Singapore Airlines

Help and FAQs

Secure My Fare

‘Secure My Fare’ is a booking option available on the Singapore Airlines website and mobile app that gives you the opportunity to hold your booking and fare for up to 3 days. Now, you have more time to confirm your travel details without having to worry that the displayed fare might go up in price.

When choosing your flights via the Singapore Airlines website or mobile app, you will be given the ‘Secure Fare’ option. Simply pay the holding fee, and your booking and fare will be secured for up to 3 days. You can then confirm your booking by paying the full fare within this hold period.

The holding fee is not deducted from the final cost of your ticket, and will not be refunded if the booking is not confirmed.

After choosing your flights, eligible itineraries will have a ‘Secure Fare’ button enabled for selection. Currently, ‘Secure My Fare’ is only available for:

• Flights operated by Singapore Airlines;
• Non-redemption bookings; and
• Premium Economy and Economy class bookings

Whether an itinerary is eligible or not will also depend on travel dates, origin/destination, and fare conditions.

‘Secure My Fare’ bookings usually have a hold period of 3 days, but this might vary depending on the itinerary and fare conditions (e.g. a promotional fare may have a shorter hold period of 1 day).

Your final hold period and payment deadline will be confirmed at the payment page.

In case you change your mind about a ‘Secure My Fare’ booking at the payment page, you will be given an option to confirm and pay for your booking immediately without having to restart your booking.

You will only be able to add more products to your journey after your booking is confirmed and fully paid. You may do so via Manage Booking.

The holding fee is around SGD 5-20 per passenger, and can vary depending on the flights in your itinerary.

Your holding fee amount will be stated underneath the ‘Secure Fare’ button on the flight search page. The same information will be presented on the payment page before payment confirmation.

After confirming passenger details, you will be directed to the payment page where you can pay your holding fee.

Payment of the holding fee must be by credit card only. The option to pay with KrisFlyer miles or direct debit is not available.

When you pay with your credit card, you can choose from a range of available currency options after entering your card details. Do note that your bank will perform the relevant conversion at their prevailing exchange rate and may charge a conversion fee.

Upon payment, you will be sent a Secured Fare confirmation email. This email will contain your 6-digit Booking Reference, and a reminder on your payment deadline.

An e-receipt for each passenger will also be auto-generated and attached to this confirmation email. Further reminders on your payment deadline will not be sent.

Log-in to Manage Booking using your booking reference number and last name to view such bookings.

You may also log-in to your KrisFlyer account if your ‘Secure My Fare’ booking was made using your membership number.

Bookings that have their fare secured cannot be changed during the hold period. If you need to modify your booking, you should make a new booking instead and allow the original to expire. Your holding fee will not be refunded.

Bookings that have their fare secured will be automatically cancelled once the hold period has passed, so you may simply allow it to expire. Your holding fee will not be refunded.

For ‘Secure My Fare’ bookings made in the USA that include travelling to or from the USA, a full refund of the holding fee is applicable if cancellations are made within 24 hours of that holding fee payment. Please contact your local Singapore Airlines office for assistance.

You may log-in to Manage Booking using your booking reference number and last name to complete full payment and confirm your on booking.

You may also log-in to your KrisFlyer account if your ‘Secure My Fare’ booking was made using your membership number.

Yes, you will be allowed to select different payment options and currency options when you confirm your booking. The option to Pay With Miles will also be available.

If you choose to pay by credit, do note that a credit card surcharge may apply in addition to your secured fare.

Your secured fare will be held in its original currency. If you choose to pay the full fare amount using a different currency, your bank will perform the relevant conversion at their prevailing exchange rate and may also charge a conversion fee.

Your ticket will be issued upon full payment of the secured fare. You may then proceed to add more products to your journey (e.g. seat selection, special requests, add-on purchases) via Manage Booking.

Rules on ticket changes, cancellations and refunds will be subject to your fare conditions.

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