Singapore Airlines

Help and FAQs

Inflight connectivity

The WiFi service can only operate when the aircraft is at cruising altitude and flying over authorised countries or international waters. Our service providers are working to obtain authorisations from the areas where there isn’t service coverage right now.

 

For information on where our WiFi service is currently available, check the KrisWorld magazine in your seat pocket.

You’re advised to disable any automatic software updates for the applications you have on your smart phone, tablet or laptop, even if these applications are running in the background.

You can use your phone on the mobile network service any time that the ‘Switch off phone’ cabin signs are not illuminated. When the signs are illuminated, your mobile phone must be switched off or set to ‘Flight mode’.

To use this service, your mobile phone must be compatible with GSM1800 and the roaming function must be enabled on your device. In addition, your mobile service provider must have a roaming agreement with our connectivity service provider, OnAir or Panasonic/Aeromobile.

No, voice calls are not available from your mobile phone. If you wish to make a call, you’re welcome to use our in-seat telephone.

Watch our videos to learn how you can make the most of the
revamped singaporeair.com

Loading...

Just a moment... we'll take you there soon.