Singapore Airlines

Help and FAQs

Credit card service fee

When you use a credit card to pay for your flights out of certain countries, Singapore Airlines incurs costs relating to the acceptance of credit cards. You won’t be charged a service fee if you choose to pay with debit cards or other non-credit card alternatives.

A service fee may be added to bookings paid with a credit card for flights out of certain countries. The service fee will not be applied to additional fares or fees collected when you make changes to your booking. The service fee will also not apply to redemption bookings and bookings paid with a European Economic Area issued personal credit card.

 

For tickets purchased through a mix of KrisFlyer miles and cash, the service fee will only be applied to the portion paid for by a credit card.

For such purchases, the remaining cash portion must be paid for by a debit / credit card. If you choose to pay with a credit card, you will be charged a service fee. If you choose to pay with a debit card or a European Economic Area issued personal credit card, you won’t be charged a service fee.

When purchasing tickets online through singaporeair.com or through your local SIA office or travel agent, the fee will apply for routes departing from Australia, Belgium, Netherlands, New Zealand and the United Kingdom.

For flights departing fromCredit card service fee (per ticket)
Australia 1.35% of the total amount, capped at AUD70
Belgium / Netherlands
1.65% of the total amount, capped at EUR20
New Zealand 1.70% of the total amount, capped at NZD70
United Kingdom
1.00% of the total amount, capped at GBP20

The percentage fee is calculated based on the all-inclusive fare i.e. the sum of the fare, taxes and any surcharges. The credit card service fee is not applicable on ancillary products such as Preferred Seats and excess baggage.

For flights departing fromCredit Card Service Fee applicable on or after
Australia 1 November 2016
Belgium / Netherlands
3 April 2017
New Zealand 3 April 2017
United Kingdom 3 April 2017

The credit card service fee is non-refundable.

You will not be charged a service fee if you do not pay with a credit card.

All other non-credit card payment methods – for example, debit cards or PayPal, where accepted.

Our fees are based largely on local market practices.

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