Help and FAQs
Covid-19 related support
Learn more about our latest support measures regarding Covid-19:
Complimentary Rebooking PolicySupport for KrisFlyer members (including miles and membership tier extension)Support for PPS Club members (including membership tier extension)Travel to SingaporeFlights cancelled by Singapore Airlines
For all other travel information regarding Covid-19, visit the Covid-19 Information Centre.
The WiFi service can only operate when the aircraft is at cruising altitude and flying over authorised countries or international waters. Our service providers are working to obtain authorisations from the areas where there isn’t service coverage right now.
For information on where our WiFi service is currently available, check the KrisWorld magazine in your seat pocket.
You’re advised to disable any automatic software updates for the applications you have on your smart phone, tablet or laptop, even if these applications are running in the background.
You can use your phone on the mobile network service any time that the ‘Switch off phone’ cabin signs are not illuminated. When the signs are illuminated, your mobile phone must be switched off or set to ‘Flight mode’.
To use this service, your mobile phone must be compatible with GSM1800 and the roaming function must be enabled on your device. In addition, your mobile service provider must have a roaming agreement with our connectivity service provider, OnAir or Panasonic/Aeromobile.