Singapore Airlines

Help and FAQs

Earning and redeeming KrisFlyer miles

You may mix miles and cash to pay for your purchases on, or redeem for the items in full, excluding any taxes, delivery charges, custom duty and postal clearance charges.

Taxes, delivery charges, custom duty and postal clearance charges are applicable for home delivery, and varies between countries. Any customs duty, postal clearance and other customs-related charges, if applicable, will be borne by members and paid directly to the respective custom and/or courier upon receipt of items.

Redemption with KrisFlyer miles for KrisShop items is only available online at Redemption with KrisFlyer miles for KrisShop items is not available for inflight purchases.

Part miles part cash purchases on will still earn KrisFlyer miles on the portion of the purchase paid with a credit / debit card.  Every S$1 payable with a credit / debit card earns 1.5 KrisFlyer miles.

This rate is subject to change without notice. The latest rate will be published on and KrisFlyer miles are only earned from the nett purchase amount, excluding taxes, delivery charges, import duties and postal clearance (which are applicable for home delivery).

Please allow 6 to 8 weeks for the miles to be credited into your KrisFlyer account after your transaction.

All items on, unless otherwise stated, can be redeemed using miles or part miles part cash.

Redemption with KrisFlyer miles for KrisShop items is only available online at  This facility is not available at KrisFlyer Membership Services or KrisShop Hotline or Singapore Airlines offices. 

The existing 10% PPS discount will still be applicable, until further notice. The latest information will be published on

KrisShop e-vouchers can be used as one of the payment modes on Paper vouchers (e.g. KrisShop Vouchers, Inflight Gift Vouchers and PPS Club Vouchers) are not eligible for purchases via

You may choose ‘Home Delivery’ for your purchases to be delivered right to your doorstep (delivery charges apply) or choose ‘Pre-order’ to collect the items on your next flight on Singapore Airlines out of Singapore. The principal KrisFlyer member whose miles are used for the transaction has to be physically present to collect the items onboard.

The time taken for delivery is dependent on where the items are shipped to. Please refer to the Delivery section on 

KrisFlyer miles used for purchases on are non-refundable.

Purchases on using KrisFlyer miles are non-refundable and non-exchangeable. Please visit for all other KrisShop terms and conditions.

The available KrisFlyer miles balance (as well as other KrisFlyer information) reflected on is as at the time of login. Please log in to your KrisFlyer account on to check your latest miles balance.

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