Singapore Airlines

KrisFlyer miles can be redeemed for the full value of the items you purchase on pelago.co, after eligible discounts have been applied.

No, you will need to make payment in full for your purchase with either KrisFlyer miles or other form of payment as available on pelago.co.

Yes, you can use KrisFlyer miles for all experiences offered on pelago.co, as long as you meet the minimum number of 1,050 KrisFlyer miles per transaction.

Redemption with KrisFlyer miles for Pelago experiences is only available online at pelago.co. This facility is not available at KrisFlyer Membership Services or Pelago Customer Hotline or Singapore Airlines offices.

For information about how to cancel or change a Pelago experience booking, you may visit Pelago’s Help Centre here. For additional assistance, you can reach out to Pelago here.

All refunds for Pelago experience bookings - whether paid for with credit card or KrisFlyer miles - will be subject to Pelago’s standard Cancellation Policy, which you can find out more about here. The Cancellation policy that is applicable to the booking will be clearly stated on the product’s page at the time of booking, and also on the booking voucher.

All KrisFlyer miles redemptions made via Pelago must be made under the name of the KrisFlyer member, or for the registered nominees in the KrisFlyer member’s account.

Log in to your KrisFlyer account and click on ‘Miles’, then ‘Claim Missing Miles’. Alternatively, please click here.

Your KrisFlyer account will be automatically linked to your Link account after the first conversion of KrisFlyer miles to Linkpoints. Please ensure that your KrisFlyer account and Link account are valid.

To convert your KrisFlyer miles to Linkpoints:

• Log in and click on Miles, then ‘How to Use’.
• Scroll down to ‘Other Redemption Options’ and select ‘Link Rewards’.
• Key in the mobile number used for your Link account, as well as the number of miles that you would like to convert to Linkpoints.
• Click ‘Proceed’ to convert your miles.
• Upon successful conversion, your KrisFlyer account will be automatically linked to your Link account. Once the accounts are linked, this may not be changed.

To convert your KrisFlyer miles to Linkpoints:

• Ensure that you have linked your KrisFlyer account to your Link account.
• If your accounts are already linked, log in and click on Miles, then ‘How to Use’.
• Scroll down to Other Redemption options and select ‘Link Rewards’.
• Key in the number of miles that you would like to convert to Linkpoints.
• Click ‘Proceed’ to convert your miles.

A minimum of 3,000 KrisFlyer miles is required for each conversion, and each member can convert up to a maximum of 80,000 KrisFlyer miles per calendar year (i.e. 1 January to 31 December). Please note that all KrisFlyer miles converted cannot be reversed.

Your KrisFlyer account will be automatically linked to your Marriott Bonvoy account after the first conversion of KrisFlyer miles to Marriott Bonvoy points. Please ensure that your KrisFlyer account and Marriott Bonvoy account are valid.

To convert your KrisFlyer miles to Marriott Bonvoy points:

• Log in and click on Miles, then ‘How to Use’.
• Scroll down to ‘Other Redemption Options’ and select ‘Marriott Bonvoy’.
• Key in your Marriott Bonvoy membership number, as well as the number of miles that you would like to convert to Marriott Bonvoy points.
• Click ‘Proceed’ to convert your miles.
• Upon successful conversion, your KrisFlyer account will be automatically linked to your Marriott Bonvoy account. Once the accounts are linked, this may not be changed.

To convert your KrisFlyer miles to Marriott Bonvoy points:

• Ensure that you have linked your KrisFlyer account to your Marriott Bonvoy account.
• If your accounts are already linked, log in and click on Miles, then ‘How to Use’.
• Scroll down to Other Redemption options and select ‘Marriott Bonvoy’.
• Key in the number of miles that you would like to convert to Marriott Bonvoy points.
• Click ‘Proceed’ to convert your miles.

The conversion ratio of KrisFlyer miles to Marriott Bonvoy points is 2 KrisFlyer miles to 1 Marriott Bonvoy point. A minimum of 3,000 KrisFlyer miles is required for each conversion and each member can convert up to a maximum of 180,000 KrisFlyer miles per calendar year (i.e. 1st January to 31st December). Please note that all KrisFlyer miles converted cannot be reversed.

The names in both your KrisFlyer and Marriott Bonvoy membership accounts must match for the conversion to be successful. Upon conversion of KrisFlyer miles to Marriott Bonvoy points, it will require four days for the Marriott Bonvoy points to be processed and reflected in your Marriott Bonvoy account.  The four days processing time is required for various checks by Marriott Bonvoy to ensure that your Marriott Bonvoy account is valid. Your Marriott Bonvoy points will be credited to your account once the conversion is successfully processed, and in the event that the conversion is unsuccessful, you will receive a notification email on the unsuccessful conversion and the KrisFlyer miles deducted will be returned to your KrisFlyer account.