Help and FAQs
Covid-19 related support
Learn more about our latest support measures regarding Covid-19:
Complimentary Rebooking PolicySupport for KrisFlyer members (including miles and membership tier extension)Support for PPS Club members (including membership tier extension)Travel to SingaporeFlights cancelled by Singapore Airlines
For all other travel information regarding Covid-19, visit the Travel Information Centre.
Fuel and Insurance Surcharges
Since 2008, we have already been showing the full price payable, inclusive of taxes and surcharges in our airfare advertising. The intention of removing fuel and insurance surcharges as a separate component and incorporating them into a single base airfare is to provide you with a more simplified fare structure. Taxes and charges levied by airport/government authorities will continue to be listed separately on your ticket.
The folding in of fuel and insurance surcharges into the base airfares on Singapore Airlines flights will take place progressively from 28 March 2017.
Fuel and insurance surcharges are denoted by the “YQ” code, as reflected in the “Payment Details” section of your e-ticket.
Once the fuel and insurance surcharges have been incorporated into the base airfare, the e-ticket receipt will either:
(i) Not include the “YQ” tax code under “Taxes”, OR
(ii) ”$0.00” will be shown beside the “YQ” code
If you are purchasing your tickets via singaporeair.com or silkair.com, you will no longer see “Airline Insurance (YQAD)” and “Airline Fuel Surcharge (YQAC)” listed under the cost breakdown for airport and government taxes.
There will be no immediate change to the total airfare payable as a direct consequence from the folding in of fuel and insurance surcharges into a single base airfare when you purchase your tickets with us. Taxes and charges levied by airport/government authorities will continue to be listed separately on your ticket.
Any change to the all-in fares would be due solely to seasonal review in pricing, based on prevailing market supply and demand conditions, and fluctuation in currency exchange rates.
If your travel itinerary involve other airlines’ flights, fuel and insurance surcharges may still be applicable. The folding in of fuel and insurance surcharges into base airfares apply only for Singapore Airlines flights.
For flights where Singapore Airlines is the marketing carrier, fuel and insurance surcharges may still be applicable.
It could be due to one of the following reasons:
(i) Your travel itinerary include other airlines’ flight numbers, where fuel and/or insurance surcharge may still be applicable depending on other airlines’ policy; or
(ii) Your ticket was partially flown/utilised and was re-issued, from an original ticket which had fuel and insurance surcharges (“YQ”) listed as a separate component from the base airfare; or
(iii) Your ticket was issued/re-issued before the cutover date.
There is no change in the total airfare payable, as a result of the folding in of fuel and insurance surcharges in the base airfare. We do not refund the base airfare or the fuel surcharges separately from each other. If you would like to refund your entire ticket, it would be subjected to eligibility conditions and applicable fees.
If you have not flown on any of the travel sectors on your ticket itinerary and would like to make changes to your itinerary, fuel and insurance surcharges will no longer reflect as a separate component of your air ticket. You will however see a higher base airfare on your new ticket as the surcharges are now folded in.
If you have travelled on at least one travel sector in your ticket itinerary, fuel and insurance surcharges will continue to reflect as a separate component and will not be folded into the base airfares for your new ticket.