Singapore Airlines

Help and FAQs

Earning and redeeming KrisFlyer miles

Please contact KrisFlyer Membership Services for queries relating to the usage of KrisFlyer miles. For purchase or product-related queries, please contact KrisShop directly.

Simply:

  • Log in and click on 'Profile', then 'Partner Programmes'.
  • Under 'Add partner', select 'Non-airline partner' for the category and ‘Shangri-La Golden Circle’ from the drop down list.
  • Key in your Golden Circle membership number and click 'Add'.
  • To link your account, select 'Link'.
  • Once your account has been linked, you can proceed to convert your KrisFlyer miles to Golden Circle Award Points.

To convert your KrisFlyer miles to GC Award Points:

  • Firstly, ensure that you have linked your KrisFlyer account to your Golden Circle account.
  • If your accounts are already linked, log in and click on ‘Miles’, then ‘How to use’.
  • Scroll down to ‘Other redemption options’ and select ‘Shangri-La Golden Circle’.
  • On the pop up that comes up next, select ‘Non-air partner’ for the category and ‘Shangri-La Golden Circle’ for the Partner programme.
  • Your membership number would then be shown in the next field and you can key in the number of miles you’d like to convert to GC Award Points.
  • Click on ‘Proceed’ to convert your miles.

The donated miles will be used to redeem for flights and/or for redemptions via our non-airline partners, in the fulfilment of wishes for the beneficiaries of Make-A-Wish Singapore.

Miles will go to Make-A-Wish Singapore only.

Yes, all members can donate their miles to Make-A-Wish Singapore.

As the donation of miles does not fall under any of the donation schemes as specified by the Inland Revenue of Singapore (IRAS), it currently does not qualify for tax deductions in Singapore. For members residing outside of Singapore, please check with the relevant authorities in your country.

Multiple transactions are allowed. Simply proceed to make another donation.

All donated miles will remain valid for use by the beneficiaries of Make-A-Wish Singapore to fulfil their wishes in the form of flights or in kind.

No, you cannot purchase miles for donation. However, please visit http://www.makeawish.org.sg/ for more information on how else you can support Make-A-Wish Singapore. Alternatively, find out how you can earn more miles here.

Please visit http://www.makeawish.org.sg/ to refer a child to Make-A-Wish Singapore, or for more details.

As a KrisFlyer Elite Gold or PPS Club member, you are eligible to register for membership status match to Golden Circle Jade if you are currently a Golden Circle Gold member.

To register for the membership status match to Golden Circle Jade:

  • Firstly, ensure that you have linked your KrisFlyer account to your Golden Circle account.
  • Once your accounts are linked, click on ‘Register’.

A minimum of 20,000 KrisFlyer miles is required for each conversion and each member can convert up to a maximum of 180,000 KrisFlyer miles per calendar year (i.e 1st January to 31st December). Please note that all KrisFlyer miles converted cannot be reversed.

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