Singapore Airlines

Help and FAQs

Earning and redeeming KrisFlyer miles

No, you will need to make payment in full for your purchase with either KrisFlyer miles or other form of payment as available on pelago.co.

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Yes, you can use KrisFlyer miles for all experiences offered on pelago.co, as long as you meet the minimum number of 1,050 KrisFlyer miles per transaction.

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Redemption with KrisFlyer miles for Pelago experiences is only available online at pelago.co. This facility is not available at KrisFlyer Membership Services or Pelago Customer Hotline or Singapore Airlines offices.

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For information about how to cancel or change a Pelago experience booking, you may visit Pelago’s Help Centre here. For additional assistance, you can reach out to Pelago here.

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All refunds for Pelago experience bookings - whether paid for with credit card or KrisFlyer miles - will be subject to Pelago’s standard Cancellation Policy, which you can find out more about here. The Cancellation policy that is applicable to the booking will be clearly stated on the product’s page at the time of booking, and also on the booking voucher.

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All KrisFlyer miles redemptions made via Pelago must be made under the name of the KrisFlyer member, or for the registered nominees in the KrisFlyer member’s account.

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Log in to your KrisFlyer account and click on ‘Miles’, then ‘Claim Missing Miles’. Alternatively, please click here.

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Your KrisFlyer account will be automatically linked to your Link account after the first conversion of KrisFlyer miles to Linkpoints. Please ensure that your KrisFlyer account and Link account are valid.

 

To convert your KrisFlyer miles to Linkpoints:

  • Log in and click on Miles, then ‘How to Use’.
  • Scroll down to ‘Other Redemption Options’ and select ‘Link Rewards’.
  • Key in the mobile number used for your Link account, as well as the number of miles that you would like to convert to Linkpoints.
  • Click ‘Proceed’ to convert your miles.
  • Upon successful conversion, your KrisFlyer account will be automatically linked to your Link account. Once the accounts are linked, this may not be changed.

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To convert your KrisFlyer miles to Linkpoints:

  • Ensure that you have linked your KrisFlyer account to your Link account.
  • If your accounts are already linked, log in and click on Miles, then ‘How to Use’.
  • Scroll down to Other Redemption options and select ‘Link Rewards’.
  • Key in the number of miles that you would like to convert to Linkpoints.
  • Click ‘Proceed’ to convert your miles.

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A minimum of 3,000 KrisFlyer miles is required for each conversion, and each member can convert up to a maximum of 80,000 KrisFlyer miles per calendar year (i.e. 1 January to 31 December). Please note that all KrisFlyer miles converted cannot be reversed.

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