Help and FAQs
Covid-19 related support
Learn more about our latest support measures regarding Covid-19:
Complimentary Rebooking PolicySupport for KrisFlyer members (including miles and membership tier extension)Support for PPS Club members (including membership tier extension)Travel to SingaporeFlights cancelled by Singapore Airlines
For all other travel information regarding Covid-19, visit the Covid-19 Information Centre.
Credit card service fee
When you use a credit card to pay for your flights out of certain countries, Singapore Airlines incurs costs relating to the acceptance of credit cards. You won’t be charged a service fee if you choose to pay with debit cards or other non-credit card alternatives.
A service fee may be added to bookings paid with a credit card for flights out of certain countries. The service fee will not be applied to additional fares or fees collected when you make changes to your booking. The service fee will also not apply to redemption bookings and bookings paid with a European Economic Area issued personal credit card.
For tickets purchased through a mix of KrisFlyer miles and cash, the service fee will only be applied to the portion paid for by a credit card.
For such purchases, the remaining cash portion must be paid for by a debit / credit card. If you choose to pay with a credit card, you will be charged a service fee. If you choose to pay with a debit card or a European Economic Area issued personal credit card, you won’t be charged a service fee.
When purchasing tickets online through singaporeair.com or through your local SIA office or travel agent, the fee will apply for routes departing from Australia, Belgium, Netherlands, New Zealand and the United Kingdom.
|For flights departing from||Credit card service fee (per ticket)|
|Australia||1.35% of the total amount, capped at AUD70
|Belgium / Netherlands
||1.65% of the total amount, capped at EUR20
|New Zealand||1.70% of the total amount, capped at NZD70
||1.00% of the total amount, capped at GBP20
The percentage fee is calculated based on the all-inclusive fare i.e. the sum of the fare, taxes and any surcharges. The credit card service fee is not applicable on ancillary products such as Preferred Seats and excess baggage.
|For flights departing from||Credit Card Service Fee applicable on or after|
|Australia||1 November 2016
|Belgium / Netherlands
||3 April 2017
|New Zealand||3 April 2017
|United Kingdom||3 April 2017
The credit card service fee is non-refundable.
You will not be charged a service fee if you do not pay with a credit card.
All other non-credit card payment methods – for example, debit cards or PayPal, where accepted.
Our fees are based largely on local market practices.