Help and FAQs
Covid-19 related support
Learn more about our latest support measures regarding Covid-19:
Complimentary Rebooking PolicySupport for KrisFlyer members (including miles and membership tier extension)Support for PPS Club members (including membership tier extension)Travel to SingaporeFlights cancelled by Singapore Airlines
For all other travel information regarding Covid-19, visit the Covid-19 Information Centre.
Auto check-in is an opt-in service that automates the check-in process, so you can avoid the hassle of checking in manually.
If auto check-in is turned on, we’ll automatically check you in 48 hours before your flight departs, for all eligible passengers and flights in the booking. Once you have been automatically checked in, you will receive a check-in confirmation.
All passengers are eligible for auto check-in, except those who:
- are below 18 years old, and are not accompanied by an adult (above 18) passenger
- are travelling in a group of 10 passengers or more in the same booking
- have one or more preceding flights in the same booking, and have not been checked in for those flights
- are waitlisted for a flight, or whose booking includes flights that have not been confirmed or ticketed
- have extra seats or cabin baggage
- are flying on a flight operated by a partner airline (even if the flight code begins with SQ) for their first leg of their journey
Once you’ve received your booking confirmation, you can turn on auto check-in via Manage Booking on the Singapore Airlines website. This must be done at least 48 hours before your flight’s scheduled departure.
To turn on auto check-in, you must also fill out the necessary passport and personal details for all passengers in your booking. Do make sure that these details are accurate at the time of the flight, and that all passengers’ passports have at least six months’ validity remaining.
Yes, you can be automatically checked in even if you have check-in baggage. When you arrive at the airport, simply proceed to the automated bag drop or counter to check in your baggage.
No, any changes in the auto check-in status will affect all flights and all passengers within the booking.
For instance, if you turn on auto check-in for a booking that includes a round-trip for six passengers, all six passengers will be automatically checked in 48 hours before the outbound flight, as well as the inbound flight.
No. You must turn on auto check-in for the new flight again.
If you make changes to your flight within 48 hours to departure, you will not be able to turn on auto check-in for that flight.
Yes, you can. Simply visit Manage Booking to make changes to your booking as usual. You can select your seats in advance, change or upgrade your flights, choose your meals, purchase additional baggage allowance, or update passport and personal details.
Auto check-in is an opt-in service. If you do not wish to be automatically checked in, simply avoid turning it on. If you previously turned on auto check-in but have changed your mind, you can turn it off via Manage Booking at least 48 hours before your flight’s scheduled departure.
Once you’ve been automatically checked in, you’ll receive a check-in confirmation email.
If you wish to change your seats, generate your boarding pass, or cancel your check-in, you may do so via Manage Check-in after you have been automatically checked in.
If you have a confirmed seat selection, you will be assigned your selected seat. Otherwise, the system will automatically assign seats for you and your travel party based on availability.
If you wish to change your assigned seats, you may do so via Manage Check-in after you have been automatically checked in.
If your auto check-in was unsuccessful, do proceed to check in manually. You can try to check in online, via your SingaporeAir mobile app, or at the airport. Before checking in, ensure that your passport details are accurate and matches your travel visa.
If it is less than 48 hours before your flight’s scheduled departure, verify your check-in status via Manage Check-in or the SingaporeAir mobile app. If you have not been checked in, proceed to check in online or via the app.
You should also check the other folders in your email, as the auto check-in confirmation may have been mistakenly sent to the spam or junk folder.
You should cancel your check-in via Manage Check-in, then proceed to make the necessary arrangements to travel on a different flight.
If your cabin class upgrade was confirmed more than 48 hours before your flight departs, we will automatically check you in based on your upgraded cabin class.
If your cabin class upgrade was confirmed after you have been automatically checked in, do proceed to Manage Check-in to generate your digital boarding passes, or use the SingaporeAir mobile app to generate new mobile boarding passes. You do not have to cancel your check-in, or check-in online again.
We will not be able to check you in automatically if the first flight in your itinerary is operated by a partner airline, even if the flight code begins with SQ.
However, if the first flight in your itinerary is operated by Singapore Airlines or SilkAir and you have a connecting flight that is operated by a partner airline eligible for through check-in, you will be automatically checked in for all your flights.