Help and FAQs

In-flight connectivity

In-flight Wi-Fi service is available when the aircraft has reached cruising altitude, which is above 10,000 feet (approximately 30 minutes after take-off, and up to 30 minutes prior to arrival).

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The in-flight Wi-Fi may be unavailable due to:

  • weather conditions,
  • aircraft may not have reached cruising altitude (e.g. above 10,000 feet),
  • aircraft may be flying over a country that has not authorised this service,
  • onboard system may be experiencing technical difficulties,
  • aircraft may be flying over region with no connectivity (e.g. polar region).

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There could be a possibility that the aircraft is undergoing an equipment upgrade, and in-flight Wi-Fi may not be available. An announcement will be made if Wi-Fi is not available for the flight.

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All Singapore Airlines aircrafts are equipped with Wi-Fi connectivity except for the Boeing 737-800NGs.

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For a safe browsing experience, customers are advised to use HTTPS secured websites, and to be aware of any browser warnings or phishing links.

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In-flight Wi-Fi speed is the same across all cabins. The Wi-Fi speed is dependent on a few factors such as weather conditions, territorial regulations, satellite coverage, number of concurrent users as well as the type of activity performed on the device.

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  • Enable low data/power mode.
  • Avoid bandwidth-intensive activities such as gaming and transferring sizable files. Streaming of videos is not supported.
  • Disable media auto-download.
  • Disable software/app update, cloud backups, and background app refresh.
  • For a safe browsing experience, customers are advised to use HTTPS secured websites, and to be aware of any browser warnings or phishing links.

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Voice calls are not supported, and this includes voice calls using internet protocol such as WhatsApp call, Messenger call, etc.

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In-flight Wi-Fi does not support streaming. Apps such as Disney+ / Netflix / Viu / Hulu / YouTube, etc. will not function while using the Wi-Fi.

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In-flight Wi-Fi is available when the aircraft reaches cruising altitude, which is above 10,000 feet (approximately 30 minutes after take-off and up to 30 minutes before arrival).


Connect to the KrisWorld network to get Wi-Fi on your device. You can refer to the in-flight Wi-Fi card that can be found in the seatback pocket for details.

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Wi-Fi plans can be purchased once Inflight Wi-Fi is available. Connectivity is available when the aircraft has reached cruising altitude, which is above 10,000 feet (approximately 30 minutes after take-off, and up to 30 minutes prior to arrival).


Connect to the KrisWorld network to get Wi-Fi on your device. You can refer to the in-flight Wi-Fi card that can be found in the seatback pocket for details.

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This service is non-refundable once purchased. Refund requests are subject to review.

Please email the respective service providers if you face an issue with the purchased Wi-Fi plan.

  • SITAONAIR: cs@sita.aero
  • Panasonic: SIA.CustomerCare@Panasonic.aero

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Please email the respective service providers if you face an issue with the purchased Wi-Fi plan.

  • SITAONAIR: cs@sita.aero
  • Panasonic: SIA.CustomerCare@Panasonic.aero

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Suites, First Class, and Business Class passengers, as well as PPS and supplementary cardholders in Premium Economy and Economy Class may connect up to 3 devices concurrently with your unlimited complimentary in-flight Wi-Fi plan*. To connect your fourth device, you can transfer your Wi-Fi session by entering the same details used to connect to Wi-Fi on your previous devices.

For KrisFlyer members in Premium Economy Class and Economy Class, only one device may be connected at a time on the unlimited complimentary plan. You may switch devices or purchase a separate in-flight Wi-Fi plan to use multiple devices concurrently.

This feature is not applicable to paid Wi-Fi plans and Wi-Fi voucher code.

*limited to selected aircraft types only.

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