer miles / US$40|
|KrisFlyer Elite Gold||Free||2,500 KrisFlyer miles/ US$25|
|PPS Club and Solitaire PPS Club||Free||Free|
If your redemption nominee is a child or an infant, he/she will still require the same number of KrisFlyer miles for redemption.
Passengers in Suites, First Class, and Business Class will enjoy complimentary seat selection at all times. Passengers in Premium Economy Class will enjoy complimentary seat selection, and may pay a fee to select Extra Legroom Seats.
The Economy Flexi fare allows passengers to have access to Economy Standard and Forward Zone Seats for free in advance from time of booking. The Economy Standard fare allows passengers to select in advance Economy Standard Seats for free, while passengers who choose the Economy Lite or Value fare can select Standard or Forward Zone Seats in advance for a small fee.
If you are a PPS Club, KrisFlyer Elite Gold or KrisFlyer Elite Silver member, you can select seats from certain categories in advance for free, in accordance with your membership tier, regardless of the fare type you choose. For more details, please click here.
For a successful transaction with your credit / debit card:
- Ensure that you have sufficient credit or balance
- Ensure that your payment details have been correctly entered
- Ensure that your credit / debit card has not been reported stolen or used for fraudulent activity
- Ensure that the country of the issuing bank does not have currency or credit limitations
- Ensure that e-commerce transactions have been enabled for your credit / debit card
- For Alternative Payment Methods (APMs), ensure that your log-in credentials have been entered correctly
- For Alternative Payment Methods (APMs), ensure that your account has sufficient balance