Help and FAQs
Covid-19 related support
Learn more about our latest support measures regarding Covid-19:
Complimentary Rebooking PolicySupport for KrisFlyer members (including miles and membership tier extension)Support for PPS Club members (including membership tier extension)Travel to SingaporeFlights cancelled by Singapore Airlines
For all other travel information regarding Covid-19, visit the Travel Information Centre.
Yes, you can. You may, however, have to verify your credit/debit card at your local Singapore Airlines office or at the airport check-in counter before departure. Remember to bring the actual credit/debit card together with a photo ID.
Yes, you can. Simply select the number of passengers in the ‘Search flights’ section on singaporeair.com and go through the usual booking process.
You can also watch this video on how to make an online booking for a family holiday on singaporeair.com.
If you’re booking a flight on Singapore Airlines, you can book a maximum of:
- 4 tickets in First Class;
- 6 tickets in Business Class;
- 6 tickets in Premium Economy Class; or
- 9 tickets in Economy Class
If your booking includes one or more flights operated by our partner airlines, you can book a maximum of:
- 2 tickets in First Class;
- 2 tickets in Business Class; or
- 4 tickets in Premium Economy/Economy Class
If your travelling party includes more people than the maximum allowed for each transaction, you can make multiple bookings online or book through your local Singapore Airlines office. However, the fares from your local Singapore Airlines office may be different from those quoted online.
Yes, you can as long as the child ticket is booked with an adult ticket in one transaction. The child must be from 2 to under-12 years of age on the date of your flight, and the adult must be 18 years of age or older. In most cases, you’ll enjoy a special fare for the child at a percentage of the adult fare.
Yes, you can as long as the infant ticket is booked with an adult ticket in one transaction. The infant must be more than 7 days and under-2 years of age on the date of your flight, and the adult must be 18 years of age or older. In most cases, you’ll enjoy a special fare for the infant at a percentage of the adult fare.
If you’re travelling to the USA, you cannot book an infant ticket online if any of your selected flights are operated by Delta Air Lines (DL) or Alaska Airlines (AS). If you’re travelling alone with two or more infants, make the necessary arrangements with your local Singapore Airlines office.
You can book online from up to 355 days before your flight departs to the time that all seats are sold or the flight is closed (typically a few hours before departure), whichever comes first.
Yes you can, as long as you’ve purchased a fare that allows changes to your flights.
No, only tickets purchased on singaporeair.com or from a local Singapore Airlines office can be changed online and as long as you’ve purchased a fare that allows changes to your flights. To change the itinerary for a ticket you’ve purchased from your travel agent, get in touch with them directly.
Yes, as long as we have airline partners that operate to and/or from that destination.
A Singapore Airlines codeshare flight has a four-digit flight number following the letters ‘SQ’, although the flight is operated by one of our partner airlines.
If you didn’t provide your KrisFlyer or PPS Club membership number when you made a booking online, or provided the wrong KrisFlyer or PPS Club membership number to your travel agent, your booking won’t show when you log in to your account. To ensure that KrisFlyer miles will be credited to your account, retrieve your booking using your Booking Reference or e-ticket number and last/family name, and add your KrisFlyer or PPS Club membership number when you check in, or when you manage your booking.
You will then need to verify your credit or debit card at your local Singapore Airlines office or at the airport check-in counter before the departure. Otherwise, that passenger may be refused travel.
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