Singapore Airlines

Help and FAQs

Mix KrisFlyer Miles and Cash

When you book on singaporeair.com and SingaporeAir Mobile app, you can use your KrisFlyer miles to offset part or all of the total to be paid on flights operated by Singapore Airlines. You can also use your KrisFlyer miles for selected ancillaries on flights operated by Singapore Airlines. After using your miles, the remainder of the grand total will have to be paid for using your credit/debit card. Physical cash payment is not accepted / supported.

 

If you book your ticket through travel agents or Singapore Airlines ticket offices or call centres, you will not have the option to mix your KrisFlyer miles and cash for payment.

When you mix your KrisFlyer miles and cash to purchase tickets or selected ancillaries on singaporeair.com, you can:

 

  • pay less on your credit/debit card;
  • start using your KrisFlyer miles earlier than before (you only need a minimum of 1050 KrisFlyer miles, depending on the conversion rate);
  • have more avenues to use your KrisFlyer miles before they expire; and
  • enjoy the flexibility of using your miles to pay for all or part of your fare and selected ancillaries on singaporeair.com for flights operated by Singapore Airlines.

No. Only KrisFlyer members can earn KrisFlyer miles, and use them to purchase tickets on Singapore Airlines or SilkAir on singaporeair.com

Not a KrisFlyer member? Join now and start earning miles with your next flight.

No. You can only use KrisFlyer miles to offset your ticket fare for Singapore Airlines flights.

Not a KrisFlyer member? Join now and start earning miles with your next flight.

A minimum of 1050 KrisFlyer miles is required before you can mix KrisFlyer miles and cash to purchase tickets and selected ancillaries. The exact amount of miles required may vary due to the conversion rate.

During the booking process, if your seat selection costs less than 1050 miles, the additional miles will be used to offset selected taxes and surcharges on your ticket.

 

If you’re purchasing your seats in the “Manage Booking” section on singaporeair.com, you will be able to use your miles to offset the total cost of the seats selected, provided the cost of the seats selected is above 1050 miles.

You cannot mix your KrisFlyer miles and cash to purchase:

  • corporate fares
  • group fares
  • any fare that includes a flight segment that’s not operated by Singapore Airlines. This includes codeshare, interline, and round-the-world itineraries.

No, you can’t mix your KrisFlyer miles and cash for the taxes and charges associated with award tickets and flight upgrades.

Yes, you can use your KrisFlyer miles to offset your selected ancillaries, such as advance seat selections for bookings made on singaporeair.com and via the SingaporeAir Mobile app, on flights operated on Singapore Airlines.

 

You can also use your miles on KrisShop.com and KrisFlyervRooms.com.

Yes, as long as they are among your five redemption nominees. To find out how to add or change your redemption nominees, go to Redeem miles

No. Tickets partially or fully offset with KrisFlyer miles can only be used on flights operated by Singapore Airlines. They cannot be used for travel on any other airline.

No. When you choose to mix KrisFlyer miles and cash, you’re using your miles as you would a credit/debit card, Masterpass™ or PayPal. This means you have a choice of any available seat on any available flight operated by Singapore Airlines, when you book on singaporeair.com.

Yes, you can continue to redeem your KrisFlyer miles for Saver and Advantage awards as well as flight upgrades.

No, but we’re working towards making this option available to you soon.

This depends on your travel needs. Fares vary due to seasonality, flight timings and ticket conditions, so the number of KrisFlyer miles required to purchase the fare also varies accordingly. In the same way, the number of miles required for redemption depends on the type of award you choose and accompanying ticket conditions. We advise you to make an informed comparison, before deciding on the best option for your travel needs.

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