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ヘルプとよくあるご質問(FAQ)

KrisFlyerマイルの獲得とご利用

Your KrisFlyer account will be automatically linked to your Marriott Bonvoy account after the first conversion of KrisFlyer miles to Marriott Bonvoy points. Please ensure that your KrisFlyer account and Marriott Bonvoy account are valid.

 

To convert your KrisFlyer miles to Marriott Bonvoy points:

  • Log in and click on Miles, then ‘How to Use’.
  • Scroll down to ‘Other Redemption Options’ and select ‘Marriott Bonvoy’.
  • Key in your Marriott Bonvoy membership number, as well as the number of miles that you would like to convert to Marriott Bonvoy points.
  • Click ‘Proceed’ to convert your miles.
  • Upon successful conversion, your KrisFlyer account will be automatically linked to your Marriott Bonvoy account. Once the accounts are linked, this may not be changed.

To convert your KrisFlyer miles to Marriott Bonvoy points:

  • Ensure that you have linked your KrisFlyer account to your Marriott Bonvoy account.
  • If your accounts are already linked, log in and click on Miles, then ‘How to Use’.
  • Scroll down to Other Redemption options and select ‘Marriott Bonvoy’.
  • Key in the number of miles that you would like to convert to Marriott Bonvoy points.
  • Click ‘Proceed’ to convert your miles.

The conversion ratio of KrisFlyer miles to Marriott Bonvoy points is 2 KrisFlyer miles to 1 Marriott Bonvoy point. A minimum of 3,000 KrisFlyer miles is required for each conversion and each member can convert up to a maximum of 180,000 KrisFlyer miles per calendar year (i.e. 1st January to 31st December). Please note that all KrisFlyer miles converted cannot be reversed.

The names in both your KrisFlyer and Marriott Bonvoy membership accounts must match for the conversion to be successful. Upon conversion of KrisFlyer miles to Marriott Bonvoy points, it will require four days for the Marriott Bonvoy points to be processed and reflected in your Marriott Bonvoy account.  The four days processing time is required for various checks by Marriott Bonvoy to ensure that your Marriott Bonvoy account is valid. Your Marriott Bonvoy points will be credited to your account once the conversion is successfully processed, and in the event that the conversion is unsuccessful, you will receive a notification email on the unsuccessful conversion and the KrisFlyer miles deducted will be returned to your KrisFlyer account. 


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