Help and FAQs
Covid-19 related support
Learn more about our latest support measures regarding Covid-19:
Complimentary Rebooking PolicySupport for KrisFlyer members (including miles and membership tier extension)Support for PPS Club members (including membership tier extension)Travel to SingaporeFlights cancelled by Singapore Airlines
For all other travel information regarding Covid-19, visit the Covid-19 Information Centre.
No, KrisFlyer is a global frequent flyer programme and our members come from all over the world. Join now.
Since June 2017, new KrisFlyer Basic members will be issued digital membership cards upon registration.
KrisFlyer Elite Silver and KrisFlyer Elite Gold members, and PPS Club members, will receive both physical and digital membership cards. If you have misplaced the physical membership cards, please get in touch with KrisFlyer Membership Services at +65 6789 8188 for a complimentary replacement membership card.
Your KrisFlyer account will remain valid for 39 months from the end of the month of your last earning transaction. Your account will also expire if you don’t make a qualifying transaction within 18 months of your enrolment as a KrisFlyer member.
Yes, you can register as a new member here.
Each individual can only have one membership account, so you won’t be able to enrol as a new member. Please go to Log-in Help and use the KrisFlyer number search option. You will have to key in your first name, last name, date of birth and the email address you have registered with your KrisFlyer account. You will also need to provide the correct answer to the security question you had previously selected. When the correct information has been provided, your KrisFlyer number will be emailed to you. You can also get in touch with KrisFlyer Membership Services.
No, KrisFlyer membership is only open to individuals. Each individual can only have one membership account.
It’s easy. Just:
- Log in and click on Profile, then Preferences.
- Click on the ‘Edit’ button.
- Check the box against ‘KrisFlyer electronic newsletter’.
- Click on the ‘Save’ button.
KrisFlyer miles are earned through both flight and non-flight related activities, and can be used for the redemption of award flights and upgrades, among many other options.
Elite miles can only be earned when flying with Singapore Airlines and selected partner airlines. These miles count towards Elite Silver and Elite Gold tier qualification. Similar to PPS Value, they are not redeemable for award flights, upgrade awards or purchase of airfares.
For Elite Gold members, Elite miles earned from travel on Singapore Airlines or Scoot will also count towards KrisFlyer Milestone Rewards.
Watch this video to learn more about accessing your KrisFlyer account on singaporeaircom .